ComplaintsforDream Nissan

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had attempted to have a repair done to my vehicle (Rear passenger strut) that was covered under warranty. These repairs are outlined in the attached report on July 28th 2023. I was told that the problem was not serious enough to be fixed and that the problem would have to get worse and be more noticeable before the repair could be fixed. I again returned on August 10th because was still noticeable reason to be fixed (hollow knock from the passenger rear, front driver side knocking sound) I was again sent away being told that the sound could not be recreated or pin pointed. Returned for a 3rd visit to have problem fixed, and still could not recreate or fix the reported issue. Returned once again for said repair on March 6th 2024. During this last visit to have the repairs done at dream nissan being assessed, a massive hailstorm had hit their property and left my vehicle with significant hail damage. I was informed of this issue 2 days after this storm had struck their property, I was informed that my vehicle was one that took significant damage. I then was returned my vehicle and told that the problem could not be found, so could not be fixed, and the damages to me vehicle were not going to held liable because it happened on private property. I scheduled an appointment with a different dealership to repair my vehicle while still under warranty ********* ******** and was able to resolve my issues that I had mentioned to dream on numerous occasions, in one visit and service. Now I'm left with paying my deductible on my own, for an issue that would have never come about, had it been property assessed and fixed the first initial visit when i brought my vehicle in to have vehicle property maintained while still under warranty.

  

  Business response

  04/30/2024

  After speaking to *** **** and discussing you repair history and the events that have transpired we have mutually agreed to a solution that works for both parties. *** **** is satisfied with the outcome and will visit our store for future visits. I have provided my cell number to him so we can work together and reestablish trust and a positive relationship moving forward.

  Customer response

  04/30/2024

  The mutual agreement between I and Dream Nissan is, they will cover my $1000 deductible to cover the damages. 

• Initial Complaint

  11/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle 9/9/22, that has had several issues and the dealer has refused their ethical standards. My interest rate jumped extremely high. My trade was not paid off, and has been reflecting my credit. Please see attached correspondence. I just received notification that my trade in was paid off, but it is two months later and affecting my ability to just go and buy another car at a dealership, because of the way it is reflecting my credit. The lender has tons of lawsuits pending, and I feel that I am now in a financial bind and their actions are going to affect my family and I's income, and my credit.

  

  Business response

  11/14/2022

  Ms. ******** purchased her 2017 Audi Q3 on Sept. 9th, 2022, and on Sept. 17 2022, Ms. ******** contacted us, stating her car was overheating. We got the car into our service department immediately and diagnosed the car. Upon our inspection, we found that the water pump had failed. We installed a new water pump at no charge to Ms. ********. Then on Oct. 24 2022, Ms. ******** contacted our service department, stating the car stalled out and was making a knocking sound. We immediately had the car towed into our service department and we were not able to duplicate the issue. On Oct. 26 2022, we went and picked the car back up from Ms. ******** so our General Manager could personally drive her car for the rest of the week. He drives 51 miles one way per day. The entire time he drove the car he never had any issues with the car. We delivered the car back to Ms. ******** on Oct. 29 2022. Since delivering her car back to her, we have not heard anything else regarding any issues with her vehicle.
  

  Regarding the payoff of Ms. ********** trade, we sent the payoff check via overnight mail on Sept. 21 2022, to her lender ********* ******** ***. This is the same lender that her new car is financed with. Upon ********* receiving the payoff check for the trade, they applied the funds towards her new loan. Once we became aware of this situation, we reached out to our contact at ********* and they were able to get the mistake corrected. We as a dealership, stand behind our customers and our vehicles. We repaired the vehicle and inspected the vehicle under all applicable warranties.

  Customer response

  11/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I sent all corresponding messages. I have asked numerous times to be put into a different vehicle, because my vehicle is NOT in the condition they claimed it to be. It continues to die, it has a rattle squealing noise when driving. Their GM got defensive when I mentioned getting an attorney "don't threaten us with attorneys." Their sister property, ******** *** has also had a class action lawsuit. I do not trust them, nor the vehicles they sell. I have asked NUMEROUS times for ALL service records of repair or inspection on the vehicle with no response. They also charged me an interest rate above and beyond Kansas law rights. Almost 24%. This is not resolving my complaint in being in a good reliable vehicle. A vehicle with already so much work that needs to be done, and such a high interest rate; the vehicle is more than likely bound to be defaulted on. I told them I could not fix auto repairs, as being a single mother with one income. Both loans are still showing on my credit, and the lender (please look up all their lawsuits), claims it to be the fault of Dream Nissan. I also never told them my vehicle was overheating. I told them that I had a warning light come on that said "stop the vehicle immediately, low coolant." So there is your stretch of the truth. Please look at ALL documentation sent regarding this matter. 
  
  Regards,
  
  ******** ********

  

  Business response

  11/15/2022

  Ms. ********, we apologize that we could not meet your expectations. We wish you all the best.

  Customer response

  11/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: this is an invalid response for violating K.S.A 16-201. Please find the attached Kansas Statute. An Arbitration Agreement is not valid. This car is continuing to have issues. I will be retaining counsel if they refuse to take accountability; I have tried to settle this in other ways, and they are obviously leaving me no choice. This has also been filed with the Kansas Attorney General. 
  
  Regards,
  
  ******** ********

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of purchase was July 29,2022, a 2013 BMW 328i Xdrive. My car salespeople and finance manager ( ******* ******* *** ***** were supposed to be committed to selling me a vehicle that was free of mechanical and transmission damages. The nature of this dispute is to confirm the sale of a Lemon vehicle from Dream Nissan. I have attached the link below that will show a video of the inspection done and also visuals of the turbo damages, transmission damages, thrust arm damages, and also drivetrain damages. Per the vehicle inspector @ BMW, this vehicle was not properly inspected prior to sale and there is no way these damages could have occurred in a 90-day period. I reached out to the Sales Manager on 31 October 2022, and I was told that there was no way this was possible and that someone would call me back. This business transaction was not only unprofessional, and also displayed a lack of integrity and commitment to customer service and satisfaction. I am reaching out as a last resort, as I have no other avenues to get Dream Nissan to assist me with this destructive vehicle purchase. Thanks so much for your time. Please copy and paste link below for full video inspection and list of damages: *********************************************************************************************

  

  Business response

  11/09/2022

  The customer contacted me today and we are getting the car into service.
  I gave her the option of replacing the vehicle (trade and purchase a
  different vehicle) or fixing it. She is open to options.  She is a super
  nice lady. I have the video of the issues of the vehicle as well. Is
  there anything that needs to be done on our end regarding responding to
  the BBB complaint?

• Initial Complaint

  10/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was purchasing a Titan with a sales team member, *******. No haggle and agreed to the listed asking price of the dealer. We thoroughly went through the price out the door, I was told I didn't need to leave a deposit and we started the 'remote' sales process. I have a copy of my email and sales iniation process. I gave my drivers lisc, ss# job and credit info and was going to pick the truck up after my weekend of work. Then a few hours later a 'sales manager' called to tell me i was 'out bid' for the truck. yes his words 'out bid'. I had an email record of the sales process and was blown away. 2 other sales managers called to say the same thing and that there was nothing they could do. This is how they treat hard working, paying customers in the middle of a pandemic. They bid us against each other, violate sales agreements and hijack prices. This is some of the most shameful, ridiculous behavior i have ever seen in sales outside of time share salesman.

  

  Business response

  11/08/2021

  We understand your frustration. Unfortunately, in today's market and with the limited availability of inventory, many businesses have had to change the way they do business. This is a great example of this situation. We understand that you wanted to buy the Titan from us. Please keep in mind that there were also other customers that wanted to buy that truck as well. We have several specialists that are trying to sell our vehicles. When the sales manager called you, he stated that he had other offers on the truck which were above the online price. This is because of the limited availability of vehicles in the marketplace. Before he could even explain any of this to you, you became angry and continued to talk over him and weren't willing to listen to what he was trying to tell you. The other customer made us an offer that was better than the offer that you were willing to give. I hope that anyone that has read this review understands that we are a business and we want to take care of every customer. As a business, when a customer offers to pay more, we are going to sell it to them.
  ***** ******* ***
  Dream Nissan
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩