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ComplaintsforCSTK Kansas City
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On May 2, 2023, a belt broke on my reefer unit. I contacted CSTK to see if they had time to fix the belt. They did. I arrived at their facility at 12:33pm. Checked in and dropped my trailer at 12:42pm. At 12:57 pm they pulled the trailer into the shop. I received a call at 1357 that the repair was complete. Their computers were down so I wasn’t able to get a detailed copy of the repair bill. That arrived via email on May 3, 2023. On the bill I noticed the labor rate was extremely high for an hours work. I contacted them via email so I had a record of the conversation and they stated their hourly rate was $160/ hour. I asked to speak to someone regarding this inflated amount. The manager, *** ******, stated that’s what “the book” tells them to charge even though I was only there 1/2 the time. He stated he would call and to this day, 5 days later, I have not received a call. I would like to be credited back the $160 plus any tax associated with that amount. I have attached a screen shot of when I received the call, my elog with time stamps of my arrival and departure and the email thread Along with the bill. Thank you, ****Business response
06/07/2023
I wanted to let you know I was able to resolve this with the business myself. They refunded the over charge back to me.Customer response
06/07/2023
I wanted to let you know I was able to resolve this with the business myself. They refunded the over charge back to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.