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ComplaintsforSimpson's Hardware, Appliance & Gifts
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan 11th my water had to get turned off for a leak. RL simpson said he'd be by the next day (which was already inconvenient) to take a look. he never showed and now it is the 13th mid day and he still hasn't came by. i have called him twice since this morning and still no word. I need water in my house for VARIOUS reasons. I NEED WATER IN MY HOUSE. THATS NOT SOMETHING SOMEONE SHOULD HAVE TO GO MULTIPLE DAYS WITHOUT.Business response
02/10/2023
Business Response /* (1000, 5, 2023/01/24) */ The problem in which Miss *****, is complaining about was handled through her property manager. The property manager contacted us that there was a leak at Miss ***** house that leaked around 30,000 gallons. We went there immediately and turned off the water. We investigated the situation and ordered parts. We were in contact with Miss ***** property manager through the complete repair. As soon as we received the parts we completed the repair. One of the repairmen did try to get a hold of Miss ***** and could not get her on the phone. From the time of the 1st call to the full repair was less than 3 working days. The property manager was very thankfulI for our prompt service and Miss **** never received a bill from Simpson's LLC. I'm sorry Miss ***** was put out, but there were many other people who lost their water at that time, for many more days than her because of a bad freeze.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.