ComplaintsforMcCarthy Subaru of Lawrence, Inc.
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Purchased new leased vehicle with the above business which they agreed to file all paperwork to licensed in the state of ******; and were issued a 60 day temporary tag expiring on 4/5/23. Ultimately, dealer lost track on status of registration leading to temporary tags expiring. Were given the run around and thousand stories every time we asked a question, as listed below; 1-Tag where at *** county treasurer 2-Tags where mailed from *** to dealer and expected delivery Mar 31st. 3-Tags expected delivery was delayed to April 3rd. 4-Plates where sent to **** ******* office instead of ********. 5-April 4th (1day before expiration of Temp Tags) Tags were not mailed and still at *** county treasurer and additional info on ** licensing are required, and a vague email sent for us to run down the tails on this. Vehicle owners visited local county treasurer offices who confirmed tags where completed and ship via ***** on 3/30/23. Treasurer offices will not issue copies of registration or tags until dealer either receives or officially reports ***** package as lost. As of 4/4/23 as per attached dealer has no idea what is going on with our registration or where is the ***** package. As such our new leased vehicle sits parked on a garage until this can be resolved, which I'm unable to do in person do to work **** ******** out of state for 30 days. This business showed gross disregard to provide adequate time and clarification about the status of the ****** registration to allow the owners to handle the requirements themselves and avoid expiration of temporary tags, loss of time and effort.Initial Complaint
10/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a new subaru on on august 12th from mccarthy Lawrence KS. The dealership has yet to register my car I was told they have to do it since I'm out of state. My in transit plates are now expired. I have been pulled over my police for not having a registration and also incurring late fees. I have reached out multiple times and no one is able to help me and keep telling me it will be fixed. It's gotten to the point to where mccarthy won't even return my calls. I just want my car to be registered.Business response
11/29/2022
Consumer Response /* (2000, 11, 2022/10/25) */ This has been resolved. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.