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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to Crown Toyota ******************* to look at a 4 Runner for my family. There were none in stock, but several on the way to the dealership. I was told I need to put down a $***** deposit to be called when the vehicle arrived. I was also told this deposit was both refundable or transferable if we didn't like the 4 Runner over our *************. While waiting for the 4-Runner to come in, we found another dealership that had one in stock, so we looked inside that vehicle and realized it was far smaller than our current vehicle. We spoke with Dallas at Crown Toyota about it and he said he understood. He then asked if we'd want to upgrade our ********** for a higher end model. We said we'd consider it, but then we were told all the ************* were spoken for. There were still a couple ********** options, but they were $***** more than we paid for ours AND no longer came with automatic lifgates or blind spot monitoring. Since this was far from an upgrade and nowhere near worth the money, we declined to order a more expensive version of our SUV with less options. We then asked if we could just transfer the $***** to our own vehicle and get our rims powder coated instead. They said no, so we asked for a refund. They said no again. All of a sudden our refundable and/or transferable $***** deposit is no longer transferable or refundable. This was theft by deception and we want our money back.Business response
09/30/2022
Business Response /* (1000, 8, 2022/09/15) */ Contact Name and Title: RANDY ******* GENERAL MAN Contact Phone: ********** Contact Email: **************************** I have talked to Mr. ****** and explained we never tried to keep his deposit from the credit card company in other words we did not dispute the return. Crown did not fight the refund and I told Mr. ****** sorry for the confusion and he said that he had contacted the credit card company to get the refund. I explained to Mr. ****** that if he needed anything from us to let me know so that he could get his money returned to his credit card.
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Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 7:30 AM - 7:00 PM |
---|---|
TTuesday | 7:30 AM - 7:00 PM |
WWednesday | 7:30 AM - 7:00 PM |
ThThursday | 7:30 AM - 7:00 PM |
FFriday | 8:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.