ComplaintsforLawrence Kia

• Initial Complaint

  01/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My 2023 Kia Forte was purchased new on 9/11/2023 and was unfortunately in an accident and totaled on 10/18/2023. I paid $1599.00 for a maintenance agreement. I informed Lawrence Kia of the accident and repeatedly requested a refund. As of 12/20/2023 they have only refunded $907.46 I would like the balance refunded.

  

  Business response

  01/04/2024

  *** ****** I do apologize for the clerical error on our end. We have another check for the difference in the mail for you. A tracking number for the check should be in your email inbox. If you have any other questions or concerns, please let us know. Thank you for your patience as we worked to get this resolved for you.

  Customer response

  01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2015 Kia Cadenza that has been having brake (traction control, abs, ebrake) issues then I found out that from a note in the mail that my car has a recall on it for this exact reason. The side effects of not getting this issue fixed would be that my brakes would lock up and not be able to stop and that my engine could explode even if its not being used or on. I contacted both Kia dealership and corporate and they told me they did not have a fix for it yet and that it could take anywhere from a week to 3 years to even begin working on the recalls. I asked if they would refund it if I took the car elsewhere to be fixed or if they could provide a rental car til it is able to be fixed. They told me they would not be able to do either of those things. This car is my only mode of transportation and I cannot even use the vehicle or afford to fix this car out of pocket. They will not work with me on anything and i feel as i am out of options.

  

  Business response

  12/04/2023

  *** ******
  We apologize for the inconvenience this issue with Kia causes. We are aware of the preliminary letter sent out from the manufacturer, but at this time, we, as a dealership, do not have any control over Kia's policies and procedures in the matter. Your concerns need to be voiced and worked with through Kia USA. As stated in the letter, it's about a compartment fire in the engine, and the vehicle should not be parked inside. We are not aware of the statement that the car brakes locked up while driving it. Kia does not have a fix for the vehicles yet, but when a solution is available for the vehicle, KIA USA will send out another notice for the vehicle to be repaired at your KIA dealership. We apologize again for the inconvenience. Thank you.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 2022--Purchased car from dealership April or May 2022-- Car starts overheating Kia states that the car needs a coolant flush June 2022-- Kia states they cannot work on the car and to take it to a ***** dealership where I was told that I am in need of a new engine June 2022 Kia picks up the car and determines that the issue is a coolant temp sensor. Kia fixes the car. June 2022-- while driving to ****, check engine light comes on and mechanic determines that a new oil pump is needed. The oil pump is on national back order and the car is stranded in ****. June 27, 2022-- I called Kia and the first time the representative hung up on me. The second time I was promised an email would be sent that included me to all GMs and the Manager of used cars. I have not gotten an email or a phone call back.

  

  Business response

  08/01/2022

  Business Response /* (1000, 8, 2022/07/15) */ On April 16th, the vehicle had a coolant exchange completed at 61419 miles. The vehicle was taken, driven for 1,559 miles, and returned for a red light on the dash for the radiator. Diagnosis of the vehicle found that the coolant was low, and no leaks were found. We removed the air pocket, refilled the coolant, test drove the vehicle, and let it run with ac on. The vehicle showed no signs of overheating at that time after correction. The vehicle was taken to another ***** store after 2470 miles driven due to the red light coming on. They found exhaust gases showing up on a block test and suggested an engine. We towed the vehicle to our dealership and ran a block test, and it passed the test. As the test was being performed, the red light came on, and we found that the coolant temp sensor was reading incorrectly. We replaced the coolant temperature sensor and ran the vehicle for several hours, and test drove with no occurrences of red light overheating coming on. We reran the test and still block testing passed. We released the vehicle back to Alexis. I got a call, and the vehicle had broken down in **** and was told the check engine light came on and was diagnosed as the oil pump going out. The repair facility told us there were no oil pumps available. I tracked down the oil pump, shipped it to the repair facility, and paid them to repair it. We have stood behind our vehicle sold To Alexis ******* even with the customer declining an extended warranty at the time of purchase. Tim *****

• Initial Complaint

  09/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We purchased a new 2015 Kia ***** from this business. The last visit to their repair shop was for the engine running rough sputtering etc in Dec 2019. The diagnostics at that time per their repair shop was a tune up was needed, spark plugs and wiring replaced, oil changed etc. The vehicle has only been driven 3 days a week approximately 6 miles each trip for work and to take the dogs out on short trips and to the groomers. The vehicle has still not been driven enough miles for another oil change to be due, The vehicle started the week before last performing the same as previously described and was returned to the dealership last Tuesday, tomorrow will be 1 week. We were informed "the engine is blown and must be replaced", we had also taken the vehicle for a local diagnostic testing before the dealership which indicated the diagnostic codes for faulty spark plug wires. The dealership has filed a claim for engine replacement but no answers after a week tomorrow.

  

  Business response

  10/18/2021

  Consumer Response /* (2000, 6, 2021/09/29) */ We did receive a call yesterday from the dealership/repair dept. They did state they are covering the engine bt it will be 35 to 45 days which is a long time to be without your vehicle. I am obviously satisfied with the decision to cover the engine, but would like to keep the claim open until the repair is complete.

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