Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty through zeck but I totaled out the car when I hit a deer recently this year. The insurance company paid out and so I had contacted Zeck when they still had their location opened in Leavenworth. I had filled out some paperwork and submitted it to them with the help of an employee. Since then they have closed and I have been unable to get into contact with them. I’m owed almost $2000.00 for the remainder of warranty I paid for. I need this taken care of and I tried to reach out all the ways I could. Please help

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Ford Fusion from Zeck Ford on 2/15/20 with less then 30,000 miles. I also purchased the extended protection plan during that time for an additional $3299. The protection plan was not clear in writing the contract we executed nowhere did it say on the executed contract for Millenium Auto Protection WHICHEVER COMES FIRST 48 months or 100,000 miles. However, the Buyers Guide Warranty Zeck offered for 30 days or 1000 miles did say whichever comes first. See attached documentation. On 8/13/24 a timing belt broke off the Fusion and caused catastrophic engine failure while my daughter was driving to Chicago from KC in Hannibal MO. The car had to be towed to T** ******** **** in Hannibal MO. The car only has 65,000 miles currently and oil changes have been maintained regularly in Liberty MO at ***** **** and ******** but they don't add those to the Carfax. My recent claim against the protection plan to repair the engine has been denied they stated the plan expired 2/15/24. The repair cost is $9200 to repair the engine and the car is in operable. I have contacted Zeck Ford the GM ****** ****** he basically told me I am out of luck and that the extended protection plan was a VERBAL agreement that it was valid for 48 months or 100,000 miles whichever came first. I was not clear on this I thought it was valid for 100,000 miles or I would have made arrangements to extend it. Now I am under water if we repair this car it is not worth the current Blue Book Value and we still owe $4600 to the bank for it. I have uploaded 2 documents not sure if the files are saving as PDF as documentation.

  Business Response

  Date: 08/26/2024

  Zeck Motor Company is no longer doing business.  It was sold to ****** *****.

   

  Thank you!

  Customer Answer

  Date: 08/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  If your business was sold wasn't any and all warranties/extended protection plans transferrable?  Why didn't you alert your customers that had existing warranties/protection plans in place your business was sold.

  What was the Sale Date? I didn't receive any notice about the sale transfer. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time in the shop was 7/6/22- 11/22 due to lack of power and slipping transmission we were told it was fixed. Then it went to the shop again due slipping transmission and clanking noises, it went back to the shop on 2/1/23 -4/11/23. On 4/20/23 the truck would not go into gear and was sent back to the shop. I bought this truck on 1/30/21 and the truck has been in the shop more than I have driven. This truck was a buy back for this issue which we were told it was fixed. Now the car fax is so long that no one will buy this truck back. The car lot wanted to give me a new truck but add this truck to the price so I would still be paying for a truck that I can not drive. How many times is a lemon suppose to be paid for?

  Business Response

  Date: 05/23/2023

  In regards to complaint issued by ****** ***** we have outlined and have detailed information and communication on and during multiple visits* **** **** ********** ******** *** ***** with the purchase of his 2020 Ford Explorer as he visited on 1.30.2021 after his initial inquiry on 1.24.21 via the internet. Vehicle inquiry was same as what Mr. ***** purchased. As standard protocol Zeck Ford disclosed all previous information Zeck Ford knew about the vehicle to include purchase avenue, Carfax and Auto Check History Report, Zeck Ford and Ford Motor Company Internal service history which included Manufacturer Buy Back and all steps leading up as to why it was bought back from original client. Test drive, write-up and purchase proposal was completed as well as all financial paperwork completed on initial visit.
  Approximately 3 days later, Mr. ***** brought Explorer back for transmission cooler indicator light, Zeck Ford correct issue and returned to Mr. ***** same day.
  Mr. ***** visited once again for routine maintenance on 6.7.2021 of Oil Change, Check all fluids and normal scheduled items as all satisfactory at time.
  Normal contact and communication with Mr. ***** following previous visits with no outstanding issues mentioned up until ownership in December of 2022. Mr. ***** visited Zeck Ford on for service and stated the Explorer had previously been in service at another dealership, Victory Ford, over 45 day time frame for internal transmission shifting issues and wrench light on dash. Victory Ford performed updates and stated issue was corrected and returned to Mr. ***** as per Ford National History report.
  Over course of September 2022 to December 2022, Zeck Ford had Mr. ***** Explorer to assist and pinpoint recurring transmission diagnosis for “Jerking, loss of power, hard shifting and foul odor” as per client. Multiple diagnosis over timeframe led to large delays and parts availability where Mr. ***** wasn’t driving his vehicle, he was provided a Loaner at NO Cost to client during repairs.
  Fast forward to February 2023 as Zeck Ford reached out to Mr. ***** to offer assistance in helping him replace his Explorer as he was continuing to have transmission problems and was still in shop. Members of staff and Mr. ***** convened to try and trade him out of his vehicle and offer more than normal values on the market as we knew he had a history of service repairs and wanted to exhaust every avenue to provide him and his family a vehicle that is reliable and in good working condition. Multiple vehicles were shown to Mr. ***** to include another Pre-Owned Explorer and also a New Escape and Explorer. Several payment options were presented and a conditional approval was secured based on certain criteria needing to be met based on personal financial situations. Mr. ***** decided after several hours he would continue to keep his Explorer based on increased financial obligation needed to trade the Explorer for a newer or ultimately New Escape which what he was conditional approved on with full factory warranty and under 300 miles. Mr. Jones and his father left without trading.
  Communication and dialogue with Mr. ***** and representatives of Zeck Ford shortly after and up to current day have been one sided with replies.
  Mr. ***** was contacted via text on 5.22.2023 to ask if he minded if we called him to discuss additional options to help him with Ford buying his Explorer back as the issues he’s having correlate to original Manufacturer Buy Back. He stated he could speak and we went over what we found out and an angle for him to explore with Ford since he has had ownership for over 2+ years with multiple documented service complaints, which are currently not repaired.
  All service history via Ford Motor and Ford Reacquired Vehicle Department information has been sent to Mr. ***** as Zeck Ford has been forthcoming as possible to assist Mr. ***** with his purchase. Zeck Ford takes these and all matters to heart to make sure we are assisting any and all clients to the best of our ability’s, regardless if a client purchased from Zeck Ford.

  Customer Answer

  Date: 05/24/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because:
  
  Regards, I went back to this dealership time and time again.. I kept telling them the problem and have the paperwork basically being called a lie and the ZECK FORD printed out.. 300 miles late the Explorer broke down again  !! I'm not being  Accommodated for the Vehicle I purchased, I'm currently paying for a rental out of pocket,, I sat in this dealership with my father after the dealership ZECK FORD  text me to come in after I chose 4 other FORD Explorer and ZECK FORD   Try to finance a new vehicle along with this one added on !! How many times is  ZECK FORD supposed to get paid for a LEMON. Since  that didn't work and the dealership sales person and finance guy said to us well how ever long it takes to fixed that Explorer you will just dive ours.. and  not to mention the refusing to service a broken down vehicle that was purchased from them  .. this should not just be pushed on to the next person are company  !!! This issue didn't just start yesterday an if it's anything that needs to be done AS A DEALERSHIP ZECK FORD SHOULD DO AND PUSH THE PAPERWORK THROUGH TO FORD MOTOR COMPANY  what is that  Huge FORD sign over the dealership for ..
  
  ****** *****

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2023 I purchased a Ford Escape from Zeck Ford. After initially declining the additional Service Contract and GAP Coverage, *** in financing said he could "call in a favor from Ford" and get both of those to me for just $14 per month, he then said the printer was not working and had me sign several blank boxes on a computer screen. I thought this to be odd but at just $14 additional per month, I thought why not; as I could always cancel these extra services later on anyways. When I got home, I looked at the Sales Contract to find that I had been charged $900 for the GAP coverage and $2,983 for the Service Contract. In no way does $3,883 come out to be just $14 per month for the 72 months I financed. The following day, March 22, 2023, I mailed signed cancellation notices for both add-ons; per both the GAP addendum and Millennium Service contracts I am entitled to a full refund if cancelled within 60 days. Zeck Ford signed for the package that I mailed them which contained my signed cancellation notices on March 23, 2023. As of April 20, 2023 I have not received ANY correspondence from Zeck Ford acknowledging these cancellation notices, nor has my lien holder received any refunds. I would like written communication confirming that the $900 GAP addendum has been cancelled and refunded in full. I would like written communication that the $2,983 Millennium Service Contract has been cancelled and refunded in full. I would also like written communication confirming that the additional sales tax I was charged on these two items will be refunded in full. Ford Motor Credit is the lienholder for this vehicle; thus I expect the refunds to go to them. As of April 20, 2023, Ford Motor Credit has not received any refunds related to these cancellations.

  Business Response

  Date: 04/27/2023

  A check for the cancellations was mailed to Ford Motor Credit on 3/28/23. As of 4/21/23, the check had not cleared our bank. We put a “stop payment”, on the check, and overnighted a new one with the following ***** tracking number – ************* 
  Mr. ****** wrote a negative Internet review, about his experience at Zeck Ford, twelve hours after his purchase. We have repeatedly reached out via phone, email, and text to discuss his dissatisfaction with his purchase. We have had zero response from him, other than this BBB inquiry. 
  We are including a copy of the check sent to Ford Motor Credit as “written proof” of his cancellation.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Ford Escape from Zeck Auto in Purcell. Upon sitting down to go over the vehicle details, we were provided a work order of repairs completed by the head location of Zeck Auto in Kansas prior to the car arriving in Purcell. We were informed a new engine was put into the vehicle along with a few other repairs. Our salesman went into detail about how Zeck prides itself on standing by the repairs and even went as far as to call, confirm, and have a new (better detailed) repair sheet sent to him for us to look at. He stated numerous times they guarantee their work. At the purchase of the vehicle, we had to order a second key since the vehicle only came with one. As of Nov. 22, we have not received the key or the refund we finally demanded after no communication would be returned by our salesman until we emailed ******* with Business Development. Now our vehicle begins shaking excessively. We call Zeck (since we have some Ford warranty AND the extended warranty we purchased additionally when we bought the car) and they told us they were not taking any service requests except oil changes as they are booked for months. We took the vehicle to another Ford dealership and were informed that when the engine was replaced, the wiring harness was not installed correctly, causing it to get pinched, causing it to get cut while in regular use. The dealer confirmed this is an issue when installed and to contact the place that performed the service since this voids the Ford warranty AND the additional expensive warranty we purchased and we cannot use them. We have tried to contact both Zeck Purcell and Zeck Leavenworth and no one will call us back as their faulty service department is what caused this issue. Emails have been sent and numerous messages have been left, along with speaking with employees who "will have someone call us back". Zeck service made a huge mistake when repairing the vehicle and refuse to take accountability or even return calls.

  Business Response

  Date: 11/23/2022

  On behalf of ***** ****, Owner Zeck Motor Company:

  I've reached out to *** **** ***** and implemented resolutions for the concerns brought forth in the complaint.

  *** ******** Service Manager, Zeck Ford Kansas, *********************, **********

  Customer Answer

  Date: 12/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 Volkswagen Passat had to fix air conditioning and now is going onto 3 weeks. Was pressured to purchase car prior to fixing problem. Want to cancel purchase sine I have not even driven off the lot. It seems that they can not fix the issue and now they contact me and it will be another 7 days before this new part comes in.. they refuse to cancel purchase when now I question what they are hiding. I signed a purchase contract and want to know what the law is.

  Business Response

  Date: 06/03/2022

  We are going to unwind the deal and take the car back.  We are very sorry about any inconvenience this may have caused.