At-a-glance
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Overview
Business Details
This is a multi-location business.
- Headquarters
- 4901 W 136th St, Leawood, KS 66224-5926
- BBB File Opened:
- 5/7/2015
- Years in Business:
- 9
- Business Started:
- 1/28/2015
- Business Started Locally:
- 1/28/2015
- Business Incorporated:
- 3/5/2021
- Accredited Since:
- 5/18/2015
- Type of Entity:
- Corporation
- Business Management
- CeCi Harris, COO
- Trevor Smith, CEO
- Contact Information
Principal
- Trevor Smith, CEO
Customer Contact
- CeCi Harris, COO
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
89 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen W
08/27/2024
![](https://m.bbb.org/prod/ProfileImages/d6f3591d-5fed-4d19-9500-542ef4a16059.png?tx=w_46)
CarGuard Administration Inc. Response
08/29/2024
To whom it may concern (BBB),
Ms. W***** purchased a vehicle service contract from Simple
Save protection, on 02/24/2020 at 42,012 miles.
Ms. Water’s Repair facility called in a claim for a oil
supply line, and a transmission pan gasket, in which we opened on 8/21/2024,
After opening the claim and asking for a customer statement, we had denied the claim
for failure to take immediate action per the customer statement.
Ms. W***** also had the timing chain called in by another
repair facility as of 8/15/2024 at 73,521 miles, there has not been a record of
the repairs being completed, the customer then had another repair facility call
in for the same issues on 8/21/2024 at 74,414 miles, this is a difference of
893 miles. This is continued operation of an impaired vehicle.
Per section 3 of the Contract Holders Responsibilities:
Prevent Further Damage- Immediately take action to
prevent further damage to Your Vehicle. The operator of Your Vehicle is
responsible for observing Vehicle warning lights, gauges, and sensory
items that indicate a potential Breakdown. Upon this observation, you
must immediately arrange for the vehicle to be diagnosed. Failure to
properly take this action may result in the denial of claims.
The customer should have ceased driving the vehicle and had
it towed to the repair facility.
Signed,
CarGuard Administration, INC
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