Business ProfileforCarGuard Administration Inc.

I cannot rate Carguard even a one star. This auto warranty company is a sham. They find any excuse to not pay a claim. In my case I had an engine light go off and I went to my BMW certified mechanic who listed my chain drive as being stretched which could then lead to engine failure. I was terrified. When Carguard was contacted they said that I need a shop requiring ASE (Automotive Service Excellence) certification which my local mechanics did not have. They referred me down the street (no more than a mile and 1/2) which was verified by mileage to a dealer with the appropriate certification. Tanner Motors then did their own diagnostics and confirmed the timing chain guides requiring attention in addition to a leak in the turbo oil supply pipe and problems with the transmission pan gasket. All covered under warranty. Well this was denied they said I drove the car knowing there was a problem. It does not take a rocket scientist to understand that of course we knew there were problems and that the problem was identified when it was driven as per instruction to find a shop with proper certification!!!!!!!!!!!!! It was this 1 and 1/2 mile drive down the road that they used to deny the claim. This is entrapment after just following instruction and never mentioning anything about towing, etc. Customer service at Nationwide who sold me the contract said that they dropped Carguard and selling polices through them 2 years ago after they began to notice a pattern of similar complaints and unsavory practices. PLEASE FUTURE CUSTOMERS DO NOT DEAL OR BUY A CARGUARD POLICY!!!!!!!!!!!!!!!!!!!!! THEY ARE CRIMINALS!!!!!!!!!!!!!!!!!

To whom it may concern (BBB),
Ms. W***** purchased a vehicle service contract from Simple Save protection, on 02/24/2020 at 42,012 miles.
Ms. Water’s Repair facility called in a claim for a oil supply line, and a transmission pan gasket, in which we opened on 8/21/2024, After opening the claim and asking for a customer statement, we had denied the claim for failure to take immediate action per the customer statement.
Ms. W***** also had the timing chain called in by another repair facility as of 8/15/2024 at 73,521 miles, there has not been a record of the repairs being completed, the customer then had another repair facility call in for the same issues on 8/21/2024 at 74,414 miles, this is a difference of 893 miles. This is continued operation of an impaired vehicle.
Per section 3 of the Contract Holders Responsibilities:
Prevent Further Damage- Immediately take action to prevent further damage to Your Vehicle. The operator of Your Vehicle is responsible for observing Vehicle warning lights, gauges, and sensory items that indicate a potential Breakdown. Upon this observation, you must immediately arrange for the vehicle to be diagnosed. Failure to properly take this action may result in the denial of claims.
The customer should have ceased driving the vehicle and had it towed to the repair facility.

Signed,

CarGuard Administration, INC