6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Pie Fuerza C
1 star04/22/2024
Well i am adding to the list I guess? I hope anyone considering purchasing this program to look elsewhere. They have a 1 hour review limit of the product and their VIDEO LECTURE album is embedded 2 min recap videos throughout the program. The chapters are long webpages that cannot be selected or copied. So if you do not know a word, you are unable to copy and search the word for further definition. Also the exam questions are pathetic. The info is helpful and if I spent the time to go through the whole program it might be of value but their explanation of terms are little hover links. It's quite bad.
ExamFX Response
04/23/2024
Joseph purchased an online self paced education course on 4/21/24. ExamFX Refund policy is presented at time of purchase and included in receipt emailed post purchase. ExamFX stands behind our product with a pass Guarantee, something none of our competitors offer. ExamFX Courses do contain Security measures for Intellectual Property Protection that prevent copy and paste of the content. This is not uncommon for online education courses. We offer an appendix, formulas, rules, and Glossary of terms sections within the Chapters to aid users in learning the key items and material. Joseph purchased the course and due to the amount of usage is not eligible for a refund. Joseph was informed of this via email when he requested a refund from our Support Team The refund request for your course has been denied. In order to be eligible for a refund the following conditions apply: • Requests must be submitted within 48 hours of purchase • Customer has spent less than one hour within the course • Customer has not accessed any exams • Customer has not earned a certificate of completion (if applicable to product purchased) Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval. Course extensions, digital add-on products and in-course purchases are non-refundable.Review from Denice C
1 star12/07/2023
This review is solely based on my recent interactions with this company as I did not have any issues when I was originally referred to them by the company that I was working on for initial license test. The issue that I experienced was with their product offerings for continuing education life/health for the state of California. Their main page has a detailed listing of all of their available classes; of which (2) ethics classes were listed. Ethics class is a requirement for license renewals. Upon getting to the end of my required credits, I asked how I would access the course and was told it is not available for California. My original stance was aimed at educating the company to have it listed on the main page that it is not available in all states. They purposely don't let you know this information and require patrons to go through each course listed in the registration, which is what's done after seeing what's offered, to make sure they align (well every other course on the main screen is offered except ethics). On top of trying to insult my intelligence, I was given the complete runaround (being told to email then told to call then told to email again), not given an opportunity to escalate the issue, and left to now make it a point to warn others. It's a deceptive business model, offer something for a price (39.99) and then take parts out of the package. The interesting thing is that I was already set and registered with webce (their competitors) and went with them because they offered a better price only to end up needing to go through webce to complete what's needed. This organization has shown no integrity, no accountability, no customer service, and no remediation in the situation.ExamFX Response
12/07/2023
Denice purchased a CE Library on 11/16/23 from us. During the registration process we provide a list of the courses contained inside the Library. User see the list of courses offered once they select the Library. We also provide this same list on our website at:
https://www.examfx.com/continuing-education-courses/state-requirements/california-insurance-continuing-education-requirements
Our Support team was contacted by Denise on 12/6 and our team explained we do not offer the Ethics courses and Denice would need to obtain them from another provider.
ExamFX provides the list of courses offered in the Library. We do not explain all the courses not included, This is standard practice for online libraries.
ExamFX requires all escalations be in writing. Denice was informed of this when she spoke to our Support team. Denice emailed our Escalations team and we provided the following information:
My apologies for any frustration, but I am not sure what there is to escalate. Per our California CE Course Information Page:
https://www.examfx.com/continuing-education-courses/state-requirements/california-insurance-continuing-education-requirements
CALIFORNIA CE COURSES
The following courses are currently available for California:
Course Name Credit Hours Line of Authority
California 8-hour Annuity Suitability Training 8.00 Annuity 8-Hour (ANU8)
California 4-hour Annuity Suitability Transactions 4.00 Annuity Training
NFIP Flood Insurance 3.00 Flood
Distribution Planning 4.00 Life Only
Group Benefits & Worksite Insurance 4.00 Life Only/Accident &Health
Health Insurance Policies: Protecting Clients from Health-Related Loss 5.00 Accident & Health
Life Insurance Policy Types & Suitability 6.00 Life Only
Medicare Supplement Insurance: Closing the Gap 4.00 Life Only/Accident &Health
Retirement Planning 4.00 Life Only/Accident &Health
Variable Life & Annuities: Understanding Investment Potential and Risks 5.00 Life Only/Accident &Health
Indexed Product Training 4.00 Life Only
Brett Decker CLU - Mandatory 8-Hour Long Term Care 8.00 LTC8
Brett W. Decker – CA Homeowners Insurance Valuation 5.00 Property/Casualty
Businessowners Policy (BOP) 4.00 Property/Casualty
Commercial Lines: Property/Auto/Liability 4.00 Property/Casualty
Personal Lines: Protecting Your Client's Home, Auto, & Critical Risks 7.00 Property/Casualty
We do not list the Ethics courses as approved in California and do not advertise that they are approved in California. We do have approval for Ethics in many other states, which is why you see generic information about those. But when you enroll for a CE Library for California with us and click to view the state’s available courses:We apologize that Denice misunderstood our course offerings and are glad to hear she was able to complete her CE hours to renew her license. ExamFX has not misrepresented our offering. Denice paid for, gained access, used the course material, and earned multiple certificates which were reported to the state of CA inline with our terms and conditions of use.
Review from David G
1 star09/26/2023
Horrible experience with this company ExamFX. They had no remorse or care at all that I wanted a refund due to their system not working for me. Their study guide set up is horrible! The videos and words to read are not working hand in hand. The practice test asks questions that weren’t mentioned in the study guide. It’s not a good system at all! DON’T USE THIER SERVICES! They say that the “ExamFX Refund policy is presented on thier website, during customer registration, and included on the receipt” but… I don’t recall seeing this at all! I then filled out the contact form to request a refund and didn’t hear back from anyone so a week later I called them and said hey I requested a refund within 48 hours and they said no I can’t get my refund because I used the system more than an hour. But how are you supposed to know if the system works for you or not in less than an hour? I wasn’t even able to get through part 1 study guide until like 5 hours!! So that makes no sense to say you can’t get a refund if you used it more than an hour when the process of study takes weeks! So why do you only get an hour to decide!? Wrong and injustice! This company is ripping people off and it’s not right! I tell everyone I don’t care what insurance company or other that you were trying to get into don’t use this company’s services to get into it. Unless I get my refund and you change your unfair company practice of stealing peoples money this review stays up. Do the right thing and change your policy and also give me my hard earned money back!! That’s Not your money! Your system is horrible that’s MY money give me it back ExamFXReview from Mr. M
1 star06/20/2023
Theres a reason a company wouldnt leant to be accredited by the BBB ACCOUNTABILITY. They claim to be the leaders of ******************** yet they struggle to report agents completed courses to the state. I would not recommend this company for CE CREDITS PLEASE GO TO WEB CE they have class. Cant give them 0 ?ExamFX Response
06/26/2023
Hello ******,We apologize for the experience you have had with ExamFX. In review of the account, it appears all certificates earned have been issued and reported, but we would like to dig deeper. We will research with our Compliance director and get back to you with our findings.Review from Patricia T.
1 star11/01/2021
This is a scam business, if you buy their product but then decide to not pursue the program and contact them to return their materials and ask for a refund, they tell "oh sorry but you can only request a refund less shipping costs, within 24 hours of purchase provided that you have spent less than 1 hour within the online study materials, have not accessed the simulate your exam feature and have not attended a lecture. So I never did any of this since I've been busy on other things and called them to request a refund and was given the previous statement. How was I supposed to cancel the purchase within 24 hours of purchase when I didn't receive the materials until 3days later? This is totally a scam business.ExamFX Response
11/02/2021
We are sorry to hear that you were disappointed with your ExamFX experience, and would like to address a few of your concerns.ExamFX Refund policy is presented on our website, during customer registration, and included on the receipt.ExamFX courses are online self paced, and customers receive access upon completion of purchase. This particular course was purchase on 9/8/21 and refund request was on 11/1/21. Our refund policy is located at the following link:https://www.examfx.com/refund-policyCustomers may request a refund (less shipping) within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting ExamFX at ************ or by completing this form.In order to be eligible for a refund the following conditions apply:Customer has spent less than 1 hour within the courseCustomer has not accessed any examsCustomer has not earned a certificate of completion (if applicable to product purchased)All physical materials must be returned to ExamFX in original, unused conditionReturns must be postmarked within ***************************************************************************************************************** failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.Course extensions, digital add-on products and in-course purchases are non-refundable.Our refund policy is subject to change and varies by state. Please review your specific states full refund policy (KS, NV, OR).Review from Gee W
1 star09/25/2021
The study material and the questions on the exam are different. It is very discouraging studying for hours and hours and hours, take this certified exam and none of which you study is on the exam. Seems like this company wants you to fail more than succeed. Why is this exam so much harder than any other CE course Ive taken?ExamFX Response
09/27/2021
Hello Gee, We are sorry to hear your experience with ExamFX is not been satisfactory. Can you please provide your order # so we may investigate your experience with ExamFX? You can provide that info via email.ExamFX Response
11/02/2021
We want to share with you and others reading this review, all ExamFX courses are developed around each states exam content outline. We base our programs on our content teams direct knowledge of policy as well as exam history. This ensures our course content provides our candidates the information they need to pass their licensing exam. While our flash cards and quizzes are not designed to replicate state exam questions, they are similar in format and complexity. Our study tools provide a review and assessment of overall comprehension of the material to ensure any question on the state exam can be answered with confidence.We also want to make sure you and others are aware of the tools and resources available and how to reach Instructor Support. You can contact them at: https://www.examfx.com/resources/instructor-supportOur instructors are available to answer questions on course content, practice exams, or to review your individual course progress and provide guidance.
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