Customer ReviewsforAMC Entertainment

Customer service refused to help with a system issue and their only option for a solution was for me to share all of my personal and payment information via email.

I would give 0 stars to this business and customer service! I bought a digital online gift card and I dod not receive the activation email. I could not get customer service on the phone and when I did they did not help or offer to resend the activation email. They kept sending me to different places to email and it has been 3 months that I have been dealing with this. I am very upset that I cannot get this resolved!

The last remaining AMC theater in my area closed recently. Customer service told me that they won't refund me for my unused gift cards. Funny, I don't remember agreeing to make a donation to them.

My family, friends, and I purchased 24 AMC movie tickets to see a movie on 12/04/2023. However, we decided not to see the movie anymore because it's against our religious belief (we didn't realize the religious nature of the movie before purchasing the movie tickets). We arrived BEFORE the movie started to exchange tickets to see a different movie, request a refund, or get vouchers to see another movie. The manager was rude and looked that we didn't want to see to see that religious movie (we assume that he identifies with the religion in that movie) and refused to exchange our movie tickets, issue a refund, or give vouchers to see another movie whenever we want ... all of which are against AMC written policy for when customer don't want to see a movie anymore after purchasing refundable tickets. It's the holiday so we do not want to get the manager in trouble/cause him to lose his job. However, because of this incident, we do not want to patronize this particular AMC location and would like a refund in AMC gift cards or vouchers to see another movie at a different AMC location.

This is a complaint about you having the Taylor Swift playing in your theatres. I went to watch a movie the other night and you had the volume up so loud on the Taylor Swift concert movie that I couldnt even hear my movie without having to hear that music. When I went to tell the manager he said he didnt have any control over the volumns. As I walked through the theatre all you could hear was all the different theatres with the Taylor Swift consorts going on. I wont be going back until you quite playing these consort movies.

Today the *** at ************** in ************** the stole the magic from so many kids today! The movie was suppose to start at ****. Nothing was playing not even coming attractions. At **** I contacted the front and they would get around to it. They forgot to turn on the projector. Over the next 10 minutes the audio ran with no video. I went back out two times to tell them. They would work on it. The third time the movie just started no previews no coming attractions nothing! Then the house lights were left on for the first 15 minutes after the movie started. I went back out again And was told they would get to it. Five minutes later they got around to it. The little girls there dressed as ****** had the experience stolen from them by your employees and there actions. I had four in my party and our time was ruined. We have waited for months to see it and planned to see *********** tomorrow there. I will not be going to *** the again. The employees not caring was the final straw. I have instilled in my kids the love of going to the movies and work extra hard so I have extra money to take them. When we go its an event 4 tickets, 4 large drinks, 2 large popcorns, and a nacho for me. I have the ticket ****** to prove it. You stole what could have been a once in a lifetime memory from the little girls dressed as ****** at the show. Your employees are forcing people to watch movies at home. This is how streaming is going to win. The employees win by not caring ABD still being employed and we the consumer loose.

Disrupting movies across the nation because they dont agree with a movie, they harass people and violate their constitutional rights. This movie had zero advertising and if you guys had just left it alone it wouldnt have gotten so much attention. You guys are evil and need to be held accountable.

My credit card was hacked and charged multiple months for the app, before I finally noticed. I reached out to get refund and they would not. They ignored BBB attempt to resolve the issue. I'll be contacting my CC company next to dispute them. Maybe a class action lawsuit next??

A-List Membership is not a good investment to purchase by *** movie theatre. I say this because I purchased the membership for $25 + tax tried to cancel within 3 days of purchase. I want to cancel because you pay a monthly fee, plus you will have to pay to go see a movie also. So basically you are paying twice . I received a message if I cancel my cc would be billed $55 for early termination. I tried to call a customer service toll free line to speak to a CSR, not available. The only way to speak to a bot is my ***************** or by there form to fill out on ***.com. I really do not understand the process if you cancel within a certain time frame. I dont see why you cant get your membership canceled.

I cancelled 2 movies prior to showing. Got an email that I was refunded but never got the refunds and I cannot reach a human no matter how hard I try. I get no response using the customer service assistant.