Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a test on March 15 for 5pm. I have taken many test with NHa for my certifications and with psi the third party. So now I log in to take my test on my computer that I use all the time ( Mac book or tablet Apple). And I checked my computer to make sure that it will work everything passed expect chrome book. So I called PSI third party and they tell me I need a chrome book. I asked for my money back they said they couldn't but I would have to call NHA, I called them and I have been going back in forth with ***** who works for NHA in a email telling me that I can't get my money back because I didn't use the right computer and I explained to her what PSI told me and I explained to her what happened. So ***** tells me I can't get my money because I use my Apple product and I told her that PSI told me that I need a chrome book. I think that this is a scam taking people money. The instructions tell you what device can be used and when I explained this PSI told me I needed a chrome book, and it doesn't say Mac book or tablet. And when I test my computer it asked me to get an extension for chrome and that's what made me call PSI.

  

  Business Response

  Date: 03/26/2025

  NHA acknowledges the challenges you encountered due to a device compatibility issue and as a gesture of goodwill, we are offering the option of rescheduling the exam or receiving a refund on a one-time basis. It is important to be aware that iPads are not compatible with PSI's remote testing platform. Both the PSI and NHA websites explicitly state that attempting to take the exam on an incompatible device may lead to the forfeiture of the exam fee. To prevent future complications, we strongly advise reviewing PSI's system requirements, which are accessible 24/7, and ensuring that you undertake the exam on a supported device, such as a Chromebook, Windows laptop, MacOS laptop, or Ubuntu system. You also have the option of scheduling your exam at the nearest in person testing center. Kindly communicate your preference for rescheduling or a refund directly to NHA, and we will proceed accordingly.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the first time I was scheduled to take a test was on Monday sept 2 ,2024 when i went on the proctor web sight I was unable to get on due to it being closed for holiday labor day so i called back to r/s then i was r/s to Sunday the 8th of Sept 2024 how ever I contracted the covid virus I work at at health facility with 12 providers and as you know covid has been coming back I was unable to take test so when i called the customer service was really rude also very hard to understand her English I submitted forms like i was told and I got a message from a ***** ******* who emailed me back with this response "your request has been denied the fee has already been waived once as a one time courtesy and we will not waive fee a second time you need to pay the fee" the 1st time the proctor center was closed for labor day how is that my fault they will not let me speak to a supervisor and when I call they hang up on me unprofessional I don't want my money back I just want to take my test my company paid for it and i cannot afford to pay it I struggle to make ends meet not all of us have extra cash laying around the are the ruddiest I have ever dealt with especially denying me the corporate phone number stating that "corporate does not have a phone number " refusing me to have that number and was told to give them my info they will call me back yea right still have not heard back so disappointed and hurt , upset by the place and the rude agents who talked to me like I was a nuisance

  

  Business Response

  Date: 09/19/2024

  The exam date that ** ******** scheduled for September 2, 2024, was for a Live Remote Proctoring (LRP) exam.  Live Remote Proctored exams are available 24x7x365.  This option allows test takers to take an exam on their own computer, from the comfort of their own home on a day and time that is convenient for the test taker.  If a test taker encounters a scheduling conflict, they may reschedule the exam as much as needed without any penalty as long as it's rescheduled 24hrs before exam time. 

  ** ******** chose the Live Remote Proctoring option when scheduling her exam, but failed to log in for the scheduled exam and was marked as a no show.   NHA absorbed the no-show fee from our 3rd party vendor and as a one-time courtesy, allowed her to reschedule by submitting a new application. Consequently, ** ******** scheduled another LRP exam for September 8, 2024, where she once again had the opportunity to test from home. Unfortunately, she did not log in to take the exam on this occasion as well.  

  NHA, considering that a second fee waiver was requested, and no documentation provided explaining she may have been unable to log in (ie Dr's note), denied the request. If ** ******** wishes to provide a doctor's note, she may forward it to the Customer Service Manager, ***********************. Upon receipt, we will review the note and respond directly to her regarding either a free reschedule or a potential refund request.  We are sorry this situation was escalated to the BBB, but feel this is unwarranted since the customer selected a testing modality that does not require reliance on any 3rd party testing center schedule.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am expressing my concerns regarding the process I have encountered in securing my medical accommodations for my upcoming exam. I submitted my medical accommodations request in mid-May and scheduled my exam for June. Unfortunately, my scheduled exam date was canceled due to the accommodations not being processed in time. In July, I was advised to reschedule my exam to facilitate the continuation of processing my accommodations. Subsequently, I received an email from the compliance department detailing the accommodations I had been approved for, along with an offer for further assistance should I have any questions. I have since reached out with my inquiries but have yet to receive a response. My next scheduled test date is August 8th, and I received the accommodations information around August 2nd, which indicated I needed to provide the testing center with a minimum of seven days' notice. Additionally, I received a call from a representative who recommended that I postpone my exam date again to allow adequate time for accommodation preparations. I explained the circumstances of my previous cancellations and emphasized that I have limited availability for rescheduling due to the start of my schooling. I am concerned that the delay in processing my accommodations has resulted in unnecessary stress. I have also been informed that a single individual is responsible for processing accommodations nationally. If this is accurate, it raises concerns about the efficiency of the process and its impact on individuals like myself who require timely accommodations. Furthermore, the correspondence mentioned that I should bring the 2024 textbooks, whereas I initially acquired the 2023 books for the exam I originally scheduled. This confusion adds to my frustration.

  

  Business Response

  Date: 08/15/2024

  NHA’s initial review of *** ******** accommodations request, resulted in a request for additional clarification from *** ****** regarding what specific accommodations she was requesting.  *** ****** replied; however, before NHA could complete its review of her renewed request, the exam date *** ****** initially had scheduled expired.  *** ****** contacted NHA and was told that she could reschedule her exam at PSI (NHA’s third party testing center) free of charge. *** ****** was advised not to schedule an exam date until NHA had reviewed and approved her accommodation request.  Unfortunately, *** ****** did not heed that advice and scheduled her exam date prior to receiving NHA’s accommodation decision.  NHA completed its review of her accommodation request and provided both *** ****** and PSI with a list of approved accommodations.   Unfortunately, PSI, due to the number of accommodations, could not administer the exam on the exam date she had scheduled. The nature of *** ******** requests required a private room and separate proctor so that the administration of the accommodations would not disturb other test takers.  Having assigned the few private rooms available to other test takers, PSI could not meet her needs on the exam date she had scheduled. 
  
  Because time was of the essence to *** ******, the school where she completed her training program agreed to administer the exam at their testing center.  NHA agreed and the school is in communication with *** ****** to set up and date and time.  *** ****** will be the only test taker, which will allow the proctor to easily administer the exam with the approved accommodations and should make the experience more convenient and less stressful for *** ******.  We believe this is a satisfactory solution.  *** ****** has also been told by NHA and by the director of the school that NHA allows both the current year’s (2024) and the preceding year’s (2023) coding books to be used by the test taker for her exam so the books she currently has are acceptable.

  We hope *** ******'s concerns have been successfully addressed.  Thank you!

  

  Business Response

  Date: 08/25/2024

  Rest assured NHA always appreciates our customer’s feedback and takes all suggestions or recommendations seriously in an effort to improve our processes.  We certainly will do the same with *** ******** recommendations.  The school where *** ****** received her training was able to administer the exam as a means of providing the necessary accommodations effectively and efficiently.  We are also pleased that *** ****** successfully passed the exam and was awarded her certification. We trust that this certification will be an asset to her future vocational endeavors.
  
  Thanks for your help!!!

  Customer Answer

  Date: 08/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

   

  Thank you for your response.

   

  I would like to express my hope that you are actively taking steps to address this issue and enhance the quality of customer service provided by your company. I am disappointed that NHA, prefers not to discuss this matter with me, as I have firsthand experience regarding the gap in your services. Thank you for your promise on behalf of NHA, which I appreciate and take seriously. You have assured me that this issue is currently being investigated and will be resolved. However, I would like to express my concern that I do not have a means to verify the status of this investigation or receive updates on its resolution. 

  I would consider tangible reassurance, as a show of NHA's integrity, that my concerns regarding the accessibility and expediency of the examination process for your customers, specifically those individuals that require medical accommodations, are being taken seriously. It is important to me that NHA demonstrates a genuine commitment to addressing this situation, rather than merely providing a statement to deescalate the concern that I have expressed.

  I would still appreciate a copy of the communication you referenced in your earlier response in which information was disseminated to me about not scheduling a second appointment, as I would like to keep it for my records. If it was attached to your last response and I missed it, I apologize for the oversight and kindly request that you include it in your next response. Thank you.

   

   

   

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to take my test July 7, 2024 @1400 however I live in Houston Texas. I called NHA At 9:30 AM and explained to them that there was a possibility that I would not be able to Take my schedule test due to it being a hurricane in the state of Texas and I been out of power for 5 hours her response was I would need to show proof of a hurricane and proof that I do not have power She proceeded to say it was nothing she can do because I did not cancel or reschedule my test 24 hours prior now, How was I supposed to know that I was going to lose power and half my property destroyed .They have declared Texas Houston to be exact in the state of an emergency, so I’m sure that it’s on the news and all 50 states and she wants me to send proof that I’m in a hurricane and I have no power and the fact that she had no remorse the situation very rude She told me that I would have to pay another $125 and reschedule the test and she also hung up on me when I told her that I was going to take this to another level. This is unacceptable on so many levels as a healthcare testing center being rude, very disrespectful.

  

  Business Response

  Date: 07/22/2024

  We sincerely apologize for any misunderstanding or confusion regarding the rescheduling of your CPT exam. The fee is always waived in situations involving extenuating circumstances. NHA is committed to resolving this issue and you may use your free exam authorization to schedule a new exam session at your convenience.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:05/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want somebody that is in a higher position to investigate the employees, down to management the customer service representative that this company has is nothing but, arrogant people. The employees cut people off from finishing their statement or concerns and when they do so they have an attitude. The nice nasty attitude and they don't care to know the concerns. The three employees argue with me about an employee that works there who told me to ask so specifically for her instead of the guy and two women's telling me that, the person in question isn't available or isn't in they just disputed to me that they didn't have a person by that name or a name that began with an W at all. An white guy answered first he had an attitude and then he hung up on me. I called the second time and she was an Mexican person who her attitude was terrible I couldn't reach through the fone and laid hands I would have that's just how rattled she made me. The third person I talked to is the same person I've talked to the first few times and she keep hanging up on me and refused to answer the calls. She said and did the same thing. The last person spoken with was the one who I've spoken with a month before April 18th she told me what to do she read the notes and said that the first guy wrote in his notes that he apologized about telling me that the person in question that I was requesting for was not available he thought I mentioned a different name and in that note I told the lady that he was wrong he heard me say the name I said he just insisted by telling me that person was not in the healthcare at all and that they did not have a person by that name or a person with the w name that works there but he put in his notes he apologized to whoever it was that he was telling to or talking to that he thought I meant a different person and I told the lady then that was wrong because of the fact that I tried to explain and tell this person that but that person just played on my mental health as if I was going insane or I was making up names or what I was telling him wasn't true but technically it was true so he apologized to whoever it was that he was talking to but never me and that's the issue and concerns that I have with NHA customer service and representative they got some that are nasty and that does not listen to actually help the customer cause from my Note the customer is always right and I want something done with those people those three in general and they do have everything recorded. And I also was told via text message no via email and through the person in question stating that it was 3 to 4 weeks before I received my check and if I have not receiving it within from April 18th 4 weeks from that date to call back and specifically speak to that person and they'll see about getting me my money I called today and it was nothing but Tor more with different employees I'm explaining to everyone what was the conversation and what was said they told me they couldn't go back and look at no notes like I don't know that every time you call you have to type in notes and you have to type the note saying telling them what's going on the employer they they are doing it purposely on purpose because they can they feel that as if they are entitled to do that and that is not right and not only did they tell me to wait for weeks three to four weeks from April 18th and I have telling me again I have to wait another six to eight weeks this time and this is unacceptable something needs to be done something needs to be said actions needs to be put in place because at this point I had it with this company. I do not want anything from this company I do not want us to certificate or completion I don't want anything but my money. This was a horrible horrible waste of time money and experience.

  

  Business Response

  Date: 05/19/2024

  Thank you for the opportunity to reply to this customer concern.  NHA’s certification exams serve the healthcare industry by certifying individuals who will be in direct contact with patients.  Individuals who wish to sit for an NHA exam must meet eligibility criteria to sit for an NHA exam.  In conversation with this customer’s school, it was uncovered that training eligibility requirements were not met.  NHA attempted to refund the full $160 exam purchase price to the customer’s credit card.  That refund was not successfully processed due to the credit card account being closed.  As a result, NHA has triggered a refund via printed check which will be physically delivered to the address on file for the customer.  Thank you again for the opportunity to respond to this concern.   

  Customer Answer

  Date: 05/19/2024

   
  ********** ********
  
  I am rejecting this response because: I'm my email I was told twice once in email and one on the phone from April 18th please allow 3 to 4 weeks before I receive my full refund now that's what it says in black and white NHA did not do that they are making me wait another 6 to 8 weeks and I'm not in agreeable to that I will give my banking information due to the card I used has expired I was issued another card but again I will give my bank information in order to get my money. I want it tomorrow morning.
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 05/21/2024

  The full refund has already been approved, processed via physical check, and is anticipated to deliver to the customer's address on file by June 1.  Thank you!  

  Customer Answer

  Date: 05/22/2024

  I still want to do a rating on the NHA website.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled to take a proctored exam 5/7/24 at 11 am. Downloaded the invasive software and entered the exam at 11:00. Nothing but issues from the "proctors". My walls are bare, kept being asked to "pan slowly over the walls" and "on the floor, ceiling and under my chair." Proctors kept disconnecting and I had to re-start the process with a different person. Was told to go into a secure enclosed place, I'm at home in my living room. Initial proctor lied and said there were people in the room with me, I'm home alone. Finally called technical support because my camera flipped and wouldn't revert after they wanted to take a look at my water dispenser. Kept getting transferred in technical support and kept having to call back. Run around to reschedule the exam, was told I have to wait 48 hours until my ticket is closed. Names of all 4 proctors unavailable. I'm a college student and have taken many exams online, there is no harassment like this. Since I don't need this certification as I'm already in the field, would like my money refunded.

  

  Business Response

  Date: 05/19/2024

  Thank you for the opportunity to respond to this customer concern.  It appears the test taker had multiple challenges with the third party company NHA contracts with to provide Live Remote Proctoring services to candidates wishing to take an NHA exam remotely.  NHA has shared this test takers concerns directly to our executive contact at that company and have also activated a free retake for this test taker to utilize at their next earliest convenience.  If the test taker encounters more issues, we would be happy to intervene and communicate on their behalf.  O** *** **** *** ** ******* *** **** **** ** *************** ** *************  ***** **** 

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never write reviews or have ever filed a complaint but I feel the need to make people aware. NHA is NOT accepted nationally. I was certified in Florida. We (other CNAs) trained for 4 months at the hospital I am working at and studied. I recently recertified and completed extra CE credits. I have been in health care for about 20 years and was a CNA before I decided to become a CPCT. We were told that this certification is more qualified than the CNA. I am currently transitioning to North Carolina with my family due to my husbands work. I have been offered 6 positions. I have not been able to accept any because the state of NC does not acknowledge this certification at ANY hospital there or the surrounding area. PLEASE if you have a CNA license, don't be senseless and let it expire thinking your CPCT is more qualified and will be accepted at any hospital. This has been extremely discouraging, a HUGE waste of money and has delayed my transfer for my family to be with my husband.

  

  Business Response

  Date: 03/01/2024

  Each state determines which professions need to hold a license and, in many states, CNAs are required to be licensed by the state in order to practice.  Patient care technicians often have the same scope of practice as a CNA but, at this point in time, no state is requiring that CPCT/As need to be licensed.  Employers make their own decisions about whether they need licensed CNAs or unlicensed CPCT/As to fill positions in their institution or office.  That said, NHA is concerned about your dissatisfaction and will refund to you the renewal fee that was paid, $143.20.  Please feel free to reach out to the Operations Manager, ****** ****** ** ************ with any additional questions.
  

  Customer Answer

  Date: 03/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be looking forward to my renewal refund. 
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around August I paid for my Patient Care Certification Exam. I had to reschedule the exam a few times because I have a civic duty as a juror. I am currently on a court case and will be on civic duty for this year (as i was also on civic duty last year). The NHA said they can only accommodate me for an additional 30 days beyond my date because they don't offer refunds. I will still be on jury duty and will not be able to confirm a time. With no refund I am unable to reschedule a more convenient time for myself. And at this time I honestly can not confirm that would be able to take the examination within the allotted time. I was told that I was only able to receive a refund within the first three months, but when I originally asked then I was told that there were no refunds. I do plan to take the exam, but I am unable to right now ONLY because of civic duty.

  

  Business Response

  Date: 01/19/2024

  Hello,

  NHA is able to offer ********* ***** an extension on her Patient Care Certification Exam while she is fulfilling her jury duty.  To ensure the smooth processing of adjustments that need to be made, we will need her cooperation in providing us with the expected end date of your jury duty, as well as any supporting documentation. This will enable us to make the necessary arrangements and update her file accordingly.  She can contact our operations manager directly, Kelley Levin at 913-661-6180 with this information.

  Thank you,

  
  

  Customer Answer

  Date: 01/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I am rejecting this response because: As I explained to ******* (the
  CSR) I will not be able to call Kevin - I asked her to ask the person to
  call or email me and they never did.  I explained to her that  it is
  difficult to reach out to stateside phone numbers on my cell phone.  I
  have been waiting on a phone call from the company for almost two weeks,
  and due to my position, I am unsure when I can reach out due to jury
  duty (I don't know what times I will be available after adjournment, on
  break etc)

  
  I explained to her that I would prefer a refund at this
  time as the cases I am assigned to are Supreme Court cases, which are
  mentally and emotionally taxing and I would prefer to be in a rested
  frame of mind when I attempt test-taking. I would honestly rather
  ensuring that I have the time and space to study, and a proper
  test-taking space - I will not have any of that in surety within this
  year due to civic duty.  Just as with last year, I am unsure of when I
  will be able to comfortably take this test, which is one of the main
  reasons I've had to reschedule multiple times.

  
  I have attached
  the original jury duty list for 2024, which can be found on
  **************************** that information is public, however, I will
  have to ask my bailiff for permission to upload my actual summons as
  that is private information and is a matter of safety for me and other
  jurors. I would simply prefer a refund so that I can take my time and
  prepare for this exam without exerting my mental wellness.  I am still
  looking forward to working with this company and I am excited about the
  opportunity to certify with them, however, I can not give them a
  definite time, as I explained to ********
  
  
  
  Sincerely,
  
  Jennawade Pratt

  

  Business Response

  Date: 01/29/2024

  NHA has withdrawn the CPCT-A application from your account and requested that the credit card you used for payment be refunded in the amount of $160.  Please let us know if you need assistance in the future.

  Customer Answer

  Date: 01/29/2024

  
  Better Business Bureau:
  
  Thank you! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the National Healthcareer Association many times and I know they are busy, but can't they at least answer my calls? I have called thousands of times and not one answer. Not even through email.

  

  Business Response

  Date: 06/26/2023

  We sincerely apologize for this customer's difficulty in reaching a customer service agent in a timely manner for assistance.  In addition to telephone support, NHA offers both chat, and email channels to meet customers in the forum best suited for their needs.  NHA is also actively adding customer service staff to ensure customer needs are quickly met in both the short and long term.  In looking at records in our system, it appears this customer has since received assistance, but if there is anything else we can assist with, please let us know.

  Thank you,

  National Healthcareer Association

  Customer Answer

  Date: 06/26/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ******

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a phlebotomy exam that my boss let me take in her office. They did not like the books, papers, whiteboards, etc. in my bosses office. So they will not let me take the exam & won't refund my money.

  

  Business Response

  Date: 04/18/2023

  Though remotely proctored, certification exams remain highly governed and minimum security requirements are demanded by the accrediting body.  To ensure a seamless seamless remote proctored exam experience, candidate information guides are provided to help the candidate prepare their testing space before their exam.  Candidates must ensure that the testing location is an isolated space and clear of all potentially prohibited items to avoid exams being terminated for security concerns.  Though *** ****** was turned away due to the testing environment not meeting security requirements, NHA has added a new retake file into her account at no cost she may schedule a new test date at her earliest convenience.  Thank you!

  Customer Answer

  Date: 04/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  I do not have a place to take the exam that meets their requirements & would like my money back since I can not take this exam.
  Regards,
  ***** ******

  

  Business Response

  Date: 04/20/2023

  NHA has initiated the customer's requested refund and payment will be returned.  NHA will also keep the free exam retake active in this customers account for the next 6 months.  We understand that the customer currently lacks a testing space free of books, notes, or whiteboard information.  Should that change, the customer is welcome to take advantage of the free exam retake.  NHA also partners with a secure 3rd party exam administrator offering convenient locations across the US.  One of our customer service agents would be happy to help this customer navigate the 3rd party testing center scheduling process if desired.  If there are any further questions, NHA can be reached at ************.  Thank you!

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  ***** ******