ComplaintsforThe Dalmark Group, LLC
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I lived in the ***** ***** **********. I moved out in October 2021. I made sure the place was clean prior to moving out. They have not refunded the deposit. I keep getting the run around and now I can't get a hold of them at all. Even when I live there, they never responded to my maintenance issues. I had rodents in the home. I just want my deposit back.Business response
04/28/2022
Ms. ********* left her unit dirty and damaged. A large sticker was adhered to the refrigerator that had to be removed, one of the bedroom doors had stickers all over it and had to be replaced and the other bedroom door had damage to the door jamb (frame). Attached are Ms. *********** Security Deposit Disposition form outlining all of the damage and cleaning charges. Ms. ********* also left owing a rent balance on her ledger. Also attached are invoices showing the cost of the door jamb replacement, door replacement (there were numerous doors ordered on the attached invoice - Ms. *********** door is one of them), and the cleaning invoice for her unit. After the rent balance, cleaning charges and damage charges were deducted out of Ms. *********** security deposit, she actually still owes the property a balance of $144.50.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.