Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were ordering delivery from a favorite nearby restaurant. Went through the Google maps listing and ordered online through “menufy.” Order said ready in 25 minutes. Said our driver picked our food up, but no delivery. Another driver waiting for 15minutes, so we called the restaurant. They said they were confused what’s going on, and then Menufy called. At this point an hour since we ordered. Obviously the professional thing to do would be to cover the order to accept responsibility for wasted time, and we were also already on the way to pick it up, 1.5 hours after ordering. The supervisor of Menufy said that their policy is that they cannot offer to cover the meal, despite us having to pick up up, and a 2 hour total wait time before we get home with the food was our only option. Supervisor was rude and had no empathy for our experience. Restaurant said this has happened many times with Menufy and I want a credit for the food order, and also their policy to change to accept responsibility for their mistakes so customers aren’t paying the price.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I went to Fayetteville NC for work. on the 26th I placed an order for dinner at **** ***** using Menufy and the food truck or restaurant was not located where the address stated. It was a home depot parking lot with no food places. We tried calling **** ***** but got no answer. We reached out to menufy twice for a refund and they told us to contact the business but the phone number was not an active phone line for the business. Menufy still will not refund us!!! We want our money back!!!

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently used the service, Menufy, to place a pick-up order for a local eatery. There service was advertised on google as preferred by this eatery. Upon payment via credit card and arriving to pickup the food, the manager of the location informed me that he doesn’t recognize Menufy and that it isn’t affiliated with his location despite it stating so on google. Shortly after, I received a fraudulent charge on my credit card from abroad which was flagged by my credit card company.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is directed towards ******** ******* and Menufy. On 11/24/23, I placed a food order from **** **** ****** **** via their website service called Menufy. The transaction was confirmed & funds were debited from my **** gift card. I went to pickup food & the restaurant was closed on 11/24/23 so I never received the food. Why was the transaction confirmed when the restaurant was closed? Next day, when I called the restaurant for a refund, they advised me that I need to contact Menufy to request a refund as the funds did not clear. Menufy stated that they will post a refund to my gift card. Weeks later, still no refund. I called Menufy again to escalate my case. On 12/24/23, Menufy sent an email to me stating that they were unable to post the refund a gift card & that I need to file a dispute through ****. I filed a dispute with ****. **** response was that I need to seek refund from the restaurant/Menufy on my own. Menufy should have offered a refund in another form of payment. **** should have fought for me as I had a choice to purchase any gift, but I choose **** because I thought **** would have more protection than another brand name card. I guess I was wrong. No help from **** or Menufy or the restaurant and still no refund.

  Business Response

  Date: 01/25/2024

  Dear ******
  
  We understand your frustration and apologize for the inconvenience caused by this order placement issue. We appreciate you bringing this to our attention.
  While Menufy can't control the restaurant's operating hours, we acknowledge that the transaction shouldn't have been confirmed if the restaurant was closed. We attempted to issue a refund to your ******** ******* gift card, but unfortunately, technical limitations within the Clover payment system prevented it. We sincerely apologize for this additional setback.
  
  As you've already contacted ******** ******* and they referred you back to Menufy, we'd like to offer the following solutions:
  1. Bank Dispute: While not our preferred solution, a bank dispute remains an option to ensure you receive a refund. We understand your disappointment with ******** *******'s response, and disputing the charge directly with your bank can help get your money back quickly.
  **2. Restaurant ** We recommend contacting **** **** ****** **** directly to see if they've made any progress with their Clover system or have an alternate refund method available.
  3. Menufy Store Credit (Optional): While we discourage store credit due to its limited scope, we understand that you may want to return to this restaurant. If so, we can reach out to **** **** ****** **** and inquire about offering you store credit in exchange for withdrawing the bank dispute.

  Please let us know which solution works best for you!
  
  We truly appreciate your patience and understanding as we work to resolve this issue. Please don't hesitate to contact us at ****************** or ***** ******** if you have any further questions or need additional assistance.
  
  The Menufy Team

  Business Response

  Date: 02/06/2024

  Hello ******
  
  Thank you for your continued patience in resolving this issue. We understand your frustration and regret that the previously offered solutions haven't been ideal.
  
  However, it's important to clarify that Menufy operates solely as a platform provider for online ordering services to restaurants. In this case, the restaurant uses a 3rd party platform to process payments. Menufy does not hold any funds from your orders. The restaurant you placed your order with receives 100% of the sale amount directly.

  Therefore, unfortunately, Menufy doesn't have the authority to issue refunds on their behalf. The restaurant in question must approve and issue your refund request.

  We understand this might not be the answer you were hoping for. To assist further, we can help you contact the restaurant directly to reiterate your request for a refund. 
  
  We truly appreciate your understanding and apologize for any inconvenience caused by this situation.
  
  Sincerely,
  The Menufy Team

  Customer Answer

  Date: 02/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday August 10th, 2023 I ordered food for myself and a co-worker from a restaurant called ******* ** ********* **. I ordered through their website, but it was run through Menufy. It gave me a pickup time, but when I got there the restaurant was closed. I called Menufy and was told they have no way of knowing if a restaurant is open or not. I asked for a refund of my money, and they stated they have not been able to reach the restaurant and therefore will not refund my money. They cannot reach the restaurant, because the restaurant is closed. Menufy is stealing my money.

  Business Response

  Date: 09/07/2023

  Hello, thank you for reaching out about your ordering concern. Firstly, we apologize on behalf of the restaurant for any frustration related to your order. Rest assured, you have received a full refund on the same day of your order that occurred on August 10th, 2023. We have included a screenshot of the refund process.  
  For further background, Menufy does not keep a percentage of online menu sales and these funds go directly to our restaurant partners. Also, our restaurant partners are responsible for setting their menu prices and hours of operation for online ordering. Unfortunately, the restaurant in question seems to have forgotten to adjust their hours, this explains why they were closed upon your arrive. We again apologize for this inconvenience but hope that you continue to support local businesses. 

  Customer Answer

  Date: 09/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  I am rejecting this response because their business model resulted in the loss/theft of my money.
  
  Regards,
  ********* *****

  Business Response

  Date: 09/11/2023

  Hello,
  
  We again apologize for the frustration and inconvenience you experienced during your online order. Our business model gives financial control to our restaurant partners, Menufy's only role is to provide an online ordering platform at the request of our partners. However, our team does assist in facilitating refunds on behalf of our clients, as long as they give approval. 
  
  In the case of your order, our records show that a refund was issued to you on August 10th, 2023. Can you confirm whether or not you received this refund?
  
  We want to do all we can to help resolve this mishap, but we are limited in the actions we can take being that we have already refunded your order. If for some reason you have not received a reimbursement, we suggest contacting your financial institution as soon as possible. 
  
  Please reach out to our support team ([email protected]) if you have questions about our partnership with restaurants or if you need guidance on next steps.

  Regards,
  
  The Menufy Team

   

  
  

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/23 we placed an online order through Menufy for bagel from the Atlantic Bagel Company. The bagel company called to say they didn't have the items we ordered. Our order was canceled. Menufy never refunded the money. I have called 4 separate occasions. Menufy claims they issued refund. We did not receive it.

  Business Response

  Date: 06/13/2023

  Hello *******
  
  We apologize for the inconvenience you experienced after placing an online order from Atlantic Bagel Company. For context, Menufy facilitates online ordering for our restaurant partners but not the preparation or inventory management for the order.  
  
  We were only able to find one order associated with your name and/or email. So please send the order numbers associated with any outstanding refunds.
  
  Regarding your recent order, the restaurant stated that they did not have the item you ordered. Upon pick up, the restaurant refunded the order in full. Our records show that the Menufy support team communicated this assurance during your initial call. We then spoke with the restaurant about the situation and confirmed the refund would be processed and back to your account within 3 business days. 
  
  On June 3rd, we received another call from you stating that the refund had yet to be received, and our support team recommended that you contact your bank for the status. We included a refund confirmation receipt showing your full refund.
  
  Sometimes refunds can take up to 10 business days to process fully. At this point, we recommend checking your account statement or contacting your bank for further confirmation.
  
  We are sorry for the frustration surrounding the missing items. Please call or email our support team if you have further inquiries, [email protected] or ***** *********
  
  The ****** ****
  
  

  Customer Answer

  Date: 06/13/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because:
  I never received an email with refund confirmation. I stated this 2xs in my telephone calls. My email is *********************

  Its been 3 weeks since my request for a refund. I check my bank account daily. There's no refund 

  Regards,
  
  ****** ******

  Business Response

  Date: 06/16/2023

  We are so sorry for the frustration and any confusion caused by the refund process.
  
  For context, we first received your call on May 28th requesting a refund. After a few communications between the involved parties, our support team issued a full refund and sent a confirmation to the email on file for the order ([email protected]). We are not sure why you did not receive the confirmation email, as far as we can see on our end, it was sent May 30th at 9:55am CT. We attached an image of the email confirmation for your reference.
  
  We also see that you called in again on June 3rd, 2023, to check the status of your refund. It was then our support team advised contacting your financial institution. Once we issue a refund, we, unfortunately, cannot track its status as it moves through the refund process. We understand that this is frustrating, and we want to be able to do more to determine the hold-up for the reimbursement. Rest assured, our team successfully refunded your account on May 30th.
  
  We are regrettably at a standstill, and we recommend contacting your bank since we are limited in our ability to assist further. However, our support team is ready to take your call or correspondence at anytime.
  
  We sincerely apologize on behalf of the restaurant and for the delay in your reimbursement.

  Customer Answer

  Date: 06/17/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend went to place an online order through a company called **** *****, who has a contract with Menufy to provide that service. Our order of roughly $60 was placed, and our credit card information was entered on Menufy's service. When we went to pick up, the location is permanently closed. After 3 days, we have not received a refund, and when calling menufy, they say we can either file a dispute with our bank, or wait for them to contact the restaurant owner (who is out of business) to approve our return. They then state we are unable to do anything for at least another 3 days, in which we have to call back in, and go through even more processes, when they are the ones who are holding and collecting the funds. I spoke with ***** who was a supervisor and they made sure to make me feel small for requesting a refund, and refuse to provide next steps upon not being able to contact the restaurant owner. I would like our refund. I am hoping a contact from BBB will help with that.

  Customer Answer

  Date: 03/31/2023

  Hello, thank you for your assistance.
  
  Our issue has been resolved.
  
  Thank you for your help!
  

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED FOOD ONLIE FROM SNAPPERS FISH AND CHICKEN AND PAID FOR IT ONLINE. WAT I PAID FOR, THEY TOLD METHEY DID NOT HAVE IT, SO I HAD TO ORDER SOMETHING ELSE. I ORDERED THE CHICKEN WINGS WITH HONEY MUSTARD AND FRIES. I DID NOT GET THE HONEY MUSTARD AND THE CHICKEN TASTED SUR AND SPOILED. I CONTACTED THE ONLINE ORDERING COMPANY (MENUFY AND SNAPPERS), NO RESOLUTION. I WANT A REFUND OR ANOTHER ORDER

  Business Response

  Date: 02/16/2023

  Hello,
  
  We are sorry that you were disappointed in your recent carryout order. We could not find any orders associated with the email address, phone number, or name from this complaint. However, we located a communication that you sent to our support team.  We've attached a pdf of the receipt to confirm that this is the order in question since the customer name and items ordered do not match your description.After your support communication, our team immediately contacted the restaurant in question. The manager was confident they had not received any customer calls regarding this order. They were also shocked to learn that there was a complaint about their food. The manager was sincere that every meal prepared upheld their quality standards and denied refunding this particular order.As dictated in our partnership with restaurants, the decision to refund is the restaurant’s prerogative. Because the management did not approve a refund, we must uphold their decision. Our recommendation would be to contact the restaurant directly to discuss the matter. We hope you continue to support your community by ordering from local restaurants.
  Thanks,
  The Menufy Team
  

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:I CALLED THE RESTAURANT 2 TIMES AND SPOKE TO A MANAGER, I ALS CALLED MENUFY.  I ALSO SUBMITTED MY RECEIPT.  SINCE NO ONE WANTS T COMPLY, I WILL FILE WITH THE ATTORNEY GENERAL AND FILE CIVIL LAWSUIT
  Regards,
  ****** ******

  Business Response

  Date: 02/17/2023

  We want to ensure every customer has a smooth and secure online ordering experience. We also made a promise our restaurant partners that they are in full control of their online ordering transactions. They decide menu items and prices, as well as whether to refund a customer or not. Because it is their money, it is our policy to uphold reimbursement decisions made by the restaurant.
  In this case, the restaurant management declined to refund this order. They assured us that the food was prepared up to their standards and insisted they have yet to receive a call about this order. For reference, we attached the phone call between our support team and the restaurant management.
  While we did receive email communication from someone associated with this order, we could not find any record of an inbound customer call.
  We do not intend to cause frustration, but without the authorization of the restaurant, Menufy is unable to refund any order. 
  We feel that we, regrettably, are at a standstill and can only recommend contacting the restaurant directly for further assistance with this issue.

  Customer Answer

  Date: 02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: 19412051
  I am rejecting this response because:  FOOD WAS SPOILED AND I TOLD MENUFY AND THE RESTAURANT , MO RESOLUTION 
  Regards,
  ****** ******

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery order placed for Dickey's BBQ Pit on 2/3. The order was marked delivered but was not received. Contacted Menufy through email and was informed by ********* * " We will initiate the refund process by reaching out to the restaurant to authorize your refund request." The next day, I did not receive a response so I emailed again. ****** * responded in bold letters stating Menufy is not permitted to refund individuals without explicit consent from the restaurant and this position will not change, regardless of subsequent follow-ups. I called the restaurant and spoke with General Manager named ****. He informed me that no one from Menufy contacted him and they do not use this company anymore. He also said he would have no issue approving a refund. On 2/4 I called Menufy and the agent said she would call the store and speak with him and follow up via email. I never heard from anyone. On 2/5 I called Menufy phone support 7 times and they were purposely screening my calls answering and hanging up immediately. I called from another phone number and obtained an agent "*****." I explained the issue and she asked for the phone number. I gave it to her and she argued stating she could not find the order and then hung up the phone Prior to that she mentioned something about when a customer complains too much and asks for a refund they will not provide one. I have disputed the charge with ****** as Menufy suggested, but this does not solve the issue of call avoidance, rude behavior, and failure to honor my request for a supervisor. It is important for BBB to be aware of how this company is acting and the antics occurring. My money is being held hostage despite the restaurant having no objections to the refund.

  Business Response

  Date: 02/06/2023

  We thank you for your feedback about your experience with our support team.
  For context, we've noticed that every order associated with this address in the past 6 months has requested a refund. Each time a different name, email, and phone number is used to place the order, while reusing the same address. In our 15 years of online ordering experience, this is highly unusual for a residential, single-family property.
  However, in the past, we fulfilled all refund requests based on your word from July to September 2022 without question.
  Menufy's services can only operate with collaboration and participation by the restaurant owner. We can only host online ordering for a restaurant with its approval and support. Because you were able to place an order online, it proves that the restaurant is knowingly working with our company. 
  On this occasion, we believe a refund is not merited for this food order based on our history of refund requests involving the same restaurant and this same address. We have attached screenshots of internal notes describing this address's previous activity, the suspicious nature of the requests, and proof of our partner DoorDash fulfilling the delivery. 
  If you feel our assessment needs to be corrected, then your payment service should be able to determine the validity of your request through the chargeback process.
  Thanks,
  The Menufy Team

  Customer Answer

  Date: 02/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: I appreciate the quick response to this complaint. I have reviewed the screenshots provided and the company's explanation for refusing to refund the order. However, I have no history with this company and just moved to this rental property in December. Perhaps the previous renters were "fraud." The bigger issue here is the company stated the only reason they are not able to refund the order is because the restaurant did not approve it. As explained, I contacted the GM at Dickey's BBQ and was clearly told he would have no objections to refunding the order. If Menufy essentially acts as a "broker" and passes the convenience fee to the customer, what is the issue with refunding it? I found out about Menufy because it was featured in the app store when I was searching to get food delivered. Had I known it would be this much of a hassle, I would've ordered through DoorDash directly. Should Menufy wish to reconsider this and refund my order, I would be happy to cancel my dispute and ensure I never, ever, order from this corrupt company again.

  Regards,
  ***** *****

  Business Response

  Date: 02/07/2023

  Thank you for reviewing our response. Every order is important to keeping our restaurant partners operational. This is why the Menufy team always requires official approval from our partners before issuing a refund. You stated that you spoke to an employee at the restaurant in question regarding your order. However, the person you mentioned differs from the official contact responsible for approving refunds.
  We did receive a notification that someone associated with your order has filed a chargeback claim via the payment platform (******). Rest assured, our team has already responded and is cooperating with this chargeback case. (Attached are documents that show our cooperation with the chargeback process as well as proof of delivery)
  Once a chargeback claim is initiated, we are required to let the financial experts resolve the matter. This means that further action is contingent on the resolution of this case. 
  In the meantime, the associated financial institution should be able to answer questions about your order's chargeback claim.
  Thank you for understanding that adhering to the chargeback process ensures that our restaurant partners are safeguarded in the digital space of online ordering.

  The Menufy Team

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an error message when I placed my order, however it came out of my account twice for more than the order price. I called menufy customer service and was on hold for over an hour when their wait time was only 8 minutes… I left a voicemail and my call has not been returned, I didn’t get any food and I’m missing over $40 from my bank account.

  Business Response

  Date: 09/02/2022

  Hello, ******, thank you for alerting us to this billing issue. It can be very frustrating to order food and experience this kind of disruption. 
  
  We were unable to locate the order you placed through ***** *****, but we noticed that our support team was able to contact you this afternoon to explain the situation.
  As our support team mentioned earlier, our payment processing company experienced technical issues for a short time today. The delay in contacting our team was a result of the high volume of inquiries we received during this outage.

  
  However, this outage means you were not charged for your order, and rest assured, the pending charges you see on your account will likely drop off in the next 24 hours. 

  
  We ask that you review your account and immediately alert our support team at ****************** ** ************ *f the charges do not drop in the next couple of days. We sincerely apologize for the inconvenience and are monitoring the situation. 

   

  Thank you,
  
  The Menufy Marketing Team