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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 5, 2014 Got a roof installed, the chimney needed some parts they didn't have. On June 20 came out to finish the chimney and that night the chimney made a loud banging noise. Every since June 20 - July4 it has been raining through the front of my fireplace from the chimney. My floor was soaked and the mesh screen on the fireplace started to rust. They sent someone out to repaired the chimney and took pictures however at that time the only problem was the soaked floor and carpet padding. After repairing the chimney that very night the banging started again because we had a rain storm and it came apart again and rain coming in my house via the fireplace. I was told ***** would come out and bring fans to dry the carpet and padding, although I have been using towels and redrying them in my dyer and using a small space heater to dry the carpet. Now the ceramic tile has cracked and pulled up from the front of the fireplaced. Took a picture of all this and text it to *** ****** who is the manager of the roofing job. He informed me on several occasions someone will be out. No one has came or even called me. I sent a 3 page letter to the owner and I have yet to hear from him. This was an insurance claim so they have been paid in full plus my deductible at signing. I need the Certification of Completion that I could not sign because of the repairs that need to be addressed plus the form they sent I could not sign it anyway. The hope is that I will get tired of calling and just forget about it. My insurance company holds 1 last check Depreciation payment I can't get until I'm completely satisfied with this job and I'm not. I got 1 call back from Ian last week, but no one comes or follows up what the problem is why their are not coming. Thank you for your assistance with this problem.Customer response
08/02/2024
******** The Nextgen Restoration inc. came out on Monday July 29 and repaired all the damages from the fireplace water. He did a good job and I am satisfied with the repair, all is well thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.