ComplaintsforTalk of the Town Grill and Bar
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an online order through the company website at talk of the town. I did not recieve my order and they took my money out of my account still when i called to correct the problem i was treated rudely and with hostility. I would like this problem resolved immediately.Business response
12/15/2022
ID# ******** In regards to this incident, when this guest called I immediately refunded her the full amount of the entire check. On top of refunding her the full amount we offered her a gift card as well she an option for her to come back in and we would re make the order. The only thing that was not refunded was the 1.50 cent tip she left. because our system doesn't allow us to override gratuity set by guest. However that is why we offered any of the above solutions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.