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Business ProfileforEmpire Dynasty Travel LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning issues related to the 2018 Essence Festival in New Orleans. The most frequently-cited complaints were:
1. Being unable to talk to Kim Crowder-Reed (owner) in New Orleans and not getting replies to their calls and e-mails.
2. Being separated from other members in their groups at the hotel and at the concert.
3. Disorganization during check-in, registration, and concert ticket pick-up, forcing customers to wait in lines for hours, causing them to miss events they had paid to attend.
4. Not being told concert seats would be in the Superdome's upper deck or being told their seats would be closer to the stage.
5. Not having hotel reservations though they had paid for their rooms in advance.
6. Paying for events that were free and open to the public.
7. Too few Empire staff on-hand to handle the customers.
The BBB forwarded each of the 63 complaints it received to the business and the business responded to each one. In addition, the business also responded to the BBB's request for a written response that outlined the steps it would take to prevent similar complaints in the future. Specifically, the business indicated it would limit the number of clients booked for events, hire additional staff to accommodate large numbers of clients, and only do business with travel agencies it has vetted. The business proposed changes that would prevent some of the complaints from recurring, but it did not propose changes that would prevent all of the complaints from recurring.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 5251 W 116th Pl, Leawood, KS 66211-7820
- BBB File Opened:
- 10/4/2016
- Years in Business:
- 8
- Business Started:
- 1/17/2016
- Business Incorporated:
- 7/29/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Ki'Michelle Crowder-Reed, Administrator
- Contact Information
Principal
- Ms. Ki'Michelle Crowder-Reed, Administrator
Customer Contact
- Ms. Ki'Michelle Crowder-Reed, Administrator
- Additional Contact Information
Fax Numbers
- (816) 796-6935Primary Fax
- (816) 796-6935
Customer Complaints
0 Customer Complaints
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