ComplaintsforSomething Different Media Group

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had one picture of my father scanned by an employee/salesman of SomethingDifferent.com. at the Westport office. I paid in person first then waited for him to complete the picture. I have prior work experience with **** ** ******* in magazine production. So, when I saw the first colored picture I was shocked the employee’s common sense did not tell him to first research online the correct color of the Army uniform. The employee was obviously, suddenly in a hurry. Luckily, despite being tired, I caught that error and had the employee fix it. Unfortunately, What I didnt see was the discoloration of part of the uniform until I got home to my computer. The uniform looks like the early colorization of black and white movies, which was bad. When I complained, in summary, I was told by the employee that it would cost more to fix that. SECOND problem is, the original scan of my dad’s photo in black and white includes the electronic mark the Employee made to start the eye-fixing process. I have yet to receive that photo without that mark. THIRD problem that I caught once at home on my computer, which again would have been avoided if that Employee’s common sense was in gear. The problem was, The employee had scanned the original black and white but let the computer give my dad blueish eyes. Which made my dad look possessed. The employee fixed that problem. But again, I am still waiting for the original photo With Brown eyes.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I responded to an advertisement in the newspaper about converting my old recordings and VHS tapes to CDs. My tapes are very old, I cannot access them and don't even know exactly what the content is years later. Their content is historical for my husband and me, and invaluable, nevertheless. After talking with Something Different's personnel, in July or Aug. of 2021 I dropped off my materials (the location in KS *** ***** ******) and paid a deposit by credit card. On 09/17/21, out of the blue I received a telephone call that my credit card had not worked -- by that time I had, in fact, changed credit cards (I thought they had already run the card). So, I provided the new credit card. Never heard anything after that. Due to the length of time advertised for the "no rush" order, I waited for the holidays to come and go. Finally, on 01/18/22 I phoned and spoke to *******. She promised to look into it and phone me. She did not. I phoned her on 01/25/22. After a lengthy delay, for the first time, she advised me that due to the length of my recordings, if I wanted the "overage" it would cost $30 additional (bait and switch). Reluctantly, and after protest, I agreed to pay the extra $. I then asked when I could pick up my CDs. After another lengthy delay, she stated they would be done 02/25/22. I told her that amount of additional delay was totally unacceptable, and I wanted my CDs within a week. Another lengthy delay, and then ******* told me "they would do their best." Supposedly, they will phone me when the job is finished and it has been invoiced. I don't think they have even started it yet! She also told me one of the tapes had a mechanical issue and if I wanted them to work on it that would cost more (another bait and switch); and I told her to just skip that one. These are sharp and unscrupulous business practices. They have my precious info and all the leverage. The delay is ridiculous and the customer service is nonexistent.

  Customer response

  02/09/2022

  Please be advised that last week I spoke with ***** ******, the owner of Something Different.  He agreed to waive all overage fees and honor the original price stated in my contract.  Therefore, this Complaint has been resolved to my satisfaction, and I am hereby formally withdrawing it.  Let me know if you have any questions.
  
   
  
  Sincerely,
  
  ***** ** ****** *******  ************************* ********  **** ** **** **** ** ** ***** ******  ************ 

  Business response

  02/16/2022

  We received a letter with a complaint with an assigned ID of ******** for the client: Customer Informa-
  tion:
  
  ***** ****** ******* **** ****** *********** ***** ** ***** ********* ****** ***** ******** ******* **************************
  Before we received your letter we contacted the client and made arrangements to satisfy her issues.
  She agreed to remove her complaint with you.
  She sent us a copy of the letter she sent to you. She said in the letter to you that she was rescinding her
  complaint to the BBB.
  I can provide you copies of that letter if necessary.
  Her job is complete and she is satisfied.
  Please let me know if you require anything further.

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