Customer ReviewsforRally House

Today is August 6, 2024. On 12/11/23, I ordered a Michigan Wolverines sweatshirt for my grandson for Christmas. It was scheduled to arrive within 7 business days. It did not arrive. I called multiple times in January and then later in March. Each time there seemed to be some reason the shirt did not arrive. The first few calls I made were either not answered or I was rudely told to send an email to customer service. After several more calls, I finally was told that the shirt would come directly to from the manufacturer with in 7 days. Guess what......no shirt. They told me at that time that the shirt would be sent as soon as they had one. It seemed that each time the representatives acted as if I was bothering them and that they had no interest in helping to resolve the problem. I feel like they told me what I wanted to hear in order to get me off the phone. As of today, there is no resolution to this, I spent $83.63 for a nonexistent sweatshirt. I will never purchase anything else from them again.....ever!

Ordered a product from their web page. They delivered the wrong product.Called their customer service to correct the issue... they sent the wrong product a second time.They refused to initiate a refund until they received the wrong products back.Forced me to call my bank for a charge back.... never shop here.

Got Christmas gift. Had to return. Got store credit. No problem. BUT THEN....Couldn't find anything I wanted in the store.SO I tried to use credit online THREE times. All THREE times unsuccessful. I've NEVER had so much trouble trying to order something online. Guess I'll have to go to a store. ?? Where everybody stands around talking or doing nothing because they don't know how to do anything else.

No order confirmation and 3 times I have pending transactions on my account. They can’t fix it, just they will fall off is what I’m told. That’s crap! And the customer service is awful. And extremely rude!!! Do not suggest using them if you can help it

Scam alert!!! Buyers beware!The significant others of my boyfriends family ordered a cute floral Guardians baseball hat for the grandma as a thank you gift for hosting us for the family reunion. We even upgraded to expedited shipping so it would arrive before we went home (in other states). Instead of the cute hat, we got a Large mens shirt that was dull and cheap looking. We were all so disappointed on the mix up!Customer service took 3 days to respond and their response was unprofessional and unhelpful. I explained the situation and was asked for proof. When I sent over the pictures, they sent a return label. However, I reiterated that I dont have access to the item because it was delivered to another state as a gift. I, again, reminded them that they are elderly and could neither use the internet nor access a printer. Then, they suggested the recipient drive to the store to return it. I told them that would be impossible because they live 3+ hours away to the closest store and are disabled. I closed with, are there any other options? The agent became short with me and said most companies ask you to return for a refund. I reminded them that they sent the wrong item and that I dont have access to it. I requested a supervisor and was given a short response that blew me off. I am frustrated that I paid $50+ for expedited shipping AND for an item that never arrived. I was disappointed that customer service couldnt accommodate a more reasonable remedy to this situation. I would have been happy with a partial refund to cover the expedited shipping. Whats worse, they were unprofessional and rude. A simple professional response would have also been sufficient.

I ordered and paid expedited shipping and got a confirmation. Next email says they are out of the 1/2 of my order that is on sale but the full priced items have shipped. Great. I don't need 1/2 of my order, I need all of it. So now I have 1/2 of an order coming and I have to deal with a return. So thanks for the chore Rally House, you ****.

Save your money, selling products that they do not have. Scam