ComplaintsforLingerie Diva, Inc.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have not gotten a refund after the company made an error in the shipping address. As they acknowledged below, they have successfully sent me packages to this address before, so there was no error on my part. They refused to refund the money until the package was returned to them by the postal service but this has been drawn out for months now. On Friday, June 24, 2022 at 02:04:29 PM EDT, ******* **** wrote: Hi, Thank you for your response. I don't think I should have to wait any longer for a refund on my package, which to all appearances your company mislabeled, given that you have successfully shipped product to me at this same address in the past. Please forward this to your supervisor as I do wish to continue to be a customer of Lingerie Diva. Thank you. Best regards, *******  On Monday, May 16, 2022 at 03:57:02 PM EDT, Lingerie Diva wrote: Hello, My apologies but the package has not been received back as of yet. Based on the tracking details, the reason for return through the ** ****** ******* was due to "insufficient address". You provided an alternate address upon receipt of the original package back to our facility. I will gladly make a notation for a refund if that is preferred. Thank you Tracking Number: ************************** Your item was returned to the sender on March 4, 2022 at 8:53 am in ********** ** ***** because of an incomplete address. **** Tracking Plus® Available Status Insufficient Address March 4, 2022 at 8:53 am ********** ** ***** From: ****** Sent: Saturday, May 14, 2022 5:01:47 AM To: Lingerie Diva Subject: Re: Order ******** confirmed I don’t think I received a response to my inquiry to have my order canceled. As you may recall my order had been failed to be delivered even though my mailing address was identical to that used for prior shipments from you. Thank you Best regards, ******* **** 

  Business response

  08/03/2022

  Hello,

   

  We have been in contact with the customer regarding his purchase. The address that he provided when the purchase was submitted online matches what we have on file but the package is/was being returned due to "incomplete address". This was scanned as such through the US Postal Service. We have no control over how or why packages are being returned. The customer stated that the address was correct and we have not yet received the purchase back from the carrier. I have contacted the carrier on multiple occasions without results. The same response was given to me repeatedly "the package is being returned due to "incomplete address"". I have informed the customer that we will gladly reship to the alternate address he provided or a refund upon receipt back to our facility. 

   

  Thank you 

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