Business ProfileforKansas City Roofing and Sheetmetal Inc.

- Work to repair a leaking roof was performed on May 10/11, 2022 - Rather than providing 3 options, as was originally suggested, only 1 option was provided - The primary feature of the repair was what the company referred to as a "cricket system", which was intended to divert water from pooling on the roof above our garage; additional work was to repair and patch seams and seal around the base of an AC unit - Total cost in the proposal was $6,303.28 - The job was completed in approximately one business day by a roofing technician and a helper (though the helper left early with illness); limited materials were used - Upon inspection, I was extremely disappointed with the level and quality of work relative to the cost, but was willing to overlook it if the repair solved my issue - Within a few days, following a rain storm, I noticed significant pooling remained where the cricket had just diverted water to other areas of the roof, rather than toward two drainage spouts, as it was intended to do - The owner came out, provided me a letter from the materials manufacturer stating that it would hold up to pooling water up to 48 hours and offered a $250 discount if I would pay the remaining invoice balance (50% was paid up front prior to work beginning); I did - On November 15, 2022, I noticed new damage in our garage, with water leaking through two new holes directly below where the water began pooling following the installation of the cricket system - In addition, I discovered that the base of the AC platform had never been sealed per the original scope of work, potentially allowing water to continue leaking from there - The owner offered to attempt to fix under warranty, but I declined given my prior experience with this company and under the advice of another contractor that the original proposal would have never been an effective solution - I asked for a full refund, given that this will be a full loss for me, but was only offered a $3,000 discount