Business ProfileforDynamic Decksteriors

Contracted with Dynamic Decksteriors in 2022 for deck work. At time of the construction, the city building inspector satisfactorily passed the eight 36" piers required. A sprinkler line was cut while digging the hole for one of the piers. While winterizing the sprinkler system last fall, water was being forced out of a small hole at the base of that pier. I found it was a short pier. The water has eroded a small cavern under that pier resulting in very little ground remaining to support the short pier. Erosion isn't covered by homeowner's insurance. The intent of this complaint against Dynamic Decksteriors is to have them resolve the above issues: 1. Fix & reroute the sprinkler line. 2. Remove defective pier. 3. Replace with code compliant pier. 4. Due to insurance implications and with 12.5% of the total number of piers (one out of 8) being substandard, I'm going to need the contractor to prove to me that the remaining piers are 36" deep per code. Problem Timeline: 2022 - MAR 2024: Enjoyed deck/ 16 MAR 2024: Emailed initial problem notification to contractor/ 21 MAR 2024: No response from contractor (NRFC). Sent follow up inquiry/ 22 MAR 2024: Contractor responded with a statement that he needs to inspect problem/ 22 MAR 2024: Asked when he had in mind for an onsite visit. Suggested 29 MAR 2024 if convenient NRFC/ 26 MAR 2024: Asked again when he had in mind for onsite visit. NRFC/ 28 MAR 2024: Followed up again re his inspection plans. NRFC/ 4 APR 2024 16:43: Called office. Voicemail stated to email all questions/concerns to ****************************** Their mailbox is full/ 5 APR 2024 09:02: Called the office. NFRC/ The ineffectiveness of other contact options is resulting in the filing of this complaint. Supporting Docs: Full email chain available upon request. *** ********* **** ** ** ** ****** ***** ********** ******** *** * ***** ** *** **** ** ********* ***************************************************************************************