Business ProfileforEncompass Medical Group

My labs for my physical for 2021 have not been paid due to incorrect code. I know the codes are incorrect because my insurance told me they are incorrect. I've called Encompass numerous times about this issue. My insurance also tried to speak with them and they would not speak to my insurance. The labs were done by ***** ********** I've explained the situation to them and my account is on hold account number is *****************. I thought it would be taken care of due to this also happened in 2020 but they corrected it. They constantly tell me it will be fixed but it never is. They also never call back. Called billing ************ says I'm number 1 in que but no one answers phone I left msg no one called back this was on 2-26-2023. Called office explained situation again was told nurse would call back no one called back this was 2-17-2023. Per insurance this is an easy fix they just need to refile claim with the corrected codes. I will add my physical was done on Oct 19 2021 but my labs were done Sept 17 2021 my physical for 2020 same way labs and actual physical done on separate days. Both times incorrect codes for labs. This year 2023 my physical was done labs were done on same day which is the way I have always had my physical done my whole life. Not sure why Encompass is not calling back and why they are not correcting this error.