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ORORO Heated Apparel has 1 locations, listed below.

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    Business ProfileforORORO Heated Apparel

    Online Shopping

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8021 Flint St, Lenexa, KS 66214
    BBB File Opened:
    12/15/2023
    Business Management
    • Owner/ Manager, Owner
    Contact Information

    Principal

    • Owner/ Manager, Owner

    Customer Contact

    • Owner/ Manager, Owner

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I was shopping on the companies site last weekend of Jan12. They advertised an item clearly stated on sale 52.49 on site for a winter sale, went to purchase and the price reverted to a higher price. I emailed the company girl keira got back to me and proceeded to argue via email for 4 days about what the price shown on the site was. I sent a picture from site. I asked please have manager call me. I got no call so I called and left vm at the company, someone called me 1/18 mgr(******* who also proceeded to argue with me and was rude and competitive yet agreed with me on the price on the site. Then hung up on me. I then contacted the FB site to let them know this. Nicole called me back 30 mins later to say she did not hang up and cox knows this is a problem. Or if the call dropped why wait 30 mins to call back to hang up on me again after I said I already complained to a higher up about her competitive attitude, I find it hard to believe A CEO knows their management has competitive managers, I wanted to purchase something because I have a chronic illness and got a week of rude and argumentative CS and MGR. They need to update their site to reflect the correct prices, it is a bait and switch of false advertising. They need to honor the price online. Have a customer service class on how to deal with customers! I have never dealt with such rude and competitive management as this ******! As follows below this was copied from their website clearly stating the Vest is 52.49 no where on this main page does it say the price is without the battery, so update it and stop your bait and switch. And be clear and precise. BUT yet ****** tells me she has 5 extra batteries, great for you but I don't have your items. And you are not the customer. Unisex Adjustable Heated Vest Current price: from $69 (5)reviews Now $52.49 - Winter Sale
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    Customer Reviews

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    Local BBB

    BBB of Midwest Plains

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