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ComplaintsforAd Astra Realty
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I recently paid an application fee to rent a home they had listed as I am relocating to the area for a new job. The fee is non refundable, and they state as such, but they also say they will give a response within 3-7 business days, when in fact they took my I information and money and stopped communicating with me altogether. Nothing regarding acceptance or denial of the application, in the event of denial they say you have 30 days to apply for another listed property, but you can’t do this without paying more until you me initial application is declined. I feel like this is questionable practice to more or less ghost a paying customer. I’ve attempted to reach a leasing agent by phone and email, and have received no response. They have a gatekeeper that can provide little to no information, and they just send you to voicemail when you ask for an agent.Initial Complaint
11/20/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am on a housing voucher for people with disabilities through the Missouri department of mental and physical health and they refuse to take this voucher and so they are violating the federal's disability act and fair housing actInitial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im currently 3 days without heat at my residence for the second time in a month. The first time was because they neglected to repair multiple carbon monoxide leaks for months. This negligent business will assign contractors to a repair and then not approve any repairs indefinitely while their tenants suffer and pay for it. They need to be shut down and potentially jailed for their negligence.Initial Complaint
07/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife and I put a request to vacate on May 16th and our lease was set to terminate on June 30th. In the phone call with Ad Astra Realty the next day, I was told that we would have our security deposit returned within 30 days from the termination of the lease. We ended up moving out of the home on June 22nd. On Monday, July 25th, myself and my wife contacted ***** ****** to inquire about the status of our security deposit. She told us that she was unaware of the status as it had yet to be processed. We called again and emailed her on Friday, July 29th to remind her that our deposit had yet to be returned and was due to us by today, July 30th. She answered that she was in the middle of processing it. I logged into the Ad Astra Realty tenant portal to see if there was any information there and surprisingly found that there was a $250 charge and an inspection report dated June 22nd, which coincides with the day that we moved out. It was not itemized and nothing in the inspection went beyond normal wear and tear or things that existed when we moved into the property about 3 years ago. After carefully reading our lease and the Kansas law, we found that they are violating our rights. Firstly, the lease states clearly in section 1.6 that, in Kansas, an itemized list of deductions must be sent to tenants within 14 calendar days of the end of the lease. Second, Kansas statute 58-2550 states that a landlord has 14 days to return the deposit after determining deductions or 30 days, whichever is sooner. The home was inspected on June 22nd, listed on ****** for rent on June 28th, and taken off the market on July 7th. Clearly, Ad Astra has failed to comply with Kansas law and the terms of our lease. Kansas law states that the deposit and 1 1/2 of the amount wrongfully withheld is due for failure to comply. I am only demanding that our full deposit be returned immediately and the $250 charge be removed from the tenant portal. If this does not happen, it will be escalated legally.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.