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ComplaintsforAdvocate Construction Inc.
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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Roof replacement was completed by 3/26. Since the new the roof. We started hearing noises coming from the attic. about July time frame we heard a lot noises and decided to call an animal control company to check. Once they arrived they looked at the issues and noticed there few points of entry for bats. The noises that we have been hearing were due to bats getting inside the attic. it was very evident also by the amount of white material laying on top of the roof. Immediately I call Advocate, but I needed to have this issue address. To be able to get the bats out of the roof got to pay $489 dls. When the representative from Advocate Construction arrived the animal control tech was still at the house. Both conversed and shared pictures of the entry points. The bats got under the roof because some corners were not sealed properly. There were few other points that were caulked to avoid bats finding another way to come in. It should have been done when the roof was installed.Business response
09/20/2021
Thank you for your feedback. It was concerning to hear about bats finding an entry point into your home. We're glad we were able to be there with pest control to observe your issue being resolved. While we stand by our work as correct and up to industry standards, we do understand the unusual scenario and have decided to cover your pest control bill with the hopes of both of us considering this matter resolved. Again, thank you for your feedback and for choosing us for your roof replacement.Customer response
09/21/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this propose resolution is satisfactory to me.
Regards,
**** **********
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.