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Find a Location

Shingle Magic Kansas City, LLC has 1 locations, listed below.

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    Business ProfileforShingle Magic Kansas City, LLC

    Roofing Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    22115 W 83rd St, Lenexa, KS 66227
    BBB File Opened:
    2/19/2024
    Years in Business:
    1
    Business Started:
    2/24/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Owner/ Manager, Owner
    Contact Information

    Principal

    • Owner/ Manager, Owner

    Customer Contact

    • Owner/ Manager, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    Shingle Magic Signed contract on 09/26/23 Date job completed and paid in full 12/06/23. $5301.00 We have a signed contract with all the itemized detail to be completed. We were promised the roof can be completely treated with the solar panels. They did not do the treatment under them, meaning 75% of the roof is not coated. They listed and emailed a specific solar attic fan to be installed. It was not ordered, so they installed a different, less expensive one. We were told the roof had to cleaned using a low pressure washer. That was not done. We were told the roof would be taped off and the house draped and that was not done has well. We have contacted them on 5 different dates regarding our concerns. The only thing they have done is send the technician that did the job back to explained what was done and what was not and why. We contacted them again, because we did not receive a follow up call as promised. They then said the sales manager would contact us. That never happened. I have called back 2 more times to speak to the sales manager and was told he would contact me. I call back until and was told we would receive a call from the operations manager to set up an appointment for an inspection. Still have not heard anything since January.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julie M.

    1 star

    03/11/2024

    This business discriminates against women. They would not come out to give me a quote for their services unless I told them my husband's name and guaranteed he would be present at the quote. The company representative insisted they needed his name in their system. It is none of their business if I am married or not, and they refused to work for me unless I disclosed my marital status to them. It is discrimination to require a male be present when they provide a quote. I told them it was their choice to come out and give me a quote or not, but I would not tell them my marital status. They chose to cancel my appointment and not to come out. I can't believe in this day and age companies still discriminate against women. Is female money not good enough? Are women incapable of making good decisions? Are women incapable of understanding a technical process? What is worse is, it was a woman on the phone insisting on me revealing my martial status or her company would not come out. I feel sorry for her working at a company who discriminates against women.

    Shingle Magic Kansas City, LLC Response

    03/13/2024

    We are a single-owner, FEMALE owned business, which is very rare in the home improvement industry. Our owner has made it a policy when sending a representative to a stranger's home to know who her representatives will be meeting with. We consider safety a top priority. This is regardless of the homeowners race, gender, marital status, if they are living with other family members, living with friends, etc. If a homeowner is unwilling to let us know who will be at the appointment, it is safer for our representatives to not visit the property. Yes, the homeowner is correct, she spoke with a woman, who went to her boss (who is also a woman) to review the call. When asked who all we would be meeting, a significant other, etc. the homeowner responded, "You do not need to know. I will be reporting your company for asking stupid questions. Cancel my appointment." We respected that and did not send anyone out. A woman makes all of our company's decisions including this one and we stand by our people. We hope the homeowner can understand now that she has allowed us an explanation and we are happy to help with any future projects!

    Local BBB

    BBB of Midwest Plains

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