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ComplaintsforAll American Indoor Sports, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On October 30th, soccer ball was kicked in a location unreachable. Front desk was notified. ****** promised to get our ball and put our name on it. Called on Monday to see if they have gotten our soccer ball. Per ******, no not yet we’ll get it by the weekend. Arrived the following weekend and ****** still had not gotten our ball. Called **** *****, spoke with him about the promise from their employee to get our ball. By the way, it was a brand new ball purchased the night before at ***** for $40.00. No reply , from two emails sent to **** *****. Called today and another **** said there was confusion and it was a new employee (****** or ******) that I had been working with and he should have gotten our ball on day one. Now, it’s stolen because they did not retrieve our ball in a timely manner. They are reusing to replace our ball. This business promised to get our ball since it was unreachable for us and should be held accountable for replacing it.Business response
01/06/2022
*****,
I received this today. Was the replaced ball not acceptable?Customer response
01/06/2022
I thought I marked it was taken care of. This complaint was made prior to the replacement of the ball. I did not like how it was handled for the first three weeks of trying to get something resolved but eventually the right thing was done and for that I am thankful.
*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.