Business ProfileforRenewal By Andersen of Kansas City

Signed a contract with RBA 12/12/22 for window replacement with **** ****** $44,468. expected windows installed by March 2023. On 4/27/23, emailed to inquire the status, with no reply & second email on 5/4/23 to inquire again. He called & admit they failed to communicate, required i hire a foundation company to ensure no foundation problems. I completed this & sent the document on 5/25. I was given an estimate it would take 2 months to get the windows installed thereafter. On 6/27/23 I emailed to inquire status, no reply. 7/4/23 I emailed again. 7/7/23 **** replies that he got approval to move forward (which means the order hadn't even been placed and would take now 2-3 more months of waiting to get them made & installed). signed a new contract 7/10. had to ask for manager to adjust my account balance or comp me for the time and delays due to the lack of and miscommunication by RBA. **** ******** replied to me on 7/26 to offer an upgrade of the window color at no charge for my delays. would also pay foundation fee. I agreed. On 9/22/23, ***** ***** emailed with install date of 9.29. Unfortunately RBA had to reschedule due to windows not being ready, reschedule 10/16/23 for install. was told install would take 1 day (9-4pm) 10/16, the installers arrived, began to remove 2 old window units of my home, and realized the colors of the new windows were wrong, not what I ordered. **** sent final invoice 10.16. I emailed **** and asked for rectification, nothing was discussed. 12/8 RBA reached out to schedule install date of Jan '24. Dec 11 another install attempt, but another color mismatch. I refused to move forward til management contacted me about refund or comp for the delays. *** called but no comps til project complete. I asked for management to contact me. *** & ***** visited me 12/22 & offered $2000 including foundation fee not knowing my whole story. I still haven't received any refunds. final install scheduled Dec 28 and took 3+ days.