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ComplaintsforNorthStar Solutions, LLC
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Since the mid-1990s, my company has used Northstar Solutions, LLC (Manhattan, KS) to accept credit card orders for software that we sell. Ours has been a good relationship through the years. Northstar would take the credit card orders and send me an order confirmation on each, then I would fulfill the order by emailing registration/license info to the customer. However, since July 1, 2023, I have not received payment for the credit card orders they have taken for me. I have tried to contact them by multiple means (Contact Us on their web page, email, and phone) about this with no success. Prior to that date, they have always responded. The bizarre thing is their website (****************) is still working – it is still accepting credit card orders for my software and still sending me confirmation notices. I have been filling the orders. Attached screenshot shows orders they have taken for me and sent confirmations and I have filled. Northstar is just not paying me for those orders, nor are they responding to my inquiries. I can only assume that the business has closed, but I was never notified, and why is the website is still online taking credit card orders and sending me order confirmations? Northstar contact info: Their contact info is on the BBB.org site (phone number: ###-###-#### location: Manhattan, KS 66502 - I get no answer) and there is an apparently working Contact Us link on their website at **************** . An old cell number I have for Jeff Camino (Northstar owner) was ###-###-#### (now out of service).
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.