Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented a home from this agency since July 26, 2022. Shortly after moving in, I started having issues with my kitchen sink draining. After putting in maintenance request and someone coming to fix it, they charged me for a grease clog. After the course of two years constantly having kitchen sink issues, In January 2024 it was discovered that there was a collapsed pipe under the house, this was an issue they were not prepared to fix. Since January of 2024, I have had to wash dishes in my bathtub, due to the sink not draining. After a month of having to wash dishes in the bathtub, the collapsed pipe started affecting the bathroom toilet, and it would not flush, after putting maintenance requests in for both the kitchen sink and toilet, they would send someone out to fix the toilet, and leave the sink, within the same day of fixing the toilet it would be clogged again. It was obvious that the water had no where to go, due to the collapsed pipe. So I was left with washing my dishes in the bathtub 2 feet from a clogged toilet for 5-6 months. My lease was up at the end of July of 2024. So I was looking to move. I moved on June 1st 2024. I told the rental agency that I was moving out and I was not paying anymore rent and wanted my lease terminated, I have a 2 year old and a 10 year old and the living condition was not sanitary. They then responded with a date that it was supposed to be all fixed on June 15th, 2024. By this time I have already been dealing with this for 6 months and already started moving and secured another place. They advised me that I could not end my lease and I still owe rent for the month of June and July.

  

  Business Response

  Date: 07/11/2024

  While older homes come with a lot of charm, they also can come with maintenance opportunities. When larger maintenance issues come up, especially in older homes, it is not always an easy fix and quick fix. Here is a small glimpse into the steps of fixing this issue:

  Sent our own tech and could not get blockage unbroken and suggested it be sent to a vendor.

  Shorty after, Tenant submitted a work order saying they tried to auger with rental snake and it got stuck. Tenant submitted a cancellation request saying the augering worked and they got it fixed. We sent  plumbing anyway, when they went to the property, they said the “cast iron drain line needs to be replaced from corner to corner”, they had also pulled back some mud.
  
  Created work order to have the main sewer line camera’d, responded saying the main drain line wasn’t the issue, it was the drain line under the concrete. 
  

  While working through the options with different companies, as collapsed pipes provide multiple issues resulting in having to schedule weeks out. We were in communication with you throughout this process. If you had kept us in loop as to what was occurring on your end, we would have worked on a solution.
  

  

  Business Response

  Date: 07/22/2024

  You were kept in the loop every time something was scheduled. Often, big projects do take several months. That is a very common occurrence. You didn’t formally inform us of any major changes. Thus we were working as fast as we could with the process. While staying in ordinance of the agreement.
  

  Best,

  Alliance Property Management 

  Customer Answer

  Date: 07/22/2024

  I would like to see the proof that you have that was keeping me in the loop. Because I was never given any specific date as to when the issue was going to be fixed until after I reported I was moving. I have all the documentation of our conversations. And I have every maintenance request documented that I put in. 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two leases with alliance property management. Both apartments I rented were not up to code when I signed on the lease or when I moved out. Alliance property management rents out properties that are unsafe, and not up to code. They refuse to allow tenants out of their leases or to edit them. Alliance manages 500 properties in this area, and the leasing manager told me it’s up to the tenants to inform the company if their property is not up to code. This not only seems dangerous but unethical as well.

  

  Business Response

  Date: 03/08/2023

  The tenant reached out to us on Thursday, March 2nd, 2023 in regards to being let out of his lease agreement early. The current signed lease ends on May 25th, 2023. The tenant mentioned that there were suspected code violations in the current unit and he wanted to speak with the leasing manager who was out of the office. The leasing manager returned his call the same day explaining that we have the opportunity to repair any potential code violations, and that this does not release him from the lease terms at this time. We do address all code violations whether they are tenant or owner responsibility. If tenants suspect a code violation, they are encouraged to let us or local code enforcement know. Our service department made an immediate effort to go to the property to view the suspected violations after the phone call with the tenant. After speaking with the leasing manager, the tenant reached out to the city code enforcement and told us the fire department came by to look at it and our inspection was no longer necessary. We did not receive any information from the code enforcement, so we reached out to them. We were told that the tenant called them regarding the property, and he was informed that the unit was internally approved. There is no new notice or violation listed at the property.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22/2022 My three roommates and I rented from Alliance property management from August 2021 to August 2022. On August 22nd we received our Security Deposit Statement with the balance we owed: $******. This was after taking our security of $*****. In total, they charged us $******** for the "damages" we caused for the one year we lived in the house. The house was very run down before we moved in. There were dents in the walls, trim damage, rust, and cobwebs, and even a faded message on one of the room walls that faintly read, "humans beware, with a smudged handprint. We consistently had bats in our house and would put in maintenance orders for them, which they would never respond to or not show up to fix until weeks later. When we moved out the charges they sent us were unfair since the house was run down before we moved in. They charged us $*** dollars for patch and paint in basement bedrooms when we did no damage to the walls. They charged us $*** to replace trim and stain in a room for "dog damage" when the dog we had was never allowed in that room. They charged us $*** dollars for move-out carpet replacement when a fourth of the house was carpeted. They charged us $*** dollars for bedroom carpet pet damage, but do not explain which of the four bedrooms there is damage in and what the damage looks like. They charged us $****** for rekeying the house, which should not be our charge since non of the keys or locks were damaged. They charged us to replace lightbulbs in light fixtures and refrigerators which is a maintenance issue, not a move-out charge that we should have to pay for. I feel like we have been mistreated and unfairly charged. We were good tenants and took care of the house the best we could in the condition that it was already in. **************************************** We are already short on money as is, and it is not helpful when Alliance Property Management is trying to unfairly and unjustly take our money for gain.

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 8, 2022/09/12) */ Allison, We are sorry you were disappointed while living with Alliance and understand it can be frustrating reviewing deposit charges. Thank you for being patient with us as we completed your formal internal security deposit dispute. After taking a look at the move-in and move-out documents more closely, we are able to make adjustments to the security deposit charges. A member of our leasing team will be reaching out to you regarding those changes. Items that have been removed from your security deposit charges include the patch and paint, trim damage, outlet damage, and a missing shower curtain rod. As far as the carpet replacement estimate, the reason for the charges were due to a pet smell in two of the bedrooms, not due to the carpet being physically damaged. Per the move-out cleaning checklist, it states that all light bulbs are to be in working order upon move-out. This includes both regular light bulbs and refrigerator bulbs. It's unsure where you see the re-key charge of $******. Agreeably, if it were that amount it would be too high. You were charged a total of $***** to re-key the property upon move-out. That amount is **% of the total re-key charges, which is split with the owner and is stated in the lease agreement that it will be deducted from the security deposit. Consumer Response /* (2000, 10, 2022/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)