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Find a Location

Ornate Wood Creations has 1 locations, listed below.

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    Business ProfileforOrnate Wood Creations

    Cabinet Manufacturers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Fine Crafted Cabinets and specialty woodwork

    Business Details

    Location of This Business
    5400 Johnson Drive Suite 295, Mission, KS 66205
    BBB File Opened:
    1/27/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Business Manager
    Contact Information

    Principal

    • Business Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/30/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unresolved
    I contacted ornate would creations and agreed on a price for a vanity which I gave an initial $1,600 deposit on October 27th 2022 which was 80% down payment of the project total cost. I was told by the owner that it would be a two-week turnaround for the one 8-ft vanity that I was having them make. I contacted them again on November 22nd, 2022 and was told that it would be ready after Thanksgiving on the following Monday or Tuesday. I was told that the boxers were ready and the cabinet faces, doors, and drawers just needed to be made. I waited until Tuesday November 29th to see what time was available for me to pick up my vanity and was told it was not complete and that there would be an update that evening. I then contacted the owner Wednesday, November 30th the following morning and said that I did not get an update and want it to know when the cabinet would be available. At that time, the owner stated that he had per our contract 60 days to complete the cabinet. I asked for a photo update of where it was at and was told that when he got into his shop he would send me a picture of it by 11:00 a.m. I waited until 1:30 p.m. and attempted to contact the owner for an update to verify that something was being done on the cabinet. At that time, the owner told me that it'll be ready when they get it ready and he will call me when that is and would not give me any more of a specific date. He also told me to stop contacting him and that he would file a complaint saying that I was harassing him. I asked for a refund at that time, because it was obvious nothing had been done on my cabinet and he said if I wanted any money to in his words, "sue me, my daddy is an attorney". I stayed at that I'm not sure what was going on in his world, but there was no reason to be unprofessional and I just wanted to simply know when it was going to be done. At which his reply was to not contact him anymore.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert M

    1 star

    03/07/2023

    This guy is a con-man plain and simple.he'll take your money then do an absolutely horrible job. ***************************** of Ornate Wood Creations is beyond unprofessional, don't let him fool you the first time you meet him. He might know how to do good but he chooses to cut every single corner he can. I mean who closes their website so that people can't leave reviews? Luckily for me I was able to get around that and leave a ****** review which lowered that rating. ******* you've had more than enough time to make this right. I would never recommend this Company to anyone. PS nobody was mean or rude to him at all, he's just not used to people telling him he's in the wrong.

    Ornate Wood Creations Response

    03/08/2023

    *** has tried to remove this listing

    Local BBB

    BBB of Midwest Plains

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