Complaints

This profile includes complaints for Concorde Career Colleges, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Concorde Career Colleges, Inc. has 29 locations, listed below.

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• 

  Concorde Career Colleges, Inc.

  6701 W 64th St Ste 200 Overland Park, KS 66202-4175

• 

  Concorde Career Colleges, Inc.

  10933 Marks Way Miramar, FL 33025

• 

  Concorde Career Institute

  4202 W Spruce St Tampa, FL 33607-4127

• 

  Concorde Career Institute

  3444 McCrory Pl Orlando, FL 32803-3702

• 

  Concorde Career Colleges, Inc.

  12412 Victory Blvd North Hollywood, CA 91606-3134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20 2023, my mother and I visited Concord Career College in San Antonio, Texas, with the sole intention of gathering information about the programs and associated costs. From the outset, we made it clear to the staff that we were there only to inquire and not to make any commitments. Despite this, we were persistently encouraged to enroll the same day. During our visit, we were introduced to an admissions representative named ***** ****** *****, who gave us a campus tour. Throughout the tour, *** ***** repeatedly urged me to enroll before the end of the year, even though I emphasized that I was not ready to make a decision. Later, we spoke with the Director of Admissions, ***** ******. She suggested that I attend a four-hour class to “try it out” and see if the program would be a good fit. She provided me with textbooks, assuring me they were mine to use and write in, despite my explicit statement that I was uncertain about enrolling. After attending the class, I decided the program was not suitable for me. The instructor appeared unprepared, as he struggled to answer students’ questions, which raised concerns about the quality of instruction. Following this experience, I informed both *** *****a and *** ***** of my decision not to enroll and returned all the materials provided, as instructed. Two weeks later, I was surprised to receive a bill for $384.29 for the textbooks. I promptly contacted ****** *****, the Business Office Manager, to dispute the charge. I explained that both *** ***** and *** *****a had assured me there would be no financial obligation if I chose not to enroll and that I had already returned all the materials provided. I believe this charge is unwarranted and not reflective of the information provided to me during my visit. I respectfully request that the billing issue be resolved promptly to reflect the assurances made by your admissions team.

  Business Response

  Date: 12/19/2024

  Good Afternoon,

   

  Attached is Concorde Career College's response to the complaint. Please let me know if you have any questions. Thank you!

   

  ***** *****

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the Vocational Nursing program at Concorde Career College on April 22, 2024, and withdrew on June 12, 2024. After my withdrawal, I requested a detailed billing statement and book price list to clarify the charges, but the school provided only vague summaries. They have charged me $1,749.00 plus tax for books and materials, but based on the books I used, I should only be responsible for $655.77. The school is overcharging me by $1,485.79. Despite multiple email requests for clarification, the school has not provided a clear breakdown of the charges. Additionally, I requested an extension of the payment due date from August 31, 2024, to September 30, 2024, to allow time to resolve these discrepancies, but this request has been ignored. The lack of transparency and incorrect billing practices have caused significant financial and emotional stress. I am seeking an extension of the payment due date, a refund of the overcharges, and a full reconciliation of the financial aid and account balance.

  Business Response

  Date: 09/11/2024

  To Whom it may concern, 

  We attached the response for your review and consideration. Thank you,\

  Thank you for bringing this matter to our attention. We take customer concerns very seriously, and we

  appreciate the opportunity to address this issue.

   

  We have reviewed the details of the complaint submitted by *** *** regarding the request for the extension of the payment due date, a refund ofthe overcharges, and a full reconciliation of the financial aid and account balance.

  We have attempted to contact *** *** multiple times to discuss the request over the phone and invited her to meet with the team in person to discuss all of her concerns, however, *** *** communicates only by email.

  In order to help *** *** understand the charges, the Business Office Manager (BOM) mailed and emailed the letter.of withdrawal which included the balance owed. The BOM also mailed the student ledger card and book lists with associated pricing.

  Our goal is always to provide the highest level of service, and we regret and inconvenience that may have occurred.

  As a resolution, we have honored and extended *** ***'s payment and we are willing to work with *** *** to ensur she has a full understanding of her balance and address any concerns. We hope this solution will be satisfactory.

  Should you have any further questions or require additional information, please feel free to contact me directly at ************. We sincerely appreciate the opportunity to address the complaint. We look forward to partnering with *** *** to resolve her concerns.

   

  ***** *****

  Business Response

  Date: 09/25/2024

  Dear *** ***, Please see attachment which includes the documents we reference in the letter. I apologize if it didn't come through the first time. Please call me with any questions at 913-515-5881. 

  Thank you for allowing us the opportunity to respond to the additional concerns that *** *** has shared in her response. Each concern is addressed below.

   

  I. Unjustified and Unreasonable Book Fees:

  The financial aid summary provided.by Concorde Career College lists a book fee of $1,649.63. However, I only used approximately $655.77 worth of materials, as I withdrew from the program at week 8 of Term I on June 12, 2024. On the first day of Term I, all students were given books for the entire 5-term program, and by Day 3, we were required to redeem access codes for all materials, locking us into the cost for all terms-even if we withdrew early. •

   

  This practice is both unreasonable and unjustified, especially since I did not complete the entire program. It is unacceptable to charge students for books and materials they never used, particularly when the school's own policies forced us to commit tofuture-term materials from the start. I am requesting a full refund of these overcharged book fees and only to be charged for the materials I used in Tenn I.

   

  Exhibit A: Book Receipt form that ******* *** signed for books received, supplies received, and e- content she is to receive and access for her education. Same book receipt is used showing unused books and an unused stethoscopethatConcorde College reversed chargesforon her student ledger. ******* wrote a statement on this form forthe unused books and stethoscope that she returned for a reversal of charges, "I returned the above items." ******* initialed next to each item that she returned.

   

  ExhibitB:This is an electronic bookreceiptprintoutforanotherVocationalNurse student that also started VN training on April 22, 2024, the same date that ******* *** started VN training.

  Exhibit Bis provided in order to show the price costs for books and supplies. ******* was charged the exact same cost for books and supplies, including sales tax, reflected on Exhibit B, books and supplies $1,749.00, sales tax $153.04. Concorde College primarily has students sign in on a Business Office tablet for books and supplies they receive. Concorde College was unable to have ******* sign for books and supplies on the Business Office tablet because her name was not registering in the tablet for her to sign. ***** *******, Business Manager, had ******* sign a paper form Exhibit A, instead.

   

  Exhibit C: Chrisy ***'s signed Enrollment Agreement.

   

  Access Codes:Concorde College does not

   

  Thank you,

   

  Koula Poulikidis

  Customer Answer

  Date: 09/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  After reviewing their reply and the ledger they provided, I would like to highlight several unresolved concerns. Despite the school’s reference to their terms and conditions, their response fails to address the critical issues that led to my withdrawal and supports my request for a full refund.
  
  1. Misleading and Unfair Book Fees:
  Concorde Career College asserts that I am responsible for the full cost of services, including book fees, but fails to address the unfairness of the book charges. As I mentioned in my original complaint, I was required to redeem access codes (inside book) for all materials for all five terms on Day 3 of Term 1, locking me into the cost for all books upfront.
  I withdrew from the program after completing only a portion of Term 1, but I am being charged $1,749.00 plus tax for materials for all five terms, despite only using $655.77 worth of books (see the attached "book used total charge"). Their response does not address why I am being charged for never-used materials or why their policy forces students to redeem all materials at the start, even if they withdraw early. This practice is unreasonable and unfair, and I continue to request a refund of the overcharged book fees.
  
  2. Unprofessional and Discriminatory Conduct:
  Concorde Career College has failed to address the unprofessional conduct I experienced, which significantly contributed to my withdrawal:
  Discriminatory Language Skills Comment: A professor implied that my failure on a quiz was due to English being my second language, which was inappropriate and discriminatory. I had met the school’s language proficiency requirements, and this comment created a hostile and unsupportive learning environment.
  Missed Appointment with the Associate Dean of Nursing (ADON): I scheduled an appointment with the ADON to discuss my concerns and progress, but she failed to attend the meeting and never followed up. This lack of support made it impossible for me to continue in the program successfully.
  
  3. Baseless Accusations of Cheating Without Proof:
  The school also failed to address the accusations of cheating that were made against me and 20 other students. Despite requesting evidence, no proof was provided to support these claims, and the Director of Nursing mistakenly included my name in an email meant for another student, further demonstrating the lack of professionalism in handling these accusations. This experience left me feeling targeted and unsupported, contributing to my decision to withdraw.
  
  4. Voluntary Withdrawal Mischaracterized:
  The school’s response suggests that my withdrawal was voluntary and that I had the chance to pass the term. However, my decision to withdraw was not voluntary but the result of unprofessional conduct, lack of support, and unfounded cheating accusations. These factors left me with no choice but to withdraw, as continuing in such a hostile and unsupportive environment was not feasible.
  
  5. Request for a Full Refund:
  Concorde Career College’s response fails to address these critical issues, and I believe that I am entitled to a full refund of the tuition and fees I paid. The school’s failure to provide the promised educational support, discriminatory behavior, and unreasonable book charges caused me significant financial and emotional distress. I request:
  A full refund of the tuition and fees paid for the Vocational Nursing program, given the unprofessional conduct, discriminatory treatment, and false accusations that led to my withdrawal.
  A refund of the overcharged book fees, as I was forced to pay for materials I did not use due to the school's policy of redeeming access codes for all five terms upfront.
  Their response does not address the core of my concerns, and I do not find their reply satisfactory. I would like to proceed with the mediation process to ensure these issues are fully addressed and resolved fairly.

  Thank you for your continued assistance.
  
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:08/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended school in ******* Fl for Medical Assistant back in 2006/2007. I have since relocated to ******* Fl. I’ve been trying for months to get in contact with the ******* location. I’m simply trying to get a refresher course and obtain my State license. I’ve spoken with several staff who advise me they would pass my information to the MA director. It took her weeks to get back to me and still could not assist telling me she needed to contact someone who was over her and will get back to me. Since then I’ve left numerous messages and have not heard back. Is this the type of directors you have running your programs? Rude and very condescending. Can someone get back with me asap?

  Business Response

  Date: 09/04/2024

  To whom it may concern, please refer to the attachment for our response. Thank you!

  *** ***** ******** called the campus on August 13, 2024. Her call was forwarded to ********* ******, Director of Student Affairs. *** ******** explained that she was a graduate from the ******* campus and is now living in *******. *** ******** had questions about taking a refresher course and getting her MA certification. *** ****** informed *** ******** that the MA Program Director was teaching and unavailable until after 2:30pm but to leave a voicemail. *** ****** provided the student with both her contact information and the direct contact information for *** ******* the MA Program Director. On August 16, 2024, *** ****** contacted *** ********. *** ****** informed *** ******** that she is welcome to join the certification review classes every Friday. *** ****** told *** ******** that because it had been some time since she graduated from the MA program, she could take a refresher class. *** ****** did inform *** ******** that she was unsure of the process and would check with someone from the Admissions department. *** ****** is currently teaching, and the school did not follow up with the student in a timely manner. *** ******** called the campus again on August 23, 2024, and left a message with the receptionist. *** ****** was not able to call back due to her schedule. On August 28, 2024, I as the Campus President, called *** ********. *** ******** expressed her frustration with trying to get a hold of someone from either ******* or ******* that could help her and give her answers or guidance. She stated that she has attempted contact for months. I apologized for her experience and told her that I would be her point of contact moving forward. *** ******** disclosed that she has not worked as a Medical Assistant post-graduation. I advised that she could take a refresher course, but it may be necessary for her to do the entire program again since it has been 17 years since she had received training as a Medical Assistant. She stated she understands. I informed her that she would need to arrange a time to come to the campus so a training plan can be developed. *** ******** would then work with our Director of Admissions to enroll based on the training plan. I informed her that the registration fee of $100 per course would be waived but she may be responsible for books, if desk copies are unavailable. *** ******** stated she is not sure if she is ready to start school right away but appreciated the information. I provided her with my contact information and  

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled on 11/2015 for the Medical Assistant program at the age of 18. During the full 8 month process I was also expecting my first child. After finishing my classes 4/2016 at the Memphis, TN campus located on Poplar Ave #132 I was placed on "Maternity Leave" and was advised to return to complete my externship after child birth. I gave birth 5/2016 and returned to finish my externship 7/2016 and which I was able to successfully gain employment 8/2016. I attended the graduation ceremony and at no point was I told there was a deadline in order for me to take my CERTIFICATION test that the school was suppose to pay for after successfully completing the program. When I contacted the school to set up a testing date I was informed "I Waited To Late" and they were not able to fund my test. Over the years of contacting the school and leaving voicemails to multiple people NO ONE ever return my calls, and due to me NO LONGER living in Tennessee it's become impossible for me to talk to anyone regarding this issue. Now here I am 8 years later as a 26 year old Women and unable to obtain a job for something I went to school for due to not being certified. I've tried to seek other resources but everyone says I will have to "REPEAT" the course and become more in debt with student loans which I feel I shouldn't have to do. I just need some one to contact me with some options.

  Business Response

  Date: 08/06/2024

  To Whom it may concern, please see the attached response from Concorde Career Colleges. Thank you! Please reach out if you have any other questions. Thank you!

   

  ***** *****

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******** *****

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business recently to inquire about one of their programs. No one has emailed me with the answers to my questions. Instead they robo call me multiple times a day with their sales pitch, and it is not even a real person on the line. Because of their far too invasive and intrusive sales tactics, and refusal to answer basic questions without "coming in for a campus tour", I want no contact with this business. I have blocked their number but their robo dialer still leaves several voicemails per day.

  Business Response

  Date: 07/25/2023

  To whom it may concern, I have attached the response to the complaint. Please let me know if you need anything else. Thank you!

  Customer Answer

  Date: 07/25/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** ******** ******** ******** ****** ****** ** ***** ******* between the years 2019 and 2022. I completed paying for the complete program while I was still attending the college in 2022. I had failed 2 courses but was allowed to repeat the course and I eventually passed those courses I had previously failed. I was then laster withdrawn from my 4th term, being only 5 terms to complete, for not passing a dosage calculation test which determined your eligibility to continue on to completing the term you were in at that time. I am now not eligible, concorde said, to re-enroll and complete the program I had already completely paid for. I am asking for a refund of the money I had to pay out of pocket, close to four thousand dollars. They are also charging 600 dollars they accidentally sent to me, unbeknownst to me. I thought it was the regular payment I get back at the end of the term. I didn't find out til lTer when I tried to re-enroll. I would just like a refund of everything I paid.

  Business Response

  Date: 07/05/2023

  To Whom it may concern, please accept Concorde's response to this complaint. If you have any questions, please contact me. 

  Business Response

  Date: 07/05/2023

  To Whom it may concern,

  This former Vocational Nursing student is requesting a refund because she is claiming that she completely paid for the program in full and does not have the ability to complete the program. As the student stated, she was withdrawn for failing to meet the college's academic standards as outlined in the campus catalog. The student signed a disclosure acknowledging receipt of the catalog wherein the academic standard of progress is explained in detail. Furthermore, the student was scheduled to re-enter into the Vocational Nursing program and according to our records, she voluntarily withdrew her re-entry application, citing that she was going to attend another college on September 20, 2022.

  The amount of tuition paid by this former student was for the time she spent and the services she received during her time in the program. The student was informed of this obligation at the time of enrollment and signed a disclosure that states the following. "/ understand that I am not

  released from any of my obligations or commitments to the Institution if I leave the Institution for any reason or if I am not satisfied with the services provided. I also understand that if I am in default of my obligations under this Agreement and my account is referred to a ********** agency or an outside attorney to ******* the outstanding balance, I **** pay the costs of **********, including reasonable attorney's fees, to the extent permitted by state Jaw."

   

  Ms. ******s is eligible to apply for readmission in the college catalog. The readmission process must be completed in its entirety, is contingent upon space availability, and requires final approval of the Campus President. To begin the readmission process, please contact Corlette Coleman, Director of Student Affairs, to schedule an appointment.

  We wish you the best in your future endeavors.

   

  ****** ** ***** ******** ************* *******    

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started school November of 2021 for my nursing license. I was told that the program was a year long and it cost 30,000 dollars. The website said they had a high pass rate so that swayed me. Once in the program, the teachers weren’t teaching as they should and the previous *** and teachers we had that were teaching quit or got replaced. After that students including myself have been subject to physical mental and verbal abuse. We were also told to study on our own with no guidance and being tested from Rn test banks and not lvn work. I was pregnant and had a miscarriage and was told if I had documents stating that, I could go to the next term. Since one teacher didn’t like me, I was told I had to repeat the term. So many have been kicked out and lost so much money with nobody to help us since the adon, and don are not helpful. If you report a teacher, your grade will decrease due to retaliation. I want my money back or chance to finish my ten weeks. 5 people graduate every 10 weeks out of hundreds of people being kicked out without being taught what we need to know to pass. They should get their accreditation taken for false advertisement and how they treat and train their nurses. After telling the bosses about being physically hit there was nothing done and after trying to contact the president I haven’t received any calls or emails. Even corporate has been contacted about the term four and term three instructors and they haven’t done anything. Please help!

  Business Response

  Date: 02/21/2023

  This student is requesting a  refund due to her classes taking longer than expected for graduation, and graduation rates not being as high as advertised. No student is promised an exact graduation date. This is posted in the academic standards portion of the handbook, along with the papers this student signed.

  There are no complaints on record of abuse from this student, or other students.
  

• Initial Complaint

  Date:10/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concorde career college has held my official transcripts hostage since 2014. They will not allow me to make a payment plan with them of my balance to release my transcripts. The education here is at a high cost and most employers frown at the mention of this place. My official transcripts are my right.

  Business Response

  Date: 11/03/2022

  Good Morning, Please refer to the attachment as our response. Thank you and please reach out if you have any questions. 

  This is in response to Complaint ID #******** we received on 10/23/2022. Thank you for the opportunity to respond to the student's allegations.
  Ms. ****** is requesting a copy of her official transcripts. Ms. ****** attended the Practical Nursing program and graduated in 2014. Upon graduation, Ms. ****** had a large balance with the campus and was making payments through the majority of 2014 when the payments stopped. After multiple attempts to collect on the balance owed to the school it was written off to collections. Upon receipt of this letter, we reached out to Ms. ****** and set up a payment plan to address the outstanding balance. She has made her first payment on 10/31/2022 and the campus will sending her official transcripts to the address listed on the paperwork submitted.
  Please reach out to me with any questions or concerns. I can be reached at *************
  

  
  

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended this school at the ************ location and withdrew they are now stating I owe them $1500 when I do not. I made sure I owed nothing due to withdraw and they confirmed it. I have tried calling and I keep getting transferred and given the run around. I have also tried to go up to the physical location multiple times to return my belongings and no one will answer the door during operating hours. This debt needs to be removed as I do not owe them.

  Business Response

  Date: 08/16/2022

  To Whom it may concern, 

  We attached our response to Ms. ********* complaint. Please let us know if you have any questions/concerns. Thank you!

  Thank you for the opportunity to respond to the complaint regarding ***** *******,  received on August 4, 2022.
  In response to this complaint, Concorde Career Institute- ************ reached out to ******* ******* on August 10, 2022, in an attempt to resolve her concerns; however, the contact number was currently disconnected.
  Upon reviewing Ms. ********* withdraw calculation worksheet, it shows that Ms. ******* withdrew from the Nursing program in April 2021. At this point, Ms. ******* completed (29.41%) of the new term which resulted in the campus refunding a portion of her Pell grant, unsubsidized and subsidized Stafford loans. After the listed refunds were applied, Ms. ********* tuition account reflects charges of
  ($12,925.71) minus the funds towards these charges ($11,465.00) for a balance due of ($1,460.71). Since withdrawing from the Nursing program, Concorde's Business department has attempted to work with Ms. ******* to resolve her balance.
  Our records indicate that on May 28, 2021, Ms. ******* emailed the Re-entry Coordinator about the balance and was informed to contact the Business Office Manager in reference to returning her books. Ms. ******* did not follow-up with the Business Office Manager to resolve or return items.
  On July 8, 2021, Ms. ******* was sent an email by the Student Accounts Representative which stated  'Our records indicate you have a past due balance after your withdrawal. If you have unused books and/or uniforms, please return them to campus for credit."
  On September 2, 2021, the Student Accounts Representative attempted to contact Ms. *******, but someone answered the phone then hung up without engaging in conversation. The Student Accounts Representative then emailed Ms. ******* and advised that she could return unused items to the campus. Unfortunately, there has not been a response to these efforts of contacting Ms. *******.
  On August 2, 2022, Concorde's Student Accounts Representative emailed Ms. ******* to offer a settlement of ($985.00) to resolve and close the account. As of this date, Ms. ******* has not replied to the settlement offer.
  In conclusion, Ms. ******* is responsible for the balance due on her account; however, Concorde Career Institute- ************ is willing to extend the listed settlement offer.
  
  Should you have any questions, I can be reached at ************ or via email at  
  

  
  

  Customer Answer

  Date: 08/17/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I have tried to return the unused books and uniforms several times by calling and I have drove up to the campus three times during work hours and sat there for 20 minutes as no one would answer the doors. When I called in to ask about returning the said items no one knew what was going on and I got transferred multiple times just for each person to say they didn't know how to resolve the issue let me transfer you. I have tried time and time again to resolve the debt issue as before I withdrew I made sure I would not owe anything and they confirmed that but yet I still have debt. 
  
  Regards,
  
  ***** *******

  Business Response

  Date: 08/24/2022

  Thank you for the opportunity to reply to the follow-up response regarding ***** *******, ID#******** received on August 17, 2022.
  In response to this complaint, Concorde Career Institute-************ reached out to ***** ******* again on August 17, 2022, to resolve her concerns. Upon speaking with Ms. *******, she disagreed with having a balance on her school account. She was informed that her outstanding balance was for books and uniforms received on March 18, 2021. Ms. ******* responded that she has made several attempts to return the items but alleged that no one answered the door. It was pointed out that our business hours are Monday-Thursday, 7:30am-7:OOpm, and Friday 7:30am- 5:00pm.
  At this time, Ms. ******* was offered an opportunity to return any unused/damaged books and any unworn uniforms. It was explained that unworn uniforms must have the label tag attached and books without damage, markings or highlighting would be accepted. Ms. ******* agreed to return these items in the preferred condition on August 18, 2022, at 4:30pm, but did not show. As of August 24, 2022, Ms. ******* has not contacted the campus to return her items.
  In conclusion, Concorde is open to accepting returned items as long as they meet the required conditions listed above. The Business Office Manager (*** ********************) will be the point of contact for all returned book and uniform supplies.
  Should you have any questions, I can be reached at ************ or via email at *******************.
  

  
  

  Customer Answer

  Date: 08/25/2022

  Complaint: ********
  
  I am rejecting this response because: As I do not accept this response because each time I went up there was during school hours. It is not my fault no one was sitting at the front desk like they are supposed to. As i believe not all of my items were given to me still with tags I will still bring them up there. I have had no luck contacting the school but I will reach out to sue directly now since I have a direct contact number. No one before would provide me. I consider this matter closed but nothing was resolved. This school has been nothing but trouble. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 2014/2015 I decided to attend Concorde Career College’s Medical Assisting Program. During my classes I started to notice the lack of understanding in the subject my instructors were teaching and started to retrieve information that the certificate that I would be receiving would not be accepted by employers in our area. With this I went to report these issues and decided to withdraw from the institution. Upon withdrawing I was refused my transcript and was told I have a $700+ balance which I was not told upon my withdrawal. With this issue some institutions will not grant me financial aid without this transcript that has no transferable credits attached. This is frustrating to say the least and I have not had any luck getting this resolved with the institution other than being directed to their billing department. I’m requesting that I have access to this transcript to be able to send to requesting institutions and the clearing of this balance they claim I still owe.

  Business Response

  Date: 08/04/2022

  This is in response to Complaint ID: #******** from ******** ****** received on 7/21/2022. Thank you for the opportunity to respond to the allegations.
  Ms. ****** is requesting a copy of her official transcripts. Ms. ***** attended the Medical Assisting certificate program in 2013. Ms. ****** attended one course with our campus in 2013 and due to her withdrawing from the program, created a balance on her account of $771.44. The campus tried to conduct outreach to Ms. ****** to find out more about her concerns, but she was unresponsive. At this time, the campus will write off the balance on her account of $771.44. The campus has sent a copy of her official transcripts to Ms. ***** to the address she listed on the BBB paperwork submitted.
  Please reach out to me if you have any questions or concerns. I can be reached at *************