ComplaintsforReconstruct

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/16/23 **********t sent a demand for payment of all but 1.34% of the project. Since February, I have been requesting a walk through of the project to agree on the final punch list. Since March 28, **********t has insisted that I pay up to 98% of the project as the work is "substantially completed". However, it is not done to satisfaction and documentation provided by **********t does not accurately represent that 98% of the work is complete. Per *********** **************** * ****************, it is recommended to hold back 5-10% of a project total until a walk through is completed at the substantially complete stage. Then a final punch list should be agreed upon and no final payment made until the owner is satisfied with the work. I am asking for a "substantially complete" pre-final walk through and agreement on punch list items. I will then pay up to 5% remaining. The final punch list items will be completed and I will pay the remainder of the project. A friend did the same with **********t in 2018 and 2020. There are major items of note still outstanding: - handrail completion, trim sub noted that to complete this work entire rail and balusters will need to be removed. **********t is saying they will not complete the work as it wouldn't pass inspection "pieced together", but provided no documentation & is standard handrail construction - venting for roof: this was noted by independent 3rd party inspector and **********t's own salesperson, **** ****** - door hardware install for pocket doors, swinging doors, windows, bypass closet doors - bypass closet door install - all quarter round to be installed - trim to be replaced in several places - basement I-beam and concrete to be covered - coat closet system installed - medicine cabinet installed properly and drywall repaired - vanity backsplash attached to wall - Toilet stabilized - Windows squared up - Hot water in shower fixed There are many other small items on the list I provided to **********t.

  

  Business response

  06/21/2023

  We take very seriously the decision to issue a demand letter, with intent to file a lien against a homeowner’s property. We have spent countless hours, since February’s invoice, in communications to resolve concerns with payment, work completion, outstanding items and items outside the contract. In our demand letter, we began with the preference that a resolution be reached to complete the project, but with no communication from the homeowner, since April 26th, and no agreement to any amount of funds, our options seem exhausted. A response to our emails or voicemails would be much more effective than communicating through the Better Business Bureau.

  
  Our punch list walk through was conducted January 23rd. While punch list items were being addressed, homeowner delayed payment of February invoice to schedule a third-party home inspection. Home Inspection was conducted February 24th. Homeowner delayed results of inspection until March 13th, with a few items noted and additional “recommendations” made by home inspectors, but nothing that should have delayed payment. Numerous requests for back up information were made by homeowner and reductions of invoice were made by Reconstruct, in a good faith effort to move forward. An on-site meeting was conducted April 4th to review concerns and further invoice deductions were offered. However, no payment has been received. It is Reconstruct’s position, after numerous exchanges and concessions, the homeowner has no intent to pay for work completed thus far, nor when the outstanding punch list items are addressed. If we are wrong in this assumption, please call. We would be happy to schedule the completion of your project, once your progress payment is received.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired REconstruct to do a remodel of our home. All payment has been finalized. Home owner, ******* ******* (owner of REconstruct) and ****** (owner of ******** **** ***********) met at the home and ****** told home owner multiple times that he agreed that the tile work done was "not acceptable, its on me and my business and it all needs to be redone". It was agreed that all tile in shower, bath and flooring would be removed and redone from both bathrooms. Work started on the upstairs bathroom 1/17/2023, however home owner noticed that only some tile was removed. On 1/24/2024 home owner asked why all tile work was not being redone as originally agreed and asked that all tile be redone. ******** **** *********** then packed up and walked off the job. Home owner contacted REconstruct owner ***** ******* the same day. Since 1/24/2022 (58 days) no one has returned to work. The shower was left unusable. ***** told home owner we had to wait for the original tile worker, ****, to return back from vacation on 3/15/23. ***** said "There is no one else to complete the job. He is the only one." 3/20/23 **** called home owner and told him that he was ready to return to complete the tile work, but ****** (owner of ******** **** ***********) was not allowing him to return to do the work and "******** **** *********** is done working at that location". We contacted ***** that same day and still have no timeline for when the project will be completed. After 8 weeks of the job sitting undone we consider this to be job abandonment. We have had numerous issues with REconstruct since the project began in 2021 and do not recommend them.

  

  Business response

  04/05/2023

  I understand this Client's frustration, though it is greatly created and exacerbated by their own hand. This was a whole house remodel and the Homeowners moved in October of 2022. REconstruct has made every effort to assist this client to address concerns as they arise, and throughout the project. We have been working 4+ months, specifically with addressing this tile in the bathroom. The homeowner limited access to workers through Holidays and personal reasons, unknown to us. Workers were also kept outside in freezing conditions, unsuitable for equipment, such as a tile wet-saw. Subcontractor that agreed to perform replacement, left work incomplete due to hostile work environment created by homeowner. REconstruct was able to complete bathroom tile this week by another subcontractor at our own additional cost. 

  This project experienced several delays, primarily due to lack of timely payment (60-90 days) from their lender, Loan Depot. When their landlord denied extending their lease, REconstruct offered a home for this family to stay, free of charge for 3+ months prior to their October move-in date. This included utilities and internet service. While it pains us to have unhappy clients, we feel we have gone above and beyond to assist this family with their new, updated home.

  Customer response

  04/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  Complaint: 19636999
  I am rejecting this response because: Bathroom tile was left scratched and chipped and wall work not completed. I do not consider this to be completed. 
  The loan closed in 9/2022 and all payments have been on time. I can provide documentation if needed or you can contact Loan Depot. 
  We asked *** **** *********** to cut tile outside because when they used the garage they choose not to cover our appliances and belongings. This left a fine dust on everything. We did not receive any complaints from **** who did the work. He even offered to come in on his own time to complete the project after the owner told him to walk off the job.  I filed this complaint so that other homeowners are aware of the business practices, poor communication and unprofessional work provided by ReConstruct. Working with ReConstruct has been a nightmare. We have a list of pending warranty items on Buildertrend that have not been addressed and have no timeline for completion. We will likely spend additional money addressing these items on our own.
  Regards,  ******** *******

  

  Business response

  04/26/2023

  The transformation of this home, with the given budget, has been amazing. Making changes to an existing home always presents its challenges. We cannot control all aspects when approaching a whole house renovation (i.e permitting, weather, utility companies, condition of existing floors/walls, condition of lot, homeowner financing). We do our best to work with what is given, to achieve desired results. We feel strongly, we have gone above and beyond, throughout this project, and outside our contractual obligations, to make this Client happy. It pains us to see this Client's happiness with REconstruct will never be achieved, on any level. This project is complete to include an agreed upon punch list and any warranty issue that falls within our purview, to date. We can move on, with the knowledge we created a beautiful, functional interior for this family to thrive in.

  Customer response

  05/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  Complaint: ********
  I am rejecting this response because:  We still have multiple warranty items in "current" section of Buildertrend that have not been addressed/completed. If ReConstruct does not intend on completing these items I would like to close this complaint so it can be posted on the business profile for ReConstruct.  Regards,  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩