Business ProfileforKB Plumbing, Heating & Cooling, Inc.

In October 2022 I had a sewer back up in the home, I contacted KB Complete to assist and resolve the sewer problem. KB Complete representative ran a camera and identified a blockage, he used a device to locate the camera and marked a spot on the ground depicting the blockage. He never tried to use a snake to remedy the problem. He just said that this will cost around $7000 to remedy the problem with a drain cap and a outside access to the drain, with the monies paid upfront before excavation begins. I paid for the work to start and while the work was going on I verfied that they were putting in an outside access with the replacement pipe, and the gentlemen confirmed that it will be done. The excavation and replacement was installed and the ground was cover up and the gentleman told me upon completion that he contacted his boss and his boss said the outside access could not be installed that close to the easement after I had paid for that to be included. Seven days later I had a water back up in the same area that I had accumulated over$18,000 worth of damage not including the $7000 I paid KB Complete. I called KB Complete to come out and resolve this issue, the rep came out with a snake and worked hard to finally get the drain to start to drain. he allowed me to talk with the upper echelon manager, I complained to him about paying for this work being complete and the problem still exit and the outside access that never materialized. The manager looked into it and send someone out to excavate and put in the outside access to the drain line. Two months later the same line backed up again, I call KB Complete and they came out and looked at my drain with a camera and said I had rocks in my line. I requested for them to jet the rocks out and the gentleman stated they didn't have a jetter. They left without a resolution to fix the problem and I was promise a return when the mound settled, they will come back and cut the drain to ground level. That has yet to happen