Business ProfileforSmart Start, Inc.

There is a couple of things unjust about this company, but my issue I’m bringing up with the BBB is an unfair charge and lie from a smart start associate. I was scheduled an appointment for the 25th (that I did not schedule) for calibration and payment. I went to the station on the 26th. I was told that I missed an appointment and was charged 37.89. My calibration date has always been on the 28th of every month. I explained this to the the tech who then called the back office. I spoke with a billing associate who informed me that if I had my devices removed before the first I would not be charged the late fee. I told him that I’m not sure if I would be able to and he suggested I dispute the charge. I did file a dispute and I was able to have the device removed before the first. However, the balance is still outstanding. I received a confusing email stating: “Incident Report Follow Up 8/26/23 Thank you for contacting Smart Start. We have placed your description of the event as a note on your file should it ever be needed in the future. Unfortunately this fee is no longer eligible for courtesy credits after the one month grace period ending on 8/11/23. Thank you.” I called several times and left messages that were not returned. Today I was able to actually speak with a human being that explained that the email was them denying my claim after I was promised reprieve from this charge.