ComplaintsforSmart Start, Inc.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  There is a couple of things unjust about this company, but my issue I’m bringing up with the BBB is an unfair charge and lie from a smart start associate. I was scheduled an appointment for the 25th (that I did not schedule) for calibration and payment. I went to the station on the 26th. I was told that I missed an appointment and was charged 37.89. My calibration date has always been on the 28th of every month. I explained this to the the tech who then called the back office. I spoke with a billing associate who informed me that if I had my devices removed before the first I would not be charged the late fee. I told him that I’m not sure if I would be able to and he suggested I dispute the charge. I did file a dispute and I was able to have the device removed before the first. However, the balance is still outstanding. I received a confusing email stating: “Incident Report Follow Up 8/26/23 Thank you for contacting Smart Start. We have placed your description of the event as a note on your file should it ever be needed in the future. Unfortunately this fee is no longer eligible for courtesy credits after the one month grace period ending on 8/11/23. Thank you.” I called several times and left messages that were not returned. Today I was able to actually speak with a human being that explained that the email was them denying my claim after I was promised reprieve from this charge.

  Customer response

  09/23/2023

  The company has reached out to me per a 1 star review I placed on their website. The issue as been resolved and my outstanding balance has been erased. I appreciate your attempts in resolving this matter. Thank you

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  2/6/23 is when I paid a $** unlock fee. My original date for my calibration was set for 2/2/23 but the company without notifying me changed it to 2/14/23. I went in on 2/1-2/23 to have it calibrated but they shop owner said I was mistaken by the dates. I showed him my printed out proof of my set date, after which he called Smart Start to question the situation. The smart start company employee was confused and looked into his records a bit and found that the date was changed on their end intentionally. And that my new date was 2/14/23. That I did not have to worry about the calibration until 2/14/23. This was said by a smart start employee checking in their own system. I said ok. Went home parked my car and noticed late Saturday that my car was gonna be locked out. Sundays all calibrators are closed. I paid the fee (which is the only way too unlock my car) and had it calibrated Monday, causing me to take a half day and losing a half days pay. I submitted a refund request which was denied. The email had to way of replying or disputing the denial. So I called in and placed another one with more evidence. It has been just over two months and even though I have called roughly three or four times I still have not gotten a call back or response on my refund request. I even called to speak with a manager and have not gotten a call back. I am just requesting my refund, a apology to their mistake would be nice also. But my money back is all I care about so I can be done with this **** *** ****** company with many issues.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩