ComplaintsforCottage Care DRY Carpet Cleaning
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Awful customer service. **** ***** misguided a first time home buyer because his folks took a job cleaning 15 year old carpet, didn’t provide a recommendation to replace the carpet, didn’t guarantee their work, and refuses to provide a refund. After calling today 1/9/23 to request a refund, only then I learned of a 24-hour guarantee that no one else in the organization was able to tell me about at any point in the booking process. As alleged professionals in the industry, the organization should have provided advice to replace the carpet instead of taking the job and the money of a first time home owner. Awful.Customer response
01/12/2023
Thank you so much for your help on this. I am writing to let you know that I was personally visited by the CEO of this organization, and he did return my funds in full. Essentially, I believe this did right the situation and I am completely satisfied with the Better Business Bureau’s assistance in this matter.Take care,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.