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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
At 12:00 pm on March 30th, ****** ****** with Pro polyjacking met me to discuss the cost to raise our steps to our front porch and the sidewalk up to the steps. He then talked to me about adding the driveway against the house as well. During our discussion, I specifically asked about the sidewalk and showed him where water pools up because of the grade or slope of the sidewalk. I asked him multiple times for assurance that they would be able to lift this portion of the sidewalk to create a grade away from the house. He told me that they would take care of it and it wouldn’t be a problem. Under these circumstances I agreed to the $1,300.00 cost for all three areas. Upon completion (Wednesday, April 5) the sidewalk is still sloped towards the house and the work is not completed to the point we agreed on. On Friday, April 7th I called and left a message with the person that did the work (he had text me earlier to let me know he was on his way) to explain my concerns. He returned my call at 5:45 pm that day. He told me he was the owner at that time. I discussed with him that the result of his work was not what was agreed upon. He was very aggressive, threatening and condescending during this interaction. I wasn’t asking for anything other than what we agreed upon. He then insults me by saying “clearly you can’t afford it and that is what this is really about.” Never did I mention I would not pay or could not pay. He then tells me to pay whatever I think is fair. I told him I just want it done right and he continued on about me not being able to pay. He then told me not to pay and that “nobody is going to come after me-if you’re not happy, don’t pay, I don’t care!” Again, I never asked for anything for free. I said “ok, thanks.” And he hung up. Minutes later he text me saying “we will file a lien against your house.” I replied “I thought you said I can pay what I want, which is it? He avoids the question and proceeds to tell me that he has sent it to his attorney.
Business response
05/15/2023
Everyone was happy with the work done, but once we were done, the customer complained about the price. We gave him a discount of almost half.
After the complaint was filed, we reached out to the customer and he claimed he was happy with the work done.
I was stern with the customer, but that was because my work was perfect, and I even did extra work for him for free.
Customer response
05/15/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:I never complained about the price. I was concerned about the work and that I still have a sidewalk that slopes towards the house and collects water. I am not satisfied with the work and no effort was made to listen to my concerns or to make it right. I appreciate the discount and happily paid so we can move on from this. The reply that I have received via the BBB is not accurate.
Regards,
*** *******Business response
05/16/2023
Hi- This is ****** with Pro Polyjacking. I think the previous response was from *** in verbal form.
*** was not happy with the results of the work. All attempts were made to meet the expectations of the contract. To try to come to a compromise, we offered that he pay for materials only. He paid right away as soon as we sent the invoice for materials.
In my opinion, *** was very respectful and I understand that he was not happy with the results. And I apologize for any disconcert between *** and ***.
Customer response
05/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** *******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.