Business ProfileforGlobal Stone, LLC

On 5/14/21 I paid Global Stone LLC to cut and install granite countertops and sink. 6/28/21 they came to install them. They were supposed to be on their way but text they would be late. After 4 hours they showed up. They installed the tops and broke 2 out of 4. Then I noticed cracks and repairs in the other 2. The workers admitted the pieces had been broken when they were loading that morning and they tried to repair them. They took the sink and 2 of the broke pieces with them. They left the 2 repaired pieces. They came back 7/7/2021 with 2 replacements. They broke one of those in 3 places again, the other had chipped repairs filled with resin. They also chipped the new granite sink during installation. I went the next day to the showroom of Global Stone at the Kansas City location and talked to **** (a partner). He came to the house and agreed to replace 3 of the 4 pieces again. But he said the sink piece was fine. He did agree the sink would have to be replaced because they chipped it. But the sink piece is now the worse piece of all. Their cutting error chipped the quartzite and they filled the chips with resin. 2 of the resin pieces have now fallen out so the top has big chips showing. **** and **** (production supervisor) came back to look again a few weeks later. **** and an employee came again to fix the sink but it was a chip. a few days after they left I got Covid and Shingles. I have a compromised immune system so I cancelled the next appointment. 6 months later I got Covid a 2nd time. By the time I felt ok it was October 2022 I contacted them by certified mail. Since the 4 original pieces were bad and the 2 replacements were bad, I just wanted a refund to have another company do it. They did not respond. I posted something on ******** in December 2022. ***** (the owner) responded wanting an explanation. I explained everything to him, no response. I contacted him again 1/23/23, no response. I emailed today 4/4/23