ComplaintsforTAFS

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Emails back and forth since 5/13/2024. TAFS needs to file termination of UCC lien with GSCCCA for my company Load N Roll Logistics, LLC. I have been advised by GSCCCA that the party who filed the lien needs to complete this termination. TAFS provided the completed document and state they give me permission but again GSCCCA states TAFS needs to file. I have paid the debt and closed the account just FILE for the TERMINATION with GSCCCA . This really should not be this difficult!!!

  

  Business response

  05/30/2024

  TAFS management has reviewed this complaint. This filing/lien has been terminated, and the team has replied via email to the carrier to confirm. Typically all a factoring company needs to do is provide permission to terminate the lien with a release letter or email and then the carrier can do it, but this did not seem to be the case this time. Thank you and please let us know if there is anything else needed. 

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 11 we signed up with tafs and was promised that they were the best and could help us out with factoring our loads on March 12 2024 we had turn in our docs that they were requesting. On March 22 2024 we had contacted tafs that we had no access to their apps and portal they had one employee tell us to reset passwords and try again and we did that and still have same problem. On March 25 2024 we had contacted tafs again to the same problem that we were still having problems with apps and portal they said they would check into it and so they had Nicole contact us and was able to get us temporarily signed in and would investigate on the problem. On March 27 2024 I had wrote a e-mail wanting them to close the account and they refused to do so and said to give them a chance to fix. In that time we had not heard anything from tafs. We had entered a batch to get paid and we were only able to charge one account for 900.00 minus their fees of 2.5 percent and a 150.00 fee. The rest of the money was put onto our card that we had no access to but they were fixing at the time and said it was fixed. On April 30 2024 we had called them cause we wanted to use the money on the card for fuel and could not they said the card was good and maybe the fuel station was doing it wrong they said we could transfer the money to our bank and do it that way. We tried the card at other stations and still would not work so we tried to have it transferred and they said we would have to sign a contract to have that option. I talked to a supervisor who made me out to be dumb and would not do anything to fix the problem all he keeped on doing was liying and trying to blame me on may 1 2024 I had called again about the card not working and got no where so I called again may 2 2024 and they said they would open a case and see what's going on and would call me back

  

  Business response

  05/07/2024

  TAFS management has reviewed this complaint. Our fuel and client experience supervisors have reached out and we believe the issues with the card have been resolved. Please give our team a call at ************, option 3 if there are any more issues that need resolution to resolve this complaint. Thank you. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  TAFS has illegal entered into contract with my company without gaining my authorization. My company is a LLC comprised of 2 members. I hold 50 % of the company and the other 1 members own 50%. Additionally, TAFS has a document that was signed by one of the other members, preventing me from making any financial decisions regarding my company. I have asked TAFS for a written letter of release seeing that the acquisition of an account with my company was done so without my authorization and they refuse to provide me with options for canceling the contract. I am not seeking in repayment for fees that has already been taken by TAFS. I am simply seeking to cancel this contract

  

  Business response

  01/30/2024

  TAFS management has reviewed this complaint. Our team has reached out to the carrier and we believe this has been resolved. Thank you. 

  

  Business response

  01/31/2024

  This has now been completed. Thank you. 

  Customer response

  01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ****

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  TAFS purchase a bill from us on 12/8/22 and without this bill going this bill going into dispute for none payment from the broker they takes the funds back from us with no warning keep in mind this bill was only 48 days and normally it takes 60 days to go into dispute. When I called I can’t get any help from someone in the US it’s always someone that I can’t understand there English. To let you all know the broker is TQL the largest broker company in the US. TQL PAID THEM ON THE 22nd OF THIS MONTH THATS 2 DAYS AGO …….. IM PUTTING IN THIS COMPLANIT BECAUSE I RECEIVED NO NOTICE ABOUT THEM NOT GETTING PAID FOR THIS BILL …. MY APOLOGIES I DONT DO WILL IN EXPLAIN THINGS IN EMAIL OR TEXT SO IF YOUR NOT UNDERSTANDING WHAT IM SAYING PLEASE CALL ME THANKS

  

  Business response

  01/24/2024

  TAFS management has reviewed this complaint. A supervisor has reached out and we believe this issue has been resolved. Please let us know if you need anything further.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been bombarding my business phone with repeated inquires claiming i contacted them other than several texts and pleas to stop contacting me 25 times a day i never contactedbthis company. How ever they got my information should be illeagel it has come from 15 different states and everytime i call the number it is disconnected.

  

  Business response

  01/08/2024

  TAFS management has reviewed this complaint. TAFS only calls from one area code, and only a maximum of two times in a day, so this person must be getting calls from other businesses as well. TAFS only called based upon being referred the contact information by an insurance agency. We have removed your number and email from our call list. Sorry for the inconvenience. Please let us know at ************ if you receive any further contact from TAFS. Thank you. 

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The brokers sent the $9100 to the TAFS and I have requested the fund from them and there should not be fuel and fees. In addition, after they only sent $7669, while after the fuel and fees $8871. First thing, we need to get $9100 net because it is the fund brokers already sent to them and we did not use the factoring service rather we requested the fund brokers alredy sent to TAFS. Even after the fees and fuel the invoice was $8871, we received only $7769. I inquired with the representative *******, and see says we received $8871, which is not available in the reserve section in the Portal. I have attached the invoice and the snap of the reserve section below for the reference.

  

  Business response

  12/28/2023

  TAFS management has reviewed this complaint. A supervisor has reached out to explain the fees along with the charge back on a separate invoice that caused the offset. Please let us know if you have further questions.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company will do whatever they want with your company, and also as they said with any of your companies or future companies. I’ve never used their factoring and I won’t but they don’t care they forced you to stay with them even when they agreement section 12 says that in breach of the agreement they can terminate the contract for a fee. Very poor ethic to take advantage of new owner operator who are starting in trucking business. Also I have known companies that were able to get out but my companie’s not I don’t know why they make differences between of companies they should treat us all The same.

  

  Business response

  09/21/2023

  TAFS management has reviewed this complaint. We are confused by the statement “any of your companies or future companies”.  In order for TAFS to enter into a business agreement with a client, there must be a Factoring Services Agreement (“FSA”) between the business and TAFS.  If an owner has multiple companies, each company would be required to have its own separate Factoring Services Agreement.   TAFS has corresponded with you multiple times regarding your company’s Agreement.  TAFS is ready to perform our obligations under the Agreement and we are just waiting for your business to do the same and present Accounts to TAFS.  

  Customer response

  10/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  again, I am not planning working with tafs. I am not risking my work, effort and money that I put to make this company. I prefer to work for someone else. 
  I will only accept the release of your agreement that you made me sign saying that it was an application. 
  Contact me whenever you agree to end this problem for both of us, I’m tired of this. 
  

  
  Sincerely,
  
  ******* *****

  

  Business response

  10/09/2023

  TAFS has corresponded with you multiple times regarding your company’s Agreement.  TAFS is ready to perform our obligations under the Agreement and we are just waiting for your business to do the same and present Accounts to TAFS. There will be no early termination of the agreement. Please feel free to reach out to the contacts you have been communicating with up to this point. Thank you. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with TAFS factoring I'm 2022, but TAFS never finished the buy out process from my previous factoring company. I never use them to factoring any invoice. I tried to get out of the contract and remove the UCC lien this year 2023. I started to contact with them couple months before the end of the term. TAFS never reply back any email I sent to them. The customer service never response to the request to get out of the contract. My customer representative didn’t provide any effort to help me. TAFS forced to keep their UCC lien for another year, which makes no sense.

  

  Business response

  08/30/2023

  TAFS management has reviewed this complaint. TAFS wishes to move forward with this buyout. The client’s prior factor stated the carrier was not eligible for a buyout when the client originally signed the agreement with TAFS. A team member has reached out to communicate this to the carrier. Thank you.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  TAFS has illegal entered into contract with my company without gaining my authorization. My company is a LLP comprised of 3 members. I hold 50 % of the company and the other 2 members own 25 %. Additionally, TAFS has a document that was signed by one of the other members, preventing me from making any financial decisions regarding my company. I have asked TAFS for a written letter of release seeing that the acquisition of an account with my company was done so without my authorization and they refuse to provide me with options for canceling the contract. I am not seeking in repayment for fees that has already been taken by TAFS. I am simply seeking to cancel this contract

  

  Business response

  08/16/2023

  TAFS has reviewed this complaint. Our team has reached out multiple times and left messages and texts to discuss the account, but have not been able to speak with anyone yet. 

  Customer response

  08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  no one has tried to reach out to me or any of the other partners regarding this matter. In fact we have called client services several times to discuss the matter and no one has provided a solution for the matter. We are being told that they do no handle this matter in client services and stated that they do not have another number for someone that could help to resolve this. My wife, asked if speaking with the president or directors of the company would be a possible solution and was told to "refer to the contract," a response they have been echoing since inquiring about the matter.

  We have referred to the contract and again, nothing give clear instructions or guidelines as to terminating the contract early. 
  
  Regards,
  
  ***** ******

  

  Business response

  08/21/2023

  TAFS management has now spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. Thank you. 

  Customer response

  08/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: the individuals I spoke with at TAFS were imperious in their response and made no attempts to resolve the matter. In fact, I submitted a letter requesting a termination of the contract and received a message stating that I am not the guarantor of the account and could not make decisions on the account. Despite being 50% owner of my company and explaining to TAFS that the contract in which they claimed to have entered into with my business partner and company was done so without my authorization, they again rejected my claim and told me that I am obligated to remain in this contract in which they have strong armed my company into for another year. 

   

  
  
  Regards,
  
  ***** ******

  

  Business response

  08/28/2023

  TAFS management has spoken to the carrier. Questions and policies have been covered, and the carrier knows the options they have. The termination notice was not submitted within the proper time window as stated in the agreement. Our team will respond via [email protected]. Thank you.  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’ve been waiting for over a month to receive money from a broker that I did a load for because TAFS didn’t pick up the phone to tell me I submitted the wrong paperwork so I had to wait until the broker paid once the broker paid the money I called and the said they received it but had to wait until it processed it’s now Two weeks later I call back and they said they had to locate the money I call back the next day they said they had to request the money from a department that handles the money I’ve been calling back and the department still hasn’t answered I would like to be paid by the company and released from my contract

  

  Business response

  08/09/2023

  TAFS management has reviewed this complaint, and a supervisor has reached out to the client. We have processed a payment fix in order to release the funds. TAFS sends digital communication to clients and gives them 48 hours to add missing paperwork before it is moved to delay advance.

  Customer response

  08/09/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩