ComplaintsforBurger King #17967
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
A few months ago, I stopped in to Burger King #17967 in Olathe KS and ordered a chicken sandwich meal. This is what I received for $11+ The entire chicken piece covered less than 1/2 of the bun! The chicken was 1/4” thick at its thickest point! One little squirt of mayo, just one shot on one side. I didn’t need more mayo but seriously, one localized dollop? A few sprinkles of not-so-fresh lettuce. And to top off the experience, it was ice cold. At least the fries were OK. I did not address it at the restaurant due to obvious reasons. I contacted Burger King once I got to my destination. Their reply was that they will ONLY make it right if I download their APP and create a digital account. Seriously! No, I will not participate in their data mining nor will I download an APP for a fast food restaurant. I have enough real APPs to deal with, I certainly don't need a stupid fast food APP. I declined this incredible offer and they said they will not refund me nor offer any goodwill if I don't do the above.Customer response
02/12/2024
1) The business has not closed and is still open.
2) Perhaps the best approach would be the corporate office and not the individual store?
Here it is: Burger King Headquarters 5505 Blue Lagoon Dr. Miami, FL 33126
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.