ComplaintsforFoundation King
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Foundation work was done on my home in 2013. I acquired the home in 2018 and was given this paperwork that shows lifetime warranty on issues. This company told me they acquired the business in 2015 (but still using the previous company's name, and still had the paperwork from my home) and told me they no longer honor warranties.Business response
02/05/2024
General Manager reached out to customer 2/5/24 - will go by and assess issues and provide a follow up plan. Customer was agreeable to this.Customer response
02/05/2024
Complaint: ********
Owner kindly reached out to resolve issue. The work required to resolve issue is scheduled for next week. Will accept response after work is completed. Thanks.
Sincerely,
***** *****Business response
02/20/2024
We are currently in contact with the customer to resolve any project issues she has. Customer has stated that once things are taken care of to her satisfaction that she will respond to the initial complaint as closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.