ComplaintsforGabriel Homes, Inc.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am filing a complaint against Gabriel Homes inc due to unethical business practices secondary to lack of true business ownership/leadership. Their mismanagement is costing me time and money as their “construction delays” are not true delays rather delays caused by their own inability to run a company. We have to pay more in carrying costs monthly while we wait for the “delay” only to find out it could have been avoided. I am purchasing a home and this company is the builder. After signing in March on the home, that was already fully framed and roofed, the process started. From the beginning there was hold up after hold up. there is a certain level of expectation when it comes to new construction, delays are sometimes inevitable. However, after a few months what I noticed is that the delays were not a lumber or subcontractor issue, they were caused by the company. Please see my first attachment where I sent a memo to the owner “****” about how they fail to execute our agreed upon change order. Time and time again we sign on the line weeks in advance, only to find ******* did not communicate that information to the subcontractor so the sub came out and did the work, only to come out and re do the work they just did because **** **** the project manager did not manage the project. Most recently, second photo, I did a pop in inspection of the home only to find they completely drywalled over a window. Not only did that happen, as you can see it was into finishing stages (trim done, paint, ready for flooring) before I, homeowner caught it. How does this happen? Where is the oversight? This would have made it to close if I didn’t catch it. This is the most recent in a long line of mishaps by **** **** and *******, which have cost me thousands of dollars each month in carrying costs. We had to extend closing by 3 extra months and they still are not complete. They are creating their own delays, blaming it on the contractors, and passing the cost to the consumer.

  Business response

  12/02/2022

  To Whom it May Concern: I am very concerned and confused on this complaint.  I am not sure where this is all coming from.  We agreed on the closing date and all parties have signed the attached close date amendment on October 3rd & 4th that outlined the closing date of 12.30.22.  On November 29th we received 2 emails that I have attached.  One from **** ******* (buyer's agent) at 3:20pm. Then we received a follow up email from the buyers on 4:19pm.  Both emails were complimentary in nature and expressed how great the house was progressing.   Both emails we received also made mention of the possibility of moving the closing date up.  We stated that it would not be possible to move the closing date up.  After this email exchange we started to receive unprofessional voicemails after the buyer made an unscheduled visit to the home.  There was in fact a window that had been covered up with sheetrock and we stated in an email that this was unfortunate that this took place but it would be taken care of as soon as possible. We stated that the sheetrock company would be out the next day to uncover the window and that the trim and paint would be taken care of when those trades were scheduled to complete the hardware (scheduled for Dec 9th) and the paint touch ups (scheduled for Dec 14th & 15th and also final touch ups on Dec 21st & 22nd).   I do understand the buyer's concern but we have made every effort to correct this issue with the window.  We have yet to start on the final quality inspections that are scheduled for Dec 12th & 13th.  This quality inspection process is very involved and includes a checklist of hundreds of items that our team inspects to ensure that all contract items are completed to well above industry standards that Gabriel Homes Inc reputation provides. 
  

  Customer response

  12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  Please see attached email sent to **** **** and Gabriel Homes from my real estate agent, dated 12/14/22. The times lines outlined in the response from Gabriel homes indicate the window would be uncovered next day and the trim work would be completed on December 9th, followed by paint on December 14th and 15th when those trades were scheduled for follow up. However, per the email attached dated 12/14, the window has yet to be trimmed or completed. This is past the 12/9 date provided by Gabriel homes. If the window trim is not completed, the painters will not be able to perform their touch up work on 12/14 and 12/15 as indicated, if they do indeed arrive on those dates. This is also after the apparent “final quality inspections” that were to be performed on 12/12 and 12/13. Again, the mismanagement of this company and inability to stick to their own timeline provided in this response reinforces my stance.

  Regards,
  ******* ********

  Business response

  12/14/2022

  To Whom it May Concern:

  
  

  Gabriel Homes Inc had ordered the window trim as outlined in our previous emails dated 12/2/2022 at 9:34am.  The millwork company sent out the incorrect trim for the window and therefore the trim carpenter was delayed installing the trim around the window.  The staircase spindles were also on backorder. The spindles and the correct trim for the window are scheduled to be delivered as early as Friday, December 16th.  The trim carpenter is now scheduled to install the trim around the window and install the backordered spindles on Saturday, December 17th.   We are doing everything in our power to correct the issue with the window that was covered with sheetrock but we are powerless against incorrect deliveries and backordered products from the supplier/manufacturers. This issue with the window will not affect the previously scheduled trades nor the closing date.  Per the previous email from 12/2/22 the painters are still working today (Dec 14th) & tomorrow (Dec 15th).  They are also scheduled per the previous email to complete any paint related walkthrough items on Dec 21st and Dec 22nd.  The home is not scheduled to close until December 29th and we have full confidence that this issue will be resolved well prior to the closing of the home.  The home is a work in progress until the day of closing.  We have yet to even conduct our preliminary walkthrough with the customer nor the final walkthrough with the customer.  

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