Customer ReviewsforArrow Renovation

We had old windows replaced with new double pane, energy efficient from Arrow Renovation and couldn't be more pleased. From the free consultation, the sales team presentation and answering all of our questions - great overall. They shared with us as well they were going through new management which we felt was very nice and to be transparent - rare these days but instantly that honesty and their consistent communications with us on the project from start to finish - we couldn't be more pleased.

Thank you so much for your kind words! We are thrilled to hear about your positive experience with Arrow Renovation, from the initial consultation to the completion of your window replacement project. Transparency and consistent communication are values we hold dear, and we're glad it resonated with you. It was our pleasure to provide you with high-quality, energy-efficient windows, and we appreciate your trust in us. If there's anything else we can do for you, please don't hesitate to reach out. We will see you next year for your annual customer for life free inspection! Thank you for choosing Arrow Renovation!

I highly recommend Arrow for bathroom remodeling and shower installation. Thank you, Arrow for a job well done. Special thanks to Salesman, John O'N**** and Project Manager, Mark Hendrix for their attention to details in making sure all went very well. These guys and their team were easy to work with, and clean up was amazing.

Thank you Ms. Jackson! Your bathroom looks great by the way! Your generous words and recommendation mean a lot to us! We value every review as an opportunity for growth, allowing us to pinpoint if any areas for improvement and acknowledge our team's successes. Again THANK YOU Ms. Jackson!

My project involved the replacement of a single picture window. I obtained 3 bids and Arrow was neither the least or most expensive, but their sales presentation and information about the window was the best. The required Contact was easy to understand and prepayment was only for the window. Installation went well and the craftsmen cleaned up the work area very well. Kudos to them. Only downside of the whole process was the time it took from contract signing to having someone come to take measurements. The salesperson indicated it would happen within 7 to 10 days but it didn’t occur until 31 days later. I suspect a management/communications problem at Arrow and this is why I’m giving only a 4-star rating. The time from measurement to installation was 28 days which I believe was quite reasonable. I am very satisfied with the window and the installation.

Andy, Thank you for dedicating your time to share your experience with our team. Your business is valuable to us, and we genuinely appreciate the constructive feedback regarding the communication aspect of your recent window installation. We are actively exploring ways to enhance our processes, and your insights play a crucial role in this improvement journey.

From the very moment we signed the contract, Arrow Renovation treated us like we weren't worth their time or attention.Not only did it take 5 months to even START work on our house, it took them 2 months of constantly switching subcontractors (some of which had zero respect for the homeowner or their family, at one point even bringing their own children and just leaving them in the house with the homeowner's kids!), but they were constantly ignoring any mistakes they made, covering them up, refusing to fix them at all.I'm not exaggerating, it's literally almost a full year later and they've still haven't fixed a window they broke upon installation (or done just about anything else they said they would fix "under our warranty policy").They frequently switched our representatives (at least 4 in the space of 5 months), I suspect to make it easier to ignore us in the hopes we would give up, and refuse to answer emails or phone calls, right after having told us (more than once) "oh yeah, we just talked about you in a meeting, we're gonna make that a top priority".

We acknowledge the concerns pertaining to your project. Following the peak of our busy summer season, we are now transitioning into a period of reduced activity, allowing us to dedicate the necessary attention to your warranty work. While this falls under the category of warranty-related tasks and does not pose a risk of exacerbating any issues, we prioritize addressing these matters when our schedule permits. Your designated Project Manager, ***********************, is at your service and his contact details are readily available. We have initiated communication with our contractor to expedite the scheduling of your warranty work at the earliest convenience. Anticipate correspondence from your Project Manager by week's end, and we are optimistic about finalizing the work by the close of September.Best regards, *********************

Arrow has done several jobs, of varying types for me over the past few years and they always do a great job. They do what they say they're going to do, on time, on budget and the work has always been top-notch. I would highly recommend them for any type of work.************

Thank you for your continued trust in Arrow and for being a valued repeat customer! We're delighted that you've had consistently positive experiences with our team. Your kind words about our reliability, timeliness, and top-notch workmanship mean a lot to us.We genuinely appreciate your recommendation and are always here to assist you with any type of work you may have in the future. If you ever need our services again, don't hesitate to reach out. Your satisfaction is our priority, and we'll strive to keep exceeding your expectations. Thanks again for your support!

AR changed hands SOOO many times with my $14,040 metal roof job Sept 2020 is UN-REAL...Communication goes into a BLACK whole. I TIRELESSLY told **** (GM at the time) it is HOT in my house! It is HOT in my house! It is HOT in my house! My understanding from the manufacturer DECRA is they didn't properly insulate do the SPECIAL INSULATION for Vaulted Ceilings. They promised and promised for 3 years they would come out and fix it...Never did...stopped answering 4/6 4/7 4/8 4/11/23 my calls and blocked my emails 4/12/23 12:02pm 7:31pm...My contract clearly states they stand 100% behind the work with their 5 year Warranty...I've been begging for 3 years not gonna beg for 2 more. I have Cancer and I can't be HOT in my own house. It is Mandatory I stay out of the heat for my chemo treatments to be successful...Now my HEALTH is at risk. And I will file crimal charges too.

Thank you for taking the time to share your feedback about your metal roof installation with us. We take all reviews seriously and strive to provide exceptional service to all our customers.We understand your frustration with the communication and handling of your concerns. However, we would like to clarify that the job was installed per the manufacturer's recommendation. As for the insulation, that is typically installed on the interior part of the home, and it is not part of the roof installation process.In addition, we recommend reaching out to an HVAC company to confirm that everything is operating correctly with your insulation, which can affect the temperature inside your home. We would also like to remind you that you have a limited Lifetime warranty with Decra. We have come out to look on multiple occasions and found that the roof has been installed correctly. However, we do apologize for any confusion or misunderstandings that *** have occurred during the process.