Business ProfileforMcCarthy Olathe Hyundai

I contact McCarthy Olathe Hyundai many times to discuss the scratches on my new Hyundai Elantra. I've attached photos that show the 3 scratches that were on the vehicle. In the advertised image, you can see the scratches located on the bottom right side of the vehicle. On June 18, 2024, I also took several photos of my daughter standing by the new Hyundai Elantra at McCarthy Olathe Hyundai before she got in the new car and departed your premise. In those photos, you can also see the scratches on the bottom right side of the vehicle and on the left rear view mirror. Again, **** contacted me back on 06/19/24 and left a voice message. I attempted to reach him and left multiple messages. I even contacted the General manager and left a message. I received no responses up until 07/15/24, which was really frustrating. I am disappointed that ***** told me there were no scratches or damages on the vehicle before purchasing it, and there clearly was. On Monday, July 15, 2024, I sent ******** an email with my attached photos I took at McCarthy Olathe Hyundai on the day I purchased the vehicle. In those photos, you can also see the scratches on the bottom right side of the vehicle and on the left rear-view mirror. Here is the response I received back from ****. Ms ***** – The pricing on the vehicle accounted for reconditioning, in addition we lowered the price on the vehicle to be in line with your budget. Unless these scratches were noted and agreed to fix fixed as part of the vehicle, documented on a We Owe. I reviewed the paperwork and there was nothing noted on the We Owe. Gary Grace stated she would follow up regarding the 2 key. Nicholas stated he would follow up and provide me with other warranty options. But No responses. (Full complaint is attached)