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Complaint Details
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Initial Complaint
08/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
There are so many different collection agency’s for this amount and the amount is never the same and don’t add up. Please provide proof of the original signed documents and payment history. I request this be removed or I will file a formal complaint with the FTC.
Business response
08/21/2024
Thank you for reaching out in regards to the consumers concerns. We have not had any communication with the consumer. Per this request we have mailed the consumer the required validation and ceased collection. We apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer response
08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I pray that the collection associated with this complaint are removed from my credit history that is impacting me negatively. Please let me know if any additional information is necessary to remove this purported collection from your records. I appreciate your assistance.
Sincerely,
***** *****Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am lot liable for this debt with GREATER MARYLAND ENDODONTICS, I do not have a contract with MIDWEST FIDELITY SERVICE, they did not provide me with the original contract as requested.Business response
06/21/2024
Thank you for reaching out in regards to the consumers concerns. We spoke with the consumer on 4/13/2022, he stated he was disputing the account. We mailed validation on 5/4/2022, we have attached a copy of the validation letter we sent. The information has also been uploaded to our consumer portal at **************** We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer response
06/25/2024
Complaint: ********
I am writing to formally dispute the debt claim referenced above, which has been forwarded to me by Midwest Fidelity Services, LLC, on behalf of Greater Maryland Endodontics. I have no knowledge of any business transactions with Greater Maryland Endodontics, and I believe my personal information may have been compromised.Requesting Following information
Proof of Agreement
Proof of Authorization
Proof of Transaction
Proof of Regulatory ComplianceFailure to provide the requested documentation will result in a formal complaint filed with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the Maryland Attorney General’s office.
Sincerely,
**** ******Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* ****** ****, I do not have a contract with MIDWEST FIDELITY SERVICES, they did not provide me with the original contract as I requested.Customer response
06/03/2024
This company is calling me all times of the day and night won’t provide me any information to this debt only trying to get money for which I feel I do not owe if they can not send me anything that ties me to such debt. I demand it be removed I’m tired of going back and forth with them. I asked for proof almost 3 months ago and still have no received it. With all the scamming going on in the world I do not trust sending them a dime if they can’t provide proof this alleged debt is mine.Business response
06/13/2024
Thank you for reaching out in regards to the consumers concerns. We provided validation to the consumer on 5/2/2023, we are not required to provide the information more than once. We have never spoken to the consumer. We have attached the validation letter as well as the call history. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company calls me constantly and I have no collections. I’m sure it’s a case of a wrong number but I refuse to answer because I have had other peoples debt mixed up with my number and answering never goes well even if it’s not you because these companies don’t care. They will pin someone else’s debt on you and I do not trust them one bit. They are all culture preying on people and I have a clean credit report.Business response
05/02/2024
Thank you for reaching out in regards to this persons concerns. With the information provided we were able to determine it was a wrong number. We have removed the number from our system. We do apologize for any inconvenience this may have caused as we had not received any communication that it was a wrong number.Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*****11, and find that this resolution is satisfactory to me.I did receive another call today earlier this afternoon. I hope they stop soon.
S********* ****** *****Initial Complaint
04/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This business is continually texting/calling me and here is the transcript of most recent call: Hi this is Midwest Fidelity services calling about your outstanding account please visit www.voicemailpayment.com to find a suitable solution for your situation by collaborating with us we can assist you in moving forward this is a communication from the collection agency is an attempt to collect on an outstanding account and any information obtained will be used for that purpose you can also reach us back at ************ to discuss available options thank you…”Business response
04/11/2024
Thank you for reaching out in regards to the consumers concerns. We are unable to find any information with the name that was provided. However, the phone number was located in our system for someone else. We never received any calls notifying us that it was a wrong number or questioning why we were calling. We have removed the number. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
******* ***** ****We recently opened a new back account and I received a charge on 1/4/24 for $12.50 and again on 1/22/24 for $52.50. When I contacted them because I've never heard of them nor have done business with them. So, I called ************** and the first guy I spoke to said he was having computer issues and couldn't find me or my information and the same with the second person I spoke to. I was charged a $30.00 stop payment fee on Feb 1, 2024 to prevent them from taking even more money. I want a $30.00 repayment for this bogus charges mailed to me within 30 days.Business response
03/14/2024
Thank you for reaching out in regards to the consumers concerns. We have researched the issue and reached out to the consumer. The was a problem with the information entered into our system, the problem has been resolved. We have mailed a check to the consumer. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Midwest Fidelity Services is reporting an erroneous debt on my credit file. I never received any letters, calls, or notices about this debt. I recently had my credit checked and noticed this collection. I have no idea where this debt is coming from. I am requesting that you provide proof that this is my debt. A contract that I signed and defaulted on. If you are unable to provide any sort of validation I am requesting that you remove this debt from my credit file. Per the FCRA and FDCPA you have to provide proof that this is my debt otherwise you have to remove this collection from my credit file.Business response
12/27/2023
Thank you for reaching out in regards to the consumers concerns. We received the account on 8/2/2019, we have sent numerous letters and made several calls to the consumer. We spoke with the consumer on 8/16/2022, he stated he would follow up with us when he got off work. We have not heard from him since then. Per this notification, we have mailed the consumer the validation. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
12/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
At my place of employment, we had COVID testing done by ******* ********, who tried to balance bill. All of the documents were sent to them, showing that the Insurance Company's paid and they are trying to build even more. We have a contract at my Employer with them showing they cannot bill the employee. My EOB from ******** say they are unable to bill me. I went to Midwest and called them after it was turned over to them. Sent all the information to them. They sent me a letter telling me. I do not have to pay them and I was relinquished of the debt. they hit my credit. Yesterday saying that I owe them all the money. And nobody will answer the phone so now. My company is calling an attorney because they did this to hundreds of employeesBusiness response
12/26/2023
Thank you for reaching out in regards to the consumers concerns. We received the account in our office on 11/3/2023, we did not have any interaction with the consumer until 12/14/2023. After speaking with the consumer and reviewing the information provided by our client we have made the decision to close the account in our office. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer response
12/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a notice that I have a collection from MW FIDEL SVC on my credit report. It says it was opened on 02/21/2022 for $ 238 with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed ASAP or I will file a CFPB and FTC report.Business response
09/29/2023
Thank you for reaching out in regards to the consumers concerns. We received a credit bureau dispute from the consumer on 11/21/2022, the consumer stated he would pay the account if we agreed to remove it from his credit. Our office does not do pay for deletion, once the account is resolved we update the credit reporting agencies that the account is resolved. We provided validation of the debt to the consumer by mail on 12/9/2022. We follow the guidelines within the CFPB, FCRA, FTC and FDCPA. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
04/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Unidentified account on credit company needs to verify account, when account was open, verify my identity, and prepare any and all information pertaining to this account via mail within 45 days.Business response
04/10/2023
Thank you for reaching out in regards to the consumers concerns. We received the account on 01/02/2019, we have never spoken with the consumer. We do not report the credit report. We have mailed the contract and validation letter to the consumer per her request. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer response
04/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ********
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Get a QuoteCustomer Complaints Summary
21 total complaints in the last 3 years.
12 complaints closed in the last 12 months.