Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Casa De Fuentes Apartment has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCasa De Fuentes Apartment

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11700 Stearns St, Overland Park, KS 66210-3805
    BBB File Opened:
    10/18/2000

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/24/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I moved into my ground level apartment, per request, at Casa De Fuentes apartments on or around January 3rd. I was out of town on January 21st, and there was a fire in the apartment next to mine. They informed me that they had to move to a new apartment, but it was on the 2nd floor. I then had to move all my stuff again, and had no one to help get the bigger things up the stairs. This is the reason I required a ground level apartment. Upon moving in, I couldn't get the bigger things up the stairs. A maintenace man showed up at my door and said that they were going to either trash or donate my unmoved items if I didn't move them by the morning. We got into a heated discussion about it, and he proceeded to attack me. He grabbed me and threw me to the floor, and proceed to to punch and kick me. I called the police and filed a report. I believe that Casa De Fuentes should be held responsible, but didn't press charges. I then caught Covid in February, and was trying to drive myself to the hospital. I was super dizzy, and ended up running into a couple cars by accident in the parking lot. I reparked my car and decided not to drive. I later called an ambulance. Because of this accident, the mananger told me I that I had to be out of the apartment by the end of March. So now I have been moved into an apartment that I didn't sign for, beaten up, and now kicked out because I had an accident while I was very sick. The apartment had numerous maintenance issues, including no blinds, a broken heater, closet and bathroom door broken, paint on the counter top, and a rain gutter hanging above the back porch. None of these aspects were addressed or fixed by Casa DE Fuentes, even after repeated requests.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gauri P

    1 star

    04/25/2023

    Do NOT rent here! Management is awful and will do anything to take your money without fulfilling their obligations in the lease. I had squirrels making holes in my ceiling for MONTHS and I called them many times and they did nothing, and when I tried to get out of the lease because of it they said that because I called them and told them the room was uninhabitable instead of wrote them a letter saying the room was uninhabitable, I legally had no standing and they would charge me. They had one maintenance person for the entire complex and apparently he was on leave for a while, and 60 work orders built up. The parking lots are pitch black at night and someone rammed into my car causing $1200 damage also. Packages sent in the mail get sent to the office, where you have to pick them up during their restrictive and often cancelled office hours (meaning I sometimes have to take off work early to pick up a package). I've never had a renting experience this bad.

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.