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Find a Location

New Concept Auto Service has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New Concept Auto Service

      9573 W 87th St Overland Park, KS 66212-4552

      BBB Accredited Business
    • New Concept Auto Service

      6032 Merriam Dr Merriam, KS 66203-3164

      BBB Accredited Business
    • New Concept Auto Service

      4119 Bonner Industrial Dr Shawnee, KS 66226-2106

      BBB Accredited Business
    • New Concept Auto Service

      128 N Mahaffie St Olathe, KS 66061-3738

      BBB Accredited Business

    Business ProfileforNew Concept Auto Service

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/10/2021

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New Concept Auto Service is more than an auto repair shop; we're a family that's focused on giving you the best service possible. We have manufacture diagnostic equipment, ASE master certified techs and Audi/BMW factory trained techs on staff, ready to give you an expert experience. Call us today to book your appointment!

    Business Details

    This is a multi-location business.

    Find a Location

    New Concept Auto Service has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New Concept Auto Service

        9573 W 87th St Overland Park, KS 66212-4552

        BBB Accredited Business
      • New Concept Auto Service

        6032 Merriam Dr Merriam, KS 66203-3164

        BBB Accredited Business
      • New Concept Auto Service

        4119 Bonner Industrial Dr Shawnee, KS 66226-2106

        BBB Accredited Business
      • New Concept Auto Service

        128 N Mahaffie St Olathe, KS 66061-3738

        BBB Accredited Business
      Location of This Business
      9573 W 87th St, Overland Park, KS 66212-4552
      BBB File Opened:
      1/20/1988
      Years in Business:
      38
      Business Started:
      12/1/1985
      Date of New Ownership:
      10/1/2019
      Business Incorporated:
      5/10/2019
      Accredited Since:
      3/10/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      7:30 AM - 5:30 PM
      T:
      7:30 AM - 5:30 PM
      W:
      7:30 AM - 5:30 PM
      Th:
      7:30 AM - 5:30 PM
      F:
      7:30 AM - 5:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Julia Caldwell, Marketing Director
      Contact Information

      Principal

      • Mr. Vicente Silva, Owner

      Customer Contact

      • Mr. Vicente Silva, Owner
      • Julia Caldwell, Marketing Director

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Complaint Details Unavailable

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas C

      2 stars

      05/01/2024

      I used this repair shop earlier this year. I went in for the first time with a coupon and a list of several repairs I wished to have done. I showed up around 11 AM and waited. Around 1:30 PM I was handed my keys and rather than having the work completed, they had merely inspected my automobile. Thought this to be unusual, because this work had been diagnosed at the dealership on an earlier date. Told to return the car for repair work which I did. And the additional work they stated I needed to have done? In the thousands of dollars. This work was politely declined. And why is that you say? Seven days before an alignment was done at Firestone on West 79th Street, Overland Park, Kansas. Among the maintenance jobs they put in writing I needed was an alignment! My Goodness!! And will I return to this garage for additional work? No way. I continue to receive coupons from New Concept by mail which I toss. My only regret is that if their coupons were of softer texture, I could use them as toilet tissue in the bathroom.

      Local BBB

      BBB of Midwest Plains

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