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Find a Location

RED Shield Administration, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRED Shield Administration, Inc.

    Auto Warranty Processing
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.86/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/9/2014

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Red Auto Administration Inc. is a vehicle service contract administration company for auto protection and extended warranty plans sold by other companies. They handle the claims aspect of the contract. The company requests that any sales related issues or inquiries be referred back to the company who sold the contract.

    Business Details

    Headquarters
    7381 W 133rd St Ste 200, Overland Park, KS 66213-4771
    BBB File Opened:
    12/14/2017
    Years in Business:
    10
    Business Started:
    3/9/2014
    Business Incorporated:
    3/9/2014
    Accredited Since:
    3/9/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • RED Shield Protection Plans
    • Red Shield Dealer Services
    • Red Shield Protection
    Business Management
    • Tracee Norfleet, General Counsel
    • Federico Wiegold, Executive Director of Finance
    • Jeremy Hutcheson, Director of National Sales
    • Daniel Thorpe, Claims Manager
    • Sabian Johnson, Customer Service Manager
    • Dominique Canales, Client Support Manager
    • Justin Krutsinger, Escalations Manager
    • Brian Williams, Manager
    Contact Information

    Customer Contact

    • Brian Williams, Manager

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steve J

    1 star

    08/02/2024

    The extended warranty offered by Veritas Global Protection Services LLC and Red Shield Administration LLC has a terrible reputation among vehicle owners. It is considered the worst extended vehicle warranty due to its aggressive approach to denying claims and avoiding payouts. A major issue is their tendency to deny claims. They meticulously scrutinize documentation and exploit vague coverage language to reject claims. Even valid claims are nitpicked for minor discrepancies, leaving policyholders frustrated and without coverage. When claims are approved, it’s often done with numerous conditions attached. They frequently short-pay on parts or labor, forcing policyholders to cover significant repair costs. In some cases, they refuse to cover certain components or repairs, citing obscure clauses or manufacturing defects to absolve themselves of responsibility. Additionally, the claims process is lengthy and time-consuming. Policyholders face a bureaucratic maze of paperwork and documentation requests designed to wear them down. Weeks or months may pass before a claim is resolved, leaving policyholders without necessary repairs and increasing frustration. Veritas Global Protection Services LLC and Red Shield Administration LLC also shift blame onto external factors or third parties. Policyholders expecting financial protection are met with excuses and finger-pointing. They may claim that the manufacturer, repair facility, or policyholder is at fault, further eroding trust in the warranty provider. In conclusion, the extended warranty by Veritas Global Protection Services LLC and Red Shield Administration LLC is a cautionary tale of trusting vehicle protection to an unscrupulous provider. Their relentless claims denial and frustrating process make them the worst extended vehicle warranty. Consumers should thoroughly research and consider alternatives to avoid falling victim to their predatory practices.

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

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